Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parcel arrived safely,it could have got there quicker but unfortunatly it had to stay in ups depo over weekend as it wasent booked to be delivered while Monday. Overall the service was good.”

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Posted 55 years ago

“On a few occasions the collections have not happened. I live rurally and use Interparcel regularly and almost always use UPS. When the collection has not happened the customer services have pointed out that collections are not guarenteed - this is not at all clear when you book. The attitude of Interparcel on the phone is fairly disinterested. As I say the service is great until there is a problem at which point it becomes fairly poor - this I think is typical of many large companies. My only other point which is a suggestion rather than a complaint is: It would be far more convenient when booking several parcels if you didn't have to treat each one separately and make separate payments for each parcel. Once logged in why can't several parcels to different locations be booked together?”

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Posted 55 years ago

“Have used this service twice in the last week- the first time service with signature, no problems at all, was able to print off labels straight away. Second time used the basic delivery, supposed to receive two emails one for address label and second email for shipping label. Received first email straight away, didn't get second email til 9am next day which left me wondering all night whether I'd done the transaction correctly or whether I needed the shipping label at all for that kind of delivery service.”

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Posted 55 years ago

“Interparcel is reliable easy to use and at very reasonable cost.”

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Posted 55 years ago

“Used for 500 delivery most good odd one delivery not to correct address or lost in the system insurance on more costly goods essential”

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Posted 55 years ago

“Good service”

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Posted 55 years ago

“Collection on time, recipient Emailed from recipient afternoon following day, arrived Good service!”

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Posted 55 years ago

“Fantastic service, just one problem: You can post large parcels from the Isle of Wight but you can't get them delivered back!!”

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Posted 55 years ago

“Easy to book, collection always timely provided you book well before the daily deadline”

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Posted 55 years ago

“Interparcel are great. Prices are competitve compared to the other courier companies, they collect and deliver when promised. The website could be improved by remembering customer details. Sent 2 parcels yesterday at different times and had to fill in the same [fairly exhaustive] details twice.”

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Posted 55 years ago

“I recommend interparcel for all parcel mailings. Interparcel services are easy to use and give a choice of delivery times and the prices for various carriers. So far I have experienced a very efficient service. My only quibble is the instructions given in preparing a parcel could be much clearer - all they need to say loud and clear is "Be sure to display the shipping label and the address label on the outside of box and to not wrap in brown paper as this might get torn off". (To find this information you have to read through quite a lot of verbiage).”

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Posted 55 years ago

“Efficient Service”

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Posted 55 years ago

“I would recommend Interparcel to friends as they are reliable and reasonably priced. My only downside would be that I have to be here to await the collection of the parcel and the only times given are 'between 8am and 9pm'. This means I have to stay in and be here for a 13 hour period. If I was told 'after 5p.m' (which from experience it probably will be - but I don't know) it would be far more convenient for the customer. Apart from that I feel it is very good service. G.B.Melia. capoffbeat@hotmail.com”

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Posted 55 years ago

“Interparcel usually works very well. If there are problems It is easy to contact someone during working hours on the phone. The staff are generally helpful and usually manage to sort out any problems. It would be helpful if there was someone on the end of a phone until say 8.00p.m. The staff regularly promise to phone back but never do without exception. Generally a good service which I would recommend to a friend”

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Posted 55 years ago

“I booked the service using interparcel. They collected the item almost within and hour of booking the service. I am hoping it will arrive tomorrow in one piece”

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Posted 55 years ago

“good online system remembers regular delivery details such as location, payment account, contact details - and emails you labels once paid so can have delivery ready for collection asap. 20p surplus option for text confirmation tracking is reassuring. Choice of couriers, delivery options, prices is easy to compare too.”

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Posted 55 years ago

“Easy to use, great service, good prices”

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Posted 55 years ago

“ordered at 1300 and collected at 1620 Bit of confusion on email for address label but otherwise OK”

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Posted 55 years ago

“Post Office offered to charge me over 12 pounds to deliver a package of stationery, helpfully saying if I reduced the weight slightly to under 2kg it would cost ?5 (what a silly charging scheme). Using interparcel's website the cost was a mere ?1.50, given that I dropped the parcel off and it was picked up by the recipient. Only complaint: I paid an extra 20p+VAT to have the recipient texted thhat it had arrived. She diid not receive that text.”

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Posted 55 years ago

“Good service -can also drop parcel off at depot up to 6.30 so very flexible”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews