Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and much cheaper than sending a parcel by post - plus you don't have to go to the post office and there is no queuing behind someone taking ages. The only drawback is it won't accept my collection address as a business one so I have to get in an hour early - in fact I always have the same man collecting and he arrives about 11-12 midday but I still get in early just in case. I will continue to use it for posting out large and heavy parcels.”

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Posted 55 years ago

“Was recommended this company. Easy to use and easy to pay. Good prices. First driver was a little unhelpful. Customer Services sorted out the issue at no extra charge. Impressed.”

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Posted 55 years ago

“Service is fine to use.”

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Posted 55 years ago

“I always use inter parcel when sending ebay items. They've always been very reliable.”

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Posted 55 years ago

“Great service but the only problem is when you put the latest collection time, they take no notice and just turn up when they want !! This has caused problems in the past.”

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Posted 55 years ago

“The service is is very efficient overall with choice of delivery and price. However one point is the drop downs on the Proforma invoice, max number of product in any one product category is 50, no good if you are sending more of the same item. This has been raised before but noting has changed.”

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Posted 55 years ago

“Generally an excellent service. My only complaint is inputting postcodes on front page. if you don't leave a gap between first half and second half, the system can't read it on the 2nd page and you have to start whole thing again. Otherwise, v good service and website..!”

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Posted 55 years ago

“Have used previously - offer multiple options and good rates. Reliable and easy to use.”

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Posted 55 years ago

“A good company that make shipping easy. When we have had the odd issue (FedEx's fault) their customer service has been quick to try and resolve the situation. Website could do with tweaking to allow you to change your login details but that's a very minor issue.”

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Posted 55 years ago

“Great value for money. Lovely courier that collects from me . Just a few hiccups with breakage but I think this is lack of respect by employees at the central depot of the parcels they receive. I sent something recently that was made of cast Iron which is near on indestructible- it must have actually been thrown from a great height and with such force to cause the damage. I did claim and was compensated but the item can never be replaced”

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Posted 55 years ago

“Handy and easy to use - would recommend to friends to use. Only minor improvements I would suggest ie 1) vat number could be saved so I don't have to keep on typing it in everytime 2) Doesn't account for smaller weight parcels that are under 1kg in weight. Not sure if it affects the price but it has come up cheaper on other parcel sites for alot less weight. My parcels are rarely heavy so this would be handy to have.”

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Posted 55 years ago

“no complaints, good service and keen prices”

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Posted 55 years ago

“THE ONLINE SYSTEM IS EASY TO USE MY ONLY BUGBARE IS IF A COLLECTION IS MISSED FOR ANY REASON THEY STILL HAVE YOUR MONEY BUT DO NOT AUTOMATICALLY RE BOOK FOR THE NEXT DAY”

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Posted 55 years ago

“Use Interparcel on a regular basis and generally very good but recently a courier (City Link) failed to turn up 2 days in a row. I'm again waiting for the same courier as I write this and so far no sign of them. I wrote a complaint to interparcel and never got a reply. Bill Spears”

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Posted 55 years ago

“The methods employed to display options and proceed to order fulfillment were easy to follow and well thought out. Godd and efficient system.”

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Posted 55 years ago

“Very good service I just wish I could get some discount as a trade user? I only use Interparcel for my International deliveries.”

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Posted 55 years ago

“with the exception of a couple of hickups you have provided an excellent service”

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Posted 55 years ago

“There was no update on the parcel tracking for three days, but that was the only bit of downer I can think of. Most importantly the package arrived on time, and in one piece. I can say I'm satisfied with the service.”

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Posted 55 years ago

“Very impressed by Interparcel, they only let me down if I foolishly choose CityLink. Avoid CityLink, but other delivery services through Interparcel are fine.”

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Posted 55 years ago

“I needed to send a parcel to Finland, and several clicks later got a good quote and a prompt pick-up date and time. Pleased so far with the service.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews