Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online booking system is easy to use and once a booking is made the shipping documents and invoice receipt immediately available. Collections are made within a couple of hours and on the same day as booking. We have found Interparcel's UK rates competitive. Overall we are very pleased with their service and would not hesitate to recommend.”

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Posted 55 years ago

“a good choice at the right price for a variety of carriers”

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Posted 55 years ago

“As above - a very good service - lots of choice and easy website”

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Posted 55 years ago

“interparcel are a very reliable parcel service with a good choice of couriers at very reasonable prices. The only reservations which could be improved on is; 1: discounted parcel prices if sending more than one parcel to one address 2: later booking in times for same day collection would be advantageous. they use to have a cut off time of 2pm which has now been reduced to midday. All in all, I have and would recommend Interparcel to anyone I know.”

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Posted 55 years ago

“I ALWAYS THOUGHT BOOKING A COURIER WOULD BE COMPLICATED AND A LONG PROCESS, INTERPARCEL SHOWS YOU THAT NOT THE FACT. YOUR WEBSITE IS VERY EASY TO USE AND MAKES IT QUICK AND SIMPLE TO USE. THERE IS ONE CRITISIM AND THATS THAT YOU USE YODEL AND I HAVE BOOKED TWICE BY MISTAKE THROUGH YODEL AND I HAVE TO SAY THEIR SERVICE IS AWEFUL WHICH DOESNT REFLECT WELL ON YOU AS WE THEN HAVE TO COME BACK TO YOU WITH COMPLANTS AS THEY REFUSE TO HELP UNLESS YOUR A PREMIER MEMBER”

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Posted 55 years ago

“I have been using Interparcel since April 2012 and have sent out about 200 parcels during that time and I have found Interparcel to be very efficient, reliable and approachable. Out of the 200 parcels I have only had a couple of issues but with a phone call to Interparcel Customer Services they were dealt with quickly and efficiently leaving me satisfied with the outcome. I would have no problem recommending Interparcel to anyone who is looking for quality parcel delivery.”

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Posted 55 years ago

“We use Interparcel a lot and are generally very pleased. We do think that insurance could be offered to cover shipments worth more than ?1000 and that the charge for insurance (which is much, much more than UPS charge us) is far too high”

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Posted 55 years ago

“I give this four stars because it's quick and simple, and presents lots of cheap options which are all clear and easy to understand (although, baffingly, at the bottom of the list there will also be some ludicrously expensive options which don't seem to offer a better service). I buy and sell guitars on eBay and I used to use Parcelforce until I realised that they weren't covered, even though I was paying extra for insurance. You have to wade through a lot of well-hidden small print to find that out. Interparcel also doesn't make this a front-page boast, but if I'm not mistaken, they charge a percentage of the package's value. You can't get a quote for it though, the opportunity to add insurance doesn't come until you've booked the collection. Why not make it part of the quote, and make it absolutely clear what's covered? That would get you 5 stars!”

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Posted 55 years ago

“I had to send a parcel containing magazines to the US. In the past we have used the Royal Mail to send individual magazines to the US and Canada. The quite unacceptable increase in the Royal Mail rates meant that we needed to find a cheaper alternative. We found one of our members in the US who would be prepared to use to local postal service to do the final part of the distribution. All we needed to find was someone to arrange the first leg of the distribution - that is to say move a parcel containing the magazines packed in bulk from the UK to the US. Interparcel provided the solution providing an economical and efficient problem free service.”

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Posted 55 years ago

“Started using inter parcel some months ago and chose to send my parcels by UPS best service i have found always on time best in town”

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Posted 55 years ago

“I like this company as the insurance is cheaper even if the same courier options aren't, for example parcel2go.com are often cheaper using the exact same quote and courier but Interparcel's insurance is a lot cheaper so it balances out... My only complaint is the emails you get with attatchments, they are too complicated and I am never sure what the courier really needs...they could take a leaf from P2G and have a simply 'print all your paperwork' button rather that several different attachments in a couple of emails...”

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Posted 55 years ago

“Being able to make one payment for several shipments would help.. rather than having to put all the payment details in multiple times.. Some sort of ebay integration would be nice... Otherwise.. generally very happy with you service.. although I haven't used Yodel for some time as they were giving pretty rubbish service some time back..”

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Posted 55 years ago

“A wonderful service and a very attentive driver who collects the parcel.”

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Posted 55 years ago

“We love the service we get from UPS when we book through Interparcel. They pick up and deliver quickly and are totaly trust worthy. However if anything does go wrong Interparcel themselves are difficult to get hold of and very unsympathetic. They will no longer take 3m lengths which has serously reduced our selling oportunities for Cornice and Pelmet. TNT will still take these lengths so we do not understand why we can no longer book them through Interparcel.”

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Posted 55 years ago

“Interparcel are good, they offer rates from different couriers, but they can;t beat the price of collect+”

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Posted 55 years ago

“No fuss. Items sent on time.”

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Posted 55 years ago

“I really like using Interparcel, as the online booking is so simple; or you can get a quote from them that will, almost certainly, be the price you pay at a later date. They have proved to be very reliable, having picked up from mine on every occasion they were supposed to; the only reason they don't get the full 5 stars is that I feel the collection time, "somewhere between 8am and 9pm" is not specific enough, and requires you to stay in the house until the parcels have gone. This is a very professional outfit, and I'm delighted with their service!”

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Posted 55 years ago

“Your service is great. It's a shame some of the courier companies you use aren't as great!”

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Posted 55 years ago

“I get at least one call every day, asking if the caller can quote to ship my goods. The ease of service and I get with Interparcel means I have to reject these offers because they just can't compete. I once had a hiccup though; I'd put the wrong mailing address on my parcel destined to USA. Although it hadn't left my local area, re-routing it proved impossible. I had to contact the recipient and get them to forward it on to its destination. I wasn't best pleased.”

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Posted 55 years ago

“Collected and Delivered on Time, happy customer.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,925 reviews