Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Interparcel on a number of occasions for both UK internal and International parcels and have only had one occasion for complaint, when a parcel disappeared and the staff were less than helpful in trying to find out what went wrong? I was only able to get some form of sense direct from the Carrier contracted for the delivery. Having said that, the parcel turned up safely and Interparcel do a great job of finding competitively priced deliveries. Keep up the good work - it may be worth spending a little bit of time on Customer Service...”

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Posted 10 years ago

“I use Interparcel for my small business, including for shipping abroad. Only one hickup, quickly sorted, in 18 months of deliveries. UPS are a good, reliable partner.”

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Posted 10 years ago

“+VE BITS -WEBSITE IS CLEAR AND PROCESS SIMPLE -GOOD VARIATION OF OFFER FOR DIFFERENT SIZES OF WALLETS! -ORDER E-MAILS COME IN QUICK FOR PROCESSING -NOT SO GOOD BITS THERE WEREN'T ANY..”

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Posted 10 years ago

“not perfect, but very competitive”

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Posted 10 years ago

“GOOD VALUE FOR MONEY, Once you get the hang of what you need to have prepared and printed out, its really quite easy”

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Posted 10 years ago

“Very good until you try to send more than one delivery per day and then we always have problems as the system seems unable to accept it. Just tried to send a second parcel this morning five minutes after booking a collection and the system says it does not recognise the collection post code!”

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Posted 10 years ago

“Only thing missing is info on timing's of drop off”

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Posted 10 years ago

“Was very impressed with how easy it was to sort out my parcel for delivery , Nothing to complicated .”

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Posted 10 years ago

“Great service but when spending nearly ?10K a year with them, not even getting a Christmas card or any offers/appreciation etc seems a bit crappy. "Your business is sincerely appreciated, anything we can do please get in touch and I will solve any issues you have" Would be fine. Instead, I have to go through the same lines that someone using them once a year would do. I run a business and it's the repeat customers you have to look after... All it would take is another company to offer competitive prices and I would easily jump ship. Whereas I would feel loyal to Interparcel if they seemed to treat me 'special'.”

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Posted 10 years ago

“Have used Interparcel for a couple of years for our business. Only had a few very minor hiccups which have always been dealt with promptly. The staff I have had dealings with have been great.”

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Posted 10 years ago

“My packet was picked up by helpful courier from my sister in Sweden and delivered to me (UK) when it was supposed to very efficient and same or lower price as royal mail so would def use again for parcels in Europe”

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Posted 10 years ago

“This is an easy service to use (especially if you have a convenient drop-off point) and delivery was as promised. Communication with the recipient could be improved - a message saying "we are coming at xxx time" might have been appreciated. But otherwise, a competent service at a reasonable price.”

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Posted 10 years ago

“I use frequently. Much better value than RM and quick reliable tracked services.”

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Posted 10 years ago

“Very good service , text at 8-00 to say parcel in transit, then I was waiting for text to say it was delivered, at 6-00, I checked internet tracking and found parcel had benn delivered at 11-30 . As I was only charged 20p for the srevice I did not receive I will not chase. Still no final text.”

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Posted 10 years ago

“Using interparcel is easy and quick, with a excellent choice of couriers so the cusotmer can select the exact courier to meet their needs. I have shipped many parcels via interparcel using UPS in most cases. Collection times have never been missed, and shipments delivered on time”

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Posted 10 years ago

“Interparcel had turned up and collected and are brill, whereas when we booked TNT they never turned up twice!! We lost serval ??? over it as well... So I would consider that you don't use them as it brings your company down.”

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Posted 10 years ago

“Good service with competitive pricing and easy to send process.”

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Posted 10 years ago

“Interparcel is a very good system for sending small packages. The only problem I have is that you cannot value a document at zero, so you still require a customs invoice for the minimum value of GBP1. The shipping price for FedEx shipments is appreciably lower than using the FedEx website or an account.”

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Posted 10 years ago

“clear website, good prices, did what was stated, " I'll be back!!!"”

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Posted 10 years ago

“I like using Interparcel as I have lots of choice how to send my parcel. I really like the drop off parcel option which saves me having to wait in for a courier and if I get it ready early, or need to go out later, I can just drop it off when it suits me. There is a corner shop just nearby which I use. I can save my addresses I used repeatedly in an address book too. Their website could do with a little bit of tweaking to make it more user friendly, but generally it's great.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,923 reviews