Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We use interparcel as it is an easy online courier booking service which you can use outside office hours. We generally find their standard service excellent as the parcel gets delivered the day after collection.”

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Posted 55 years ago

“I've used interparcel for quite some time. However the one gripe I have is that there is no option to book multiple parcels prior to paying.”

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Posted 55 years ago

“Whilst it was probably largely out of the control of Interparcel in relation to collection times. I booked a collection for between 9am and 1pm. The driver turned up at 4pm, no call, no apology and certainly no friendly face. Not good when you book collections around your shifts at work. Saying that, the booking process was excellent and simple and I'll have no concerns about using Interparcel again now that I'm clear on the subject of collection times.”

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Posted 55 years ago

“Inter parcel has revolutionised what used to be the clunky business of sending parcels. It's quick and easy to use and the prices are reasonable too. I've had reliable service but if there are complications and you need to contact them, there is a human voice behind the web presence.”

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Posted 55 years ago

“fast and efficient”

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Posted 55 years ago

“so easy to send local agent picks up delievered in good time ( just dont think we should be classed as highlands when were in cumbria only a tiny winge )”

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Posted 55 years ago

“I've used Interparcel many times before and generally they're very good. I predominantly use them for their "Economy" service which is covered by UPS and I've always found them to be cheaper than other booking services and the website is really easy to use. I like that you get your documents emailed to you and you have tips and instructions on how to prepare and pack your parcel so couriers won't refuse to pick it up. I work for a courier firm myself and I know how costly things can be if instructions aren't followed, especially for the actual account holder. However, sometimes when things are missed, my most recent example was TNT forgot to deliver a parcel and I had to get in contact in Interparcel and I did get two different stories from two different agents on each time I contacted them. On the other hand, when Citylink completely lost my parcel Interparcel were very quick to get this sorted out and reimburse me so it can go either way. On the whole a good, dependable company to use!”

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Posted 55 years ago

“I want to give 4.5 stars. Nearly always used interparcel in the past for anything of the larger sized parcels. I have had a few goods damaged in transit but generally UPS is fairly good, citylink a little less careful. Sadly I seem to find parcel Pete a little cheaper now most of the time so between the two I choose the best price. Keep up the good work.”

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Posted 55 years ago

“I like using Interparcel, they have a number of the top carriers, I think I would like to have a larger variety though , On the whole they are cheaper than going to the carrier direct , so its worth using them , The thing that I find annoying is that I've been at my present address nearly 4 yrs now and the system they use still doesn't show me as being here so I have to put my address in every time I use them , That's annoying . I also wish they had a system where you could see your past orders and keep past customers as many are repeat orders”

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Posted 55 years ago

“Site relatively easy to use and speedy response with selection of available collection options to choose from”

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Posted 55 years ago

“I had a problem with a late pickup, but as stated above the problem was not Interparcel's but the courier's. Since Interparcel acts as a broker, they can't really be responsible for the failings of the courier, who are separate from and independent of Interparcel.”

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Posted 55 years ago

“The one annoying thing about interparcel is the drop down menu (ryan air style) where you have to select no thanks to paying for an advice SMS. Please get rid of this nonsense ASAP and make the ordering process more streamlined. And stop trying to skim extra cash of customers.”

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Posted 55 years ago

“well price was good and web page easy to use and paying ok trying to use paypal those too complicated instead of direct link was series of question that muddled me. but hey was collected by cheerful man yes cheerful wow and now on its way so all in all use again if get simple paypal link like ebay use”

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Posted 55 years ago

“Good service, good price.”

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Posted 11 years ago

“I got totally frustrated filling in TNT information but found your format really easy and logical to complete so you get my business”

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Posted 11 years ago

“The collection is reliable, and no parcel has been lost or damaged to date.”

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Posted 11 years ago

“Easy peasy. Got a great price. Less than a third of Royal Mail, FedEx and DPD. Booked, paid, printed the labels all in 4 minutes from my iPhone. The only let-down was a useless member of staff at the drop off point on a Sunday morning who could not accept the parcel through lack of knowledge. However, dropped it off the following day with no issues and all went smoothly from there.”

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Posted 11 years ago

“Great service spot on time for collection ,the one minus is you don't get a receipt for the parcel on collection from the courier.”

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Posted 11 years ago

“Asked them to collect a bike frame from Leeds & drop it off in Lancashire . couldn't have gone smoother & for a great price too ,”

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Posted 11 years ago

“Competitive prices, and very easy to choose and book the service you want.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,933 reviews