Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We use Interparcel on nearly a daily basis, the website for booking the courier is very quick and easy to use and allows you to input personal details so you don't have to keep repeating this. Couriers have always come on time and are very polite and friendly.”

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Posted 11 years ago

“We use Interparcel for most of our internet order parcels. I have found them much easier to use than our main carrier's own website. No hidden charges! They handle any issues brought to their attention without fuss. The one thing I wish they would do is show Prepay refunds in their order history (although I haven't got round to mentioning it to them). I try other services occasionally, but always come back to Interparcel, so they must be doing something right.”

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Posted 11 years ago

“I have used Interparcel on many occasions and have found it to be a straight forward, reliable and cost effective process. As I work from home, I also find it very convenient.”

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Posted 11 years ago

“Overall good experience. Parcels are normally picked up within the time slot allocated. Only had a couple where they were not picked up on the day they were meant to. Interparcel were quick resolve. Would recommend.”

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Posted 11 years ago

“An easy to use web based system that takes very little time and has great features. I particularly like the tracking link that is sent via Email when the transaction has been completed. I can forward this to my customers to make their task of tracking a very comfortable experience. The pre-pay system is terrific at saving time. I also recommended the service to all the customers who need to send good to me. The only reason for not getting 5 stars is the price. thanks for the service.”

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Posted 11 years ago

“Started using Interparcel as Royal Mail were diverting our goods and those of an associated company and selling them to Ebay traders by the pallet load through an auction house, If you have had goods go 'missing' or have had notification of destruction for no good reason, look for your goods on ebay, Royal Mail are selling them on!!! yes the police were involved as well as action fraud and the lawyers are on the case! No slander as this has been investigated and evidence gathered. Inter parcel have been good so far, a bit more time consuming than RM if you have a lot of low value items, but they have handled our larger orders well and at a reasonable price.”

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Posted 11 years ago

“Need to improve 1) The space of the 1st line of address is limited, sometimes it is hard to place the full address. 2) Telephone number should be optional as sometimes we cannot ask for every client to give the tel. no. 3) It is too long to get the refund for the claims. Some of our claims have never been refunded. 4) Add more service to Northern Ireland, Cyprus or Malta. Thank you for your attention”

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Posted 11 years ago

“My driver ,Nigel, from UPS is very courteous and efficient. I still get breakages on delivery but less than with Royal Mail . I sometimes wish on the odd occasion when the pack hasn't been delivered on a 24 hour that I can find out where it is and when it's going to be delivered the following late day. Principally as I/Parcel are agents they have to go through their protocol and as a third party contact UPS. But they knock off work at end of office hours. Sending direct with UPS allows better communication but can be expensive. This situation is a rarity however and in general the Interparcel staff are well informed and efficient. Website is great and easy to use even on a phone. On breakages I don't claim as it's long winded so I pack like there's no tomorrow and hope no one tries to reenact Barnes Wallace along the way.”

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Posted 11 years ago

“While the system is quite good quite often I am told that your carriers do not cover an area, when I go to another agency the parcel goes without problem and usually without further cost, usually delivered by TNT who it transpires have a depot in that area. I suggest that you review your arangments.”

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Posted 11 years ago

“Excellent service and easy to use. Recommend wholeheartedly”

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Posted 11 years ago

“Service works for us”

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Posted 11 years ago

“An easy to use and good value for money service. Much better than queuing at the post office especially with large parcels.”

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Posted 11 years ago

“99.9% of the time interparcel are perfect and a much cheaper alternative to RM and direct use of the major carriers, the website is good, however my gripe is with Hermes, which although not an intrinsic part of interparcel are used by interparcel , ,they have in my experience seriously underperformed for me, and i will no longer use them at all ever !!! there are alternatives which whilst not being quite as a cheap are near enough in price as to make far more preferable.”

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Posted 11 years ago

“I use interparcel for all my courier needs.The website is quick and easy to use and the prices quoted are very competitive.”

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Posted 11 years ago

“I have had no issues when sending parcels through Interparcel, with all picks arriving within the timescales I required.”

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Posted 11 years ago

“Have had no problems when using Interparcel, the drivers have always turned up on the day booked, which is something I cannot say for some of the other couriers. Not had any problems with items being damaged, and items are delivered when advised. All in all a good Company, that I would recommend. Four stars because I rarely give 5 not because I am dissatisfied.”

Helpful Report

Posted 11 years ago

“I have been using Interparcel now for some years. I dont think I have ever lost or had a parcel damaged, UK andf International. I like the new drop off service as I dont have to wait in for the collection, but when placing the order it would be better if the system remembered which drop off point (s) I have previously used. I dont like the request for SMS messages. If the default was no, then that would save me 2 key strokes!”

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Posted 11 years ago

“booked a lot of collections over the years with only a couple being collected the day after booking day so overall can't complain because problems do happen.”

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Posted 11 years ago

“I found all my experiences with interparcel excellent! Any issues that occurred were dealt with immediately and sorted with no extra charge, there quotes and prices have been very very competitive and i would recommend you try this site. Good Jog A*****”

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Posted 11 years ago

“Good Simple Online Booking in System with the choice of Courier services, with a online tracking system. Fast Easy Way to Send & Receive Parcels. I think for Loyal customers special rates should apply !”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,925 reviews