Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy efficient courier booking with all the information clearly shown, the one feature that would improve it would be to be able to book multiple parcels before paying instead of having to do them one at a time.”

Helpful Report

Posted 55 years ago

“I don't book couriers very often but when I do I usually dread the experience as it's normally accompanied by major headaches. Interparcel make the whole experience very easy and much less stressful than other companies I've used.”

Helpful Report

Posted 55 years ago

“Good service, though the website did force me to enter all the data twice (possibly just a glitch, but this is the reason for the missing star). Decent price for a next day courier, delivery on time, sender and receiver both happy.”

Helpful Report

Posted 55 years ago

“We use interparcel as it is an easy online courier booking service which you can use outside office hours. We generally find their standard service excellent as the parcel gets delivered the day after collection.”

Helpful Report

Posted 55 years ago

“I started to use inter parcel after repeated problems with Royal Mail and the fact inter parcel often have a cheaper service helps as well! Very easy to book and track! I would like to see a app to use to make it a 5 star service”

Helpful Report

Posted 55 years ago

“Dealing with couriers is always going to be problematic, especially the cheaper options, but I've been using interparcel for a few years now so that in itself is telling. I actually choose them over booking direct with myhermes for instc=ance as it's an easier experience, and usually the same or even cheaper! I really appreciate the ability to telephone and speak to a real person with a problem, and the girls are always polite. 4 stars rather than 5 because often there is no follow up - I appreciate it can be time consuming, but if you are not able to email me and explain you've rebooked a missed collection then don't tell me you will.”

Helpful Report

Posted 55 years ago

“A good company that make shipping easy. When we have had the odd issue (FedEx's fault) their customer service has been quick to try and resolve the situation. Website could do with tweaking to allow you to change your login details but that's a very minor issue.”

Helpful Report

Posted 55 years ago

“After some fiddling about with the website (I was only sending documents but couldn't find an option for this) my order went through smoothly. FedEx guy turned up at bang on 9 a.m. next day and I tracked my parcel all the way to delivery in Canada. All this for less than half the price that FedEx was quoting on their website. Excellent.”

Helpful Report

Posted 55 years ago

“The process is quite clear and straightforward. I do not like the two mobile options however.”

Helpful Report

Posted 55 years ago

“Very easy to book on line and good prices. I have used interparcel many times and only had problems twice. However, if it does go wrong you are stuck between interparcel and the company making the delivery and it is hard to get anywhere or even find out what has happened as neither side takes responsibility. Overall though I would recommend.”

Helpful Report

Posted 55 years ago

“My first time and hope I've done it correctly, but in your check procedure, I couldn' find how to type 1.7 kg so I've just pu 1kg and hope it's right. If I've underpaid please bill me. Bill Harvey”

Helpful Report

Posted 55 years ago

“Have used previously - offer multiple options and good rates. Reliable and easy to use.”

Helpful Report

Posted 55 years ago

“Started using inter parcel some months ago and chose to send my parcels by UPS best service i have found always on time best in town”

Helpful Report

Posted 55 years ago

“Generally an excellent service. My only complaint is inputting postcodes on front page. if you don't leave a gap between first half and second half, the system can't read it on the 2nd page and you have to start whole thing again. Otherwise, v good service and website..!”

Helpful Report

Posted 55 years ago

“Had to send back a damaged single 3pk bed to Bolton from Aldershot. Cost ?50.00 to send being a big company thought it might be cheaper. might use again if prices get cheaper other than that a good service”

Helpful Report

Posted 55 years ago

“This website is very user friendly and the customer service team were very helpful when dealing with a query I had. The live chat with an agent called Kirsty was a pretty tedious experience. She was very slow at responding and when she eventually did, she managed to not only have the wrong information but somehow convey a rude tone, even through her typing. Impressive skills! Shame really as the overall experience was good;more training required on Live Chat please”

Helpful Report

Posted 55 years ago

“easy delivery service”

Helpful Report

Posted 55 years ago

“I have used a few companies like Interparcel and I can say these are the best by far. I would recommend to any one”

Helpful Report

Posted 55 years ago

“I needed a courier to get some papers to Jamaica as quickly as possible. Booking through Interparcel was half the price of going to the big courier companies direct (TNT/Fedex etc). Courier door to door took three days and I could track my papers on the Interpercel website. I also received text messages informing me of the safe delivery of my papers. I would definitely use this Interparcel again. I was very impressed”

Helpful Report

Posted 55 years ago

“I had to send a parcel containing magazines to the US. In the past we have used the Royal Mail to send individual magazines to the US and Canada. The quite unacceptable increase in the Royal Mail rates meant that we needed to find a cheaper alternative. We found one of our members in the US who would be prepared to use to local postal service to do the final part of the distribution. All we needed to find was someone to arrange the first leg of the distribution - that is to say move a parcel containing the magazines packed in bulk from the UK to the US. Interparcel provided the solution providing an economical and efficient problem free service.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews