Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently used Interparcel for the first time earlier this month to receive some clothing garments sent to me from London to up North on next day service. I was on a very tight time deadline, when ordering and in all I had to submit my application 4 times due to either time outs, or the ability to not go back a step if I realised I had done something wrong. The only query I have with the website is the ability to not go a step back in the application. When I realised I had entered a value in wrong on the previous step, I had to start right from the beginning which wasn't great when I was already so far into the process and was battling with time. In terms of service on the day, I got the garments exactly when I needed them and my text notifications came through promptly. I will most definitely be using Interparcel again.”

Helpful Report

Posted 55 years ago

“I have used this service about 10 times now, and find it overall excellent value for money. My local store are now very efficient at providing the service. My only issue is that the other stores that recipients collect the parcels from do not communicate very well that a parcel has arrived at its destination. That suggests to me that the training for staff in stores needs reviewing.”

Helpful Report

Posted 55 years ago

“A convenient and reliable service”

Helpful Report

Posted 55 years ago

“Easy to use and very quick in giving you loads of options with various carriers.”

Helpful Report

Posted 55 years ago

“The only reason I'm giving Interparcel four stars and not five is that I have only ever used two of their services, both being Hermes. I have only ever had one parcel that didn't arrive at the destination and I found the Interparcel staff very helpful in firstly trying to locate it and secondly compensating me when it went missing. It did not go missing due to Interparcel so they are not losing any further stars because of it. I'm satisfied.”

Helpful Report

Posted 55 years ago

“My only wish is that they would e mail the tracking details to my customers like Hermes do”

Helpful Report

Posted 55 years ago

“First time I have ever sent anything this way, it really was so simple and at 68 things need to be easy. Rapid conformation. I hope that collection and delivery goes as profesional and eficient as the booking and that the customer gets the same treatment.”

Helpful Report

Posted 55 years ago

“I'm glad I found this way of delivering 200 wedding invitations to my brother. The price quoted was exceptionally competitive and I was pleased with the delivery time. The text messages were very helpful and reassuring. The information about the delivery given on the website could be more helpful as it said the estimated delivery was by end of business the same day as collection! The staff at the pickup point seemed to have difficulty locating the parcel, in fact they told my brother that it hadn't been delivered and was probably lost. When he was then told that yes it had been delivered and went to collect it he was again told it wasn't there. Eventually they found it! To conclude, two changes would make the experience 5* 1 Make the information on the website more accurate initially 2 Provide some staff training”

Helpful Report

Posted 55 years ago

“Interparcel are great to use, there is never an issue and there website is easy to use. Not only that, but their costs are good value.”

Helpful Report

Posted 55 years ago

“Yes they did s they said and picked up and delivered on schedule.”

Helpful Report

Posted 55 years ago

“your service in the uk is fantastic. easy, helpful and reliable. however, with your service abroad I had problems, and instead of being helpful, the stuff tried to shift responsibility of losing the parcel and not offer any help until a threat of a legal action. after 7 weeks, the parcel was found in the u.s. and sent back. my business lost the order. so, I'm using the company for u.k. parcels only now, and very satisfied with it.”

Helpful Report

Posted 55 years ago

“Your 'quote' facility is great but it's all in metric. Many packaging companies still quote box dimensions in imperial measurements, and of course America uses them almost exclusively. A conversion button or a comparison chart for both measurements and weights would be very helpful ( especially for us oldies who have enough trouble with computers as it is without having to do 'foreign' stuff as well.) Can't really review you yet as I've only just placed my first order but the telesales lady was helpful and kind and gave a very positive first impression.”

Helpful Report

Posted 55 years ago

“Performance of the actual service is good in that the parcel was collected and delivered within the time slot allocated, however when booking on line an e-mail confirming the booking was promised but not received, leaving me in doubt whether or not I had actually made the booking”

Helpful Report

Posted 55 years ago

“Hi there, I use you because its good value. Improvement would be to simplify the parcel detail proceedure. Too many boxes to tick each time. If other shippers have a quicker system I might be tempted”

Helpful Report

Posted 55 years ago

“ok easy to use & parcel turned up”

Helpful Report

Posted 55 years ago

“The site was very easy to access and it was easy to do everything”

Helpful Report

Posted 55 years ago

“All was easy and went well. My problem was as I sold this parcel on EBay I did not have the buyers phone number. I had to wait a day for him to respond with it.”

Helpful Report

Posted 55 years ago

“Otherwise plain sailing”

Helpful Report

Posted 55 years ago

“Having used interparcel and the various courier companies they represent for the past few years I have only good things to say, Hermes is excellent, UPS is excellent but the one company I have used four times and had problems each and every time is Citylink, non pick ups, non deliveries, almost impossible to reach on the phone and just recently instead of collecting one scheduled pick up they took five! the other four clearly labelled for Hermes, it took me four days to get them back. All in all I am very satisfied with the level of service from Interparcel.”

Helpful Report

Posted 55 years ago

“You can book a parcel collection at a range of prices with a number of carriers all on one website. Once you have decided, just book, pay, print your labels and that's it.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews