Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,935 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interparcel are reliable and good value. On the very few occasions that I've had issues (not usually Interparcel's fault directly) they've been handled well. I'll certainly be using them again.”

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Posted 55 years ago

“Very good easy to use but they should make it clear you MUST print the bar code label and put it on your parcel Or the driver will NOT take your parcel”

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Posted 55 years ago

“This is a good way to get parcels delivered quickly and cheaply. For me living out in the sticks access to Post Offices is not really an option so I'd use this service again.”

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Posted 55 years ago

“parcel has always arrived although i find it a little expensive”

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Posted 55 years ago

“However if you use the Hermes options....beware. Still waiting for Hermes to collect a parcel after 3 days. Bunch of cowboys”

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Posted 55 years ago

“if you use interparcel heres my advise, NEVER use city link, time and time again they do not collect, in average 3 in 5 are fails from my own bookings, this is when booked through interparcel as when ive used them through other places not had an issue so i just now assume they dont make enough money on from interparcel as there parcels are least important, i only use city link when i have something collected from somewhere else and delivered to me as there is no need to print a label, well worth spending the time printing a label and having ups deliver your good, i have even had city link return a parcel after 1 delivery attempt but thats not interparcels fault although another minor issue is when parcels do get returned they dont come back to you they go to city link office TO SAVE MONEY go down to 2 days service and use INTERPRCEL ECONOMY i have used it maybe 100 times or more and 100% has arrived the next day after collection as its UPS and UPS only do next day, they are also very good at collecting, although every time i have used the option to say collect before 2pm they always phone and say they wont make it so useless option really. things they needs to do to provide a better service is get a normal number rather than charge people to call them on an 0845 number and have a word with city link as there shocking”

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Posted 55 years ago

“Very easy to use website that takes PayPal which is ideal for eBay. Would be nice to be a able to correct any mistakes at the final stage.”

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Posted 55 years ago

“Everything went smoothly when ordering the service”

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Posted 55 years ago

“I have been using Interparcel for a few years now. It's easy to book online with them and there is a very good choice of carriers. I have only had one parcel damaged and the claim was settled very quickly with no hassle. Gripes: recent changes to the booking system waste my time, such as having to say yes or no to text messages every time I book a parcel. They are also more expensive than parcels2go if using UPS as the carrier.”

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Posted 55 years ago

“I was very pleased and satisfied with the collection and delivery service.”

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Posted 55 years ago

“Tracking was very clear and detailed, would be nice if the help desk could give a more accurate time for pickup.”

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Posted 55 years ago

“A good service with the parcel being picked up in a timely manner”

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Posted 55 years ago

“Some of the booking process is not as easy as it could be, and it is easy to "lose" it and have to start again. The best parcel-company "agent" is/was Collect-my-Parcel P4D. Easy to use and correct if something went wrong. We only stopped using them last year as they didnt offer UPS and City-Link failed to collect several times when after they were taken over. We went to Click-my Parcel but they seem to have disappeared last week. Hence we have come back to you after we tried you briefly last year. Also you should offer Paypal without extra charge. Others do, and it is frustrating to have to get the wallet and credit card out, enter all the figures, at 9pm at night after a hard days work when 2 or 3 clicks will enable Paypal to pay without an extra charge.”

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Posted 55 years ago

“Generally happy with the service. I probably use the service about twice per month on average; some UK based but mostly abroad. The price is usually good, compared to an individual booking with the courier directly, but I have noticed the prices have increased quite substantially. I have had some occasions when the courier does not turn up for collection when arranged, but (touch wood!) this is not 'often'. Usually the packages arrive when Interparcel say they will, if not before. Tracking sometimes seems a little slow to update.”

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Posted 55 years ago

“Shall use your services again very good”

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Posted 55 years ago

“We find Interparcel to be one of the better brokers as they have a telephone customer service. So if it does go wrong then you can contact someone, who will usually help resolve the issue. This is not the case with their rivals. With the couriers you get what you pay for. Don't send anything which is not indestructible via myHermes, because they will do their upmost to destroy it. The interparcel economy service (UPS) is a much better bet.”

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Posted 55 years ago

“Although it was a bit,in depth at first,and not being very computer literate,having to print off labels etc,was a bit of a challenge, but as quickly as I got around that! So was my parcel collected and delivered! The "text track"service,great idea and we'll worth the little extra!! No!!"has he got it......must still be at work that's why he,s not called...!!!" Getting next parcel ready now!!!”

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Posted 55 years ago

“The service received was excellent although the tracking no. referred to another package not mine.”

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Posted 55 years ago

“I liked the site and being able to book online is a real bonus! The only thing that was a bit frustrating was being timed out, as I was putting in someone else's details, so I had to keep reinputting! But apart from that it was easy to use.”

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Posted 55 years ago

“Easy to follow service, loads of choice, but address didn't come up correct (put me in the wrong county!) so had to type it all in again, correctly, for the card payment details, bit of a pain. Also, did 2 transactions on the same day (unusual) but had to fill everything in twice, maybe a password and stored details would make it less time consuming?”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,935 reviews