Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use Interparcel for all my airshipping, easy to use. All the paperwork is done for you taking away the streses and strains.”

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Posted 55 years ago

“I use Interparcel for shipping eBay items all over the uk. Generally the service is really good with parcels being collected and delivered when they should. The only problems I have had are with City Link. I have had 1 parcel badly damaged, collections not being made on the date booked, tracking numbers not being updated and deliveries not being done on the next day service. Interparcel customer service are very good and sort any problems and keep me updated. Usually the service is first class and only let down by the one carrier”

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Posted 55 years ago

“My order was straightforward via the Interparcel website. Van collection of the parcel was on time, and I think my goods arrived in Japan on schedule. Pleased to use their service again in the future.”

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Posted 55 years ago

“Excellent prices, great service but frustrating when entering delivery and collection addresses. Web page says find address, so you select an address go to submit and an error comes up address line will only accept 30 letters - so it has to be manually abbreviated.”

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Posted 55 years ago

“I stopped using Interparcel for a while last year because i was let down a couple of times. However, I decided to try again this year and everything has been fine - collections have been made on time, and the price is much lower than any other delivery service I have found for single parcels, so it's all good!”

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Posted 55 years ago

“I liked the site and being able to book online is a real bonus! The only thing that was a bit frustrating was being timed out, as I was putting in someone else's details, so I had to keep reinputting! But apart from that it was easy to use.”

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Posted 55 years ago

“I sometimes have to book a courier, to collect from an external address and deliver to my home address. I have always booked through Interparcel and always use UPS. The last two experiences have been a nightmare. The first: I booked and paid for next day delivery. It took 10 days to arrive (8 days for it to be collected from sender). I received an apology from Interparcel but no explanation, throughout the process, as to what was going on. The second time I booked the normal service. Again from an external address, which should have been collected on the same day and would normally arrive 1 to 2 days after that. It took 7 days to be collected and another day to arrive. I can understand packages being held up in the system but not taking a week + to be collected.”

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Posted 55 years ago

“This is the 1st time I have used Interparcel. I booked the next day delivery service with CityLink,however the parcel took 2 days to arrive - apparently the original driver was taken ill. These things are unpredictable & I hope that the driver is feeling better. there was some damage to the packaging,but the item inside was unharmed. The delivery person was courteous & friendly. As to whether I use Interparcel in the future is under consideration.”

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Posted 55 years ago

“We use Interparcel a lot and are generally very pleased. We do think that insurance could be offered to cover shipments worth more than ?1000 and that the charge for insurance (which is much, much more than UPS charge us) is far too high”

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Posted 55 years ago

“Genrally speaking Interparcel offer one of the better courier services online. I like the design of the website and the clear booking process. As I use these types of services a lot, I do check across other suppliers and interparcel are mostly competetive but sometimes far more expensive. Perhaps they could keep an eye on this to make sure they are one of the cheaper services.”

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Posted 55 years ago

“Great dropoff points very convienient”

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Posted 55 years ago

“Always give good service, delivery has with one exception always been next day”

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Posted 55 years ago

“I arranged this with ease although I would not have known how to access the extra insurance I needed unless someone (my daughter) hadn't explained that this is accessed several steps into the buying process. I was told my parcel would be collected between 8 and 5 but I had to wait until 4.30 before it was picked up. This meant that I couldn't leave the house all day. Not a situation I enjoyed. I would probably use this service again if necessary but would prefer the collection to be within a two hour window. The cost is not too bad although it does make me more conscious of the return cost when buying articles online.”

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Posted 55 years ago

“The email I received confirming the order had a tracking link added, brilliant to follow using my mobile phone at work updating the parcel's delivery.”

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Posted 55 years ago

“easy to book and find right option for delivery. delivery was collected within time and delivered on time.”

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Posted 55 years ago

“Really helpful when I needed to call fast collection from my door and very fast deliverys”

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Posted 55 years ago

“It would have been 5 stars, but I never got that 5% discount on my next parcel they kept advertising a long while back - must have tried to get it on over a dozen parcels, but it never materialised. Still more reliable then royal mail though.”

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Posted 55 years ago

“I've used Interparcel on multiples occasions and I've generally found them to be very good. I had one little issue at Christmas when a parcel wasn't collected on the chosen day but I understand that was due to unprecedented demand and there was no lastiing issue. The website is easy to use and I can always call customer services if need be.”

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Posted 55 years ago

“Collected next day, although UPS turned up an hour later than the specified timeslot I don't think this reflects on Interparcel. Reasonable price to Eire, fast safe delivery.”

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Posted 55 years ago

“They aren't very good at getting back to you when something goes wrong - they'll say that they're looking into it but in reality you just have to wait and check the online info to find out what's going on, nobody ever calls you back to update. That said, I guess some of the difficulties are due to the couriers themselves. Never had a problem using the Interparcel Standard and Express services (delivered by UPS) but Citylink and TNT have been problematic. Good for getting a good price - would be nice if they advised on limits for each price (i.e. this price stands up to a certain volumetric/weight limit.) We've worked out that it's sometimes better to strap two boxes together to send as one larger item, rather than sending 2 parcels.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews