Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Standard Service InterParcel.com ?8.49 + vat, collected by UPS on 5/2/13, 48 hour delivery.Tracking Number 937545311707 Given the superb tracking, the prompt collection, the on-time delivery and the fantastic manners of the delivery man you would expect me to give you a glowing five-star appraisal. All things being equal, that is what I would have done had the parcel not been hammered to a pulp. I must have been really unlucky on two counts. The first was the stupidity of the guy who packed it up into such an awkward shape and secondly the handlers who should have realised that there was a weak point and that it needed careful handling. The article was a rare Royal Geographical Society Globe on a three-legged stand, in pristine condition. It should have been completely taken apart, bubble wrapped and boxed up. Unfortunately just two of the three legs were detatched, inverted and attached to the main stem which was left attached to the 13" diameter globe and its' housing. So, the parcel was a huge globe plus mahogany housing, and a long thin stem with two legs sttached to it. Needless to say, the point at which the thin bit was attached to the bulbous bit was snapped clean off. A half inch thick steel bar was sheared. That must have taken some doing. The rough end of the sheared-off bar then penetrated the extensive wrapping and one of the fancy brass feet poked through and got broken off and lost. The two inch thick mahogany housing was also snapped in half and, in summary, the whole thing was only good for dumping. I am a retired carpenter and can repair most things but I gave up trying. Incredibly the delicate globe itself was unmarked. The guy who wrapped it, bubble wrapped it and then wrapped miles and miles of parcel tabe round it. The delivery man apologised for the state of the damaged parcel and came in to help me unwrap it. It took an eternity but the damage was obvious so we marked the parcel damaged alongside my signature. I am now torn between the devil and the deep blue sea as I do hate all the fuss and hassel of insurance claims especially for something that was only insured for the standard ?50. Probably best to write it off as a bad experience. I would use the service again but I would make sure that I wrapped it myself. Best regards, Barry Jones”

Helpful Report

Posted 11 years ago

“Using the website was easy and parcel was collected on time. Using the tracking facility enable me to identify that the parcel had not be delivered. Contacting Interparcel identified that the courier had lost the parcel (not Interparcel's fault) and the staff at Interparcel guided me through the claims procedure which was dealt with promptly resulting in payment for the full value of the goods sent and a full refund of the delivery costs.”

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Posted 55 years ago

“I've used Interparcel on multiples occasions and I've generally found them to be very good. I had one little issue at Christmas when a parcel wasn't collected on the chosen day but I understand that was due to unprecedented demand and there was no lastiing issue. The website is easy to use and I can always call customer services if need be.”

Helpful Report

Posted 55 years ago

“After paying over the odds prices using the post office i though i'd give Interparcel a go, From the word go the website was easy to use and the layout simple to understand. Within 20mins of submitting my order using Interparcel UK Standard (UPS) i had the driver at my door ready to collect the parcel! Found the online tracking helpful and again simple to use and understand, came in handy when i had an issue with the customer not being in upon delivery ! Just one simple call to their customer services and had the parcel delivered to the customer the next day ! Will use them again and recommend them. Keep up the good Work Interparcel !”

Helpful Report

Posted 12 years ago

“Sent a B&O music center by Interparcel. Used enormous amounts of Bubblewrap and cardboard but the perspex lid had been smashed as if dropped from two to three feet on to its edge. When you read the fine print Interparcel want photos of the packaging so take photos as you pack it and keep them until the goods arrive safely, which I didn't. The recipient of your parcel will probably bin the packaging without photographing it, as mine did. Interparcel decided to trust me and refunded the cost of a new lid from eBay, but my professional position and role as past Treasurer and Secretary to a national charity helped. I wouldn't expect them to believe everyone.”

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Posted 11 years ago

“You need to make a complain to resolve your issue after ignored with the customer service. I hardly got my refund and I believe leaving negative feedback works well to get their attantion”

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Posted 11 years ago

“I use Interparcel every week, they're doing a lot right so I keep coming back to them. Sometimes there are issues (as with the order that prompted this review), which are the courier/carriers fault (not Interparcel themselves), and Interparcel have always been able to sort it out. Not instantly, sometimes it takes a while, but they've always come through.”

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Posted 55 years ago

“I have used your service twice now and found it a great saving in cost and the service was excellent..”

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Posted 55 years ago

“Used this company a few times and I'm generally impressed with the service. Good price and free collection fom my house. However,recently one parcel wasn't collected and I had to wait 3 days. I found out that the lady who collects parcels had an emergency . That I can understand, but not being contacted about the matter when I stayed in for those days was very annoying. Particularly as the time scale was 8am to 9pm.”

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Posted 55 years ago

“Bought a Einhell 1500 table saw which burnt out the motor on the second time of using it Returned to Interparcel who tried to get it repaired,without success,they then returned my money without any quibbles , very ethical response Thank you Interparcel, your staff were excellent.”

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Posted 55 years ago

“This was a demanding requirement Cairns Australia to UK. The only delay was UK Customs and it was easier to use the carriers tracking.”

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Posted 55 years ago

“good , fast, recomended”

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Posted 55 years ago

“As above, good with limitations”

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Posted 55 years ago

“Easy and quick”

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Posted 55 years ago

“This is good but as I've said on the header I would like to be able to set up an account which automatically populates all my own information. It would also be good to be able to enter several packages onto one order. Still very good and will continue to use”

Helpful Report

Posted 55 years ago

“Easy and well priced. Pick up and delivery were fine. Only problem was the first day scheduled pick up didn't happen and rebooking isn't automatic. By the time I realise it wouldn't be collected and phone thru I'd missed the delivery slot and had to wait for the next day. My parcel was delivered 2 days late. Not the end of the world but not ideal. Sort that out and it'll be perfect!”

Helpful Report

Posted 55 years ago

“Got my usual high standard of service from Interparcel with a package for Venezuela but Charlie, one of their team went the extra mile when the address was not just how the delivery staff at the other end wanted it. Prompt and efficient action meant that the package got there despite the naysayers predicting that we would never see it again! Well done guys and thanks for the help”

Helpful Report

Posted 55 years ago

“I send two to three parcels at a time I like the prices and th convenience of dropping off the parcels at a local depot. It's better than waiting in for a courier to pick up, I can go when I want. The only irritant is that when sending multiple parcels I have to enter my postcode and details again on every occasion A small gripe I know but if there was a way for the ite to remember my details and preferences, that would make a great service a greater one I intend to keep using your service.”

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Posted 55 years ago

“EASY TO BOOK, PRINT OFF LABLES AND QUICK PICK UP BY CARRIER. HAVE AND WILL CONTINUE TO RECOMMEND TO FRIENDS AND FAMILY.”

Helpful Report

Posted 55 years ago

“My parcel was delivered on time, in good condition with no hassles”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,925 reviews