Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As said above, I have used this site extensively, however I would have liked some sort of loyalty scheme as I am treated as a "newbie" customer every time, and despite spending thousands of pounds over the year I get no incentive, directly to come and use you again. Regards Dave”

Helpful Report

Posted 10 years ago

“Overall, a very good service, at a reasonable price.4 stars given instead of 5 only because collection driver gave me nothing at all by way of paperwork, or asked for any signature. It just made me a little nervous, but then perhaps that it just me!”

Helpful Report

Posted 10 years ago

“Entering weight and size, getting a quote, very straight forward. How to find a drop off point and tracking, couldn't be better. Then you get three emails. One with fine print, hard to read, asking you check things, do things. After performing the first task, certain I wasn't sending something restricted, I gave up, missing that the fact that the second email contained a printable bar code. And a third email already asking for a review. So two trips to the drop off point, the second time properly with bar code on the package. Larger print would be helpful, and something that stands out saying don't forget printing the bar code in email number 2. That would be brilliant”

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Posted 10 years ago

“As written above”

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Posted 10 years ago

“Lots of comparisons to choose from However I use the service at least once a week and wish i could open an account as constantly putting in bank details etc very tiresome. On a previous order, parcel was delivered to wrong address, customer service was very helpful, but was a long drawn out process to get it traced.”

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Posted 10 years ago

“Please i would like you to deliver my percel in time and at right address..i hope your services gives me the best.”

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Posted 10 years ago

“I have used this company for a wide variety of services and had good service. Although they are not competitive for alot of services, e.g. sending abroad is generally expensive and if you shop about you can find cheaper elsewhere, large or heavy UK parcels are also not competative. Small and light are good prices though.”

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Posted 10 years ago

“Very good, no problems that cannot be resolved.”

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Posted 10 years ago

“I have used Interparcel about half a dozen times. it is an economical and convenient way to send a parcel and all but one has been problem free. One of my parcels was not collected on the booked date. I emailed the company and another collection date was promptly arranged. It was irritating but right before Xmas when I suppose they were terribly busy and made a mistake! I have forgiven the company and used them again since!! One improvement they could make is to give more specific pick up times - 8am to 9pm is a long time to have to wait at home! If they could specify before or after eg 1pm that would be very helpful.”

Helpful Report

Posted 10 years ago

“Great service, few niggles about not being able to store your local drop off locations and also not understanding some postcodes. Otherwise, highly recommended!”

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Posted 10 years ago

“I have a small business shipping guitars which are generally around 1m 10cm long. The website is set up so I cannot drop off a parcel that large at my local collection point. They are quite happy to accept a parcel of that size because it is generally less than 10kg. This means that I have to book and then wait in for the parcel to be collected. This is a little frustrating”

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Posted 10 years ago

“easy to use service and good prices.”

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Posted 10 years ago

“I was very happy with the service provided by interparcel. However, it would be useful to have a slightly more accurate estimate of when the courier is likely to arrive as 8 am until 9 pm is a long time to potentially be confined to the house!”

Helpful Report

Posted 10 years ago

“all ok would use again”

Helpful Report

Posted 10 years ago

“I have used interparcel for many years (7+) and generally they are very good. Booking a delivery is easy. Your choice of delivery service will determine the service you get after that. Tracking information is usually accurate and easy to obtain. However like insurance, the proof is often in how things are dealt with if they go wrong. In this regard I would say interparcel are average. When you book via a shipping agent like interparcel your claim for a missing damaged item has to go via them to be processed so it will be slower than going direct to the delivery company itself.”

Helpful Report

Posted 10 years ago

“Not a lot to say really - it does what it says on the tin. The only complaint about the website is that it could be a little more slick, but you can't have everything!”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“very easy to book online. just weigh and measure the package and put the details in the boxes online. Choose where you want to drop it off and hey presto all the labels are ready to print off and attach to the package. Drop it off collect the receipt and that's it!”

Helpful Report

Posted 10 years ago

“good web ordering site and delivery agreed very quickly”

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Posted 10 years ago

“I was at an industry fair at Earl's Court and needed to send something - the TNT man came to my stand to collect the package and it was delivered the next day.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,923 reviews