Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good service provided with friendly staff at the collection pint. Easy to organise, print and drop off.”

Helpful Report

Posted 11 years ago

“Good easy to use service with great choice at an affordable price”

Helpful Report

Posted 11 years ago

“The service was good but its a good job it didnt have to get there in the 48 hours”

Helpful Report

Posted 11 years ago

“EXCELLENT FOR 5KG OR UNDER BUT TO EXPENSIVE FOR ABOVE 5KG SUPER FAST DELIVERY FOR UNDER 5KG BUT PRICE FAR TO HIGH PRICE FOR OVER 5KG YOU CAN GET NEXT DAY DELIVERY FOR 5KG AND UP FROM UPS 24 OUR DELIVERY AND COLLECTION AT A MUCH LOWER PRICE”

Helpful Report

Posted 11 years ago

“I could rate 5 stars if it wasn't for the fact that the parcel was left at the front porch of the receiver.”

Helpful Report

Posted 11 years ago

“Delivery was very quick. Only issue I had was on the day of collection I received the shipping labels at 0910hrs when the collection slot was between 0900 - 1730hrs.”

Helpful Report

Posted 11 years ago

“I was very happy with the service provided by interparcel. However, it would be useful to have a slightly more accurate estimate of when the courier is likely to arrive as 8 am until 9 pm is a long time to potentially be confined to the house!”

Helpful Report

Posted 11 years ago

“Good Service. Collected and delivered without fail”

Helpful Report

Posted 11 years ago

“I bboked the collection and paid online. The booking was simple and straightforward. The collection was made on the day and between the hours I had requested. The parcel was delivered within the time scale and the only let down was the fact that I didn't get the text message confirming delivery which I had paid extra for. The only way I knew it had arrived was when the receipient advised me of my refund.”

Helpful Report

Posted 11 years ago

“Sent a parcel through Interparcel using CityLink as they were the cheapest. Unfortunately the collecting CityLink driver didn't attach a barcode to the parcel so that it got lost at the depot. Interparcel issued refund via insurance without quibble so would recommend them but would advise to avoid CityLink at all cost. If you want to be sure that your parcel arrives then my advice is use UPS - never had a problem with their service.”

Helpful Report

Posted 11 years ago

“Good - arrived yesterday, 21st May. It was posted on 1st May to Cyprus.”

Helpful Report

Posted 55 years ago

“the booking process is simple and the services offered are a good selection to have something for every budget and speed”

Helpful Report

Posted 55 years ago

“Collection went ahead as agreed in a email, my only reservation was i didn't receive a text message to say the item had been delivered but im not going to argue over 20 pence. other than that a good service.”

Helpful Report

Posted 55 years ago

“Used interparcel before. Had no issues with the service. Im not sure if it was down to a lack of communication or technical hitch but my "next day collection" never happened. After paying slighty more for the service with UPS as my agents I had to reshedule a pick up with UPS over the phone. Not great for when you package has a deadline to meet. Other than that it's pretty simple to use. Perhaps stay away from ordering next day collection after 8pm. Not too fussed. Price and ease of use is everything these days. 4/5. Still would use the service before Royal Mail, put it that way!”

Helpful Report

Posted 55 years ago

“I'm using UPS shop to shop service. Take me 5 minutes to filling up all detail. When I have 10 parcels every day I spent there nearly an hour.”

Helpful Report

Posted 55 years ago

“Worth a try especially for medium parcels”

Helpful Report

Posted 55 years ago

“Used this service frequently recently for Ebay deliveries and mostly excellent quick service, one slight hiccup where there was some confusion over information on the delivery address which delayed receipt. Not necessarily the carriers fault, but eventually successful”

Helpful Report

Posted 55 years ago

“Makes sending a parcel very easy, and a convenient way to compare prices from different couriers.”

Helpful Report

Posted 55 years ago

“Collected when arranged and delivered the next day.”

Helpful Report

Posted 55 years ago

“Mostly reliable, great customer service.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews