Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used many times great service normally , Except for the last time I booked through them one of the companies they have is the worst one out there , Hermes I knew before I booked it would go wrong but had no choice going to NI , the NI part was OK getting them to collect was the strain failed collection waited in all day 8am - 9pm their collection time , avoid Hermes at all costs”

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Posted 11 years ago

“I have always found the drivers who pick up and deliver reliable and friendly. On the odd occasion that something goes wrong customer services have been very efficient in helping sort things out. I definitely do recommend Interparcel to others.”

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Posted 11 years ago

“I have found the service excellent over the 6 years I have used it. Particularly when I select UPS as the courier. They have never let me down. 1 comment, because of the industry I am in I find I need to send long lengths of items about 2-2.5 mtrs and there does not seem to be any one who can do this economically. My suppliers can, but they have large contracts. It would not be difficult for some one to be able to deliver a parcel 2.5mtrs x 20cm x 20cm weighing about 7-8kilos for an economical amount. Otherwise very happy bunny!!!!”

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Posted 11 years ago

“Website quite easy to use except that if you make a mistake with the payment details everything appertaining has to be re-entered, which is irritating. We have stopped using Yodel and Hermes as they always try to collect from us after we have gone home i.e. 18.00hrs. or so they claim. The other courier companies do a good job.”

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Posted 11 years ago

“I tried to get a service that would allow us to drop of the parcel as we had in the past, but hey, what has happened to all the Hermes drop-off points?? Anyway, having tried to get a drop off arranged, it came down to cost, and flexibility/convenience, and Interparcel provided a cost that was acceptable, and the pick-up from home wasn't that bad (actually collected before lunch on the day!). Didn't spend too much, guy who picked up was friendly and efficient, so I expect the parcel to be with Dylon early next week, done deal!”

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Posted 11 years ago

“Easy to use website thanks”

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Posted 11 years ago

“If you want a straightforward and cost effective parcel service with collection then Interparcel is well worth considering. The only thing that would improve it would be an hourly time slot option.”

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Posted 11 years ago

“I have used several online courier sites and keep coming back to Interparcel. Their service is efficient, well priced and most importantly - reliable! I have had to make claims in the past due to damaged goods (which reflects on the carrier, not Interparcel) and Interparcel have always been helpful and done there best to help our situation. Things to improve? I'd like to see a 'shopping cart' type feature, gets quite annoying when sending multiple items and having to put payment details in each and every time. Good service which we keep coming back for”

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Posted 11 years ago

“There have been times when the courier has not turned up and this has caused problems for me. The company have a disclaimer on their website, they don't guarantee collection on the day you ask for it. However most of the time they are very reliable so I continue to use them.”

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Posted 11 years ago

“DOING THE COURIER BOOKING ON LINE IS QUICK AND EFFECTIVE. THERE ARE CLEAR INSTRUCTIONS ON WHAT TO DO AND AS I WORK ON RECEPTION, WITH A BUSY SWITCHBOARD SYSTEM, THIS IS VERY USEFUL. THE PICK UP TIMES ARE GOOD AND DELIVERY SEEMS FINE.”

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Posted 11 years ago

“Fantastic being able to just drop in a parcel to a local shop. Just like going to the post office - but cheaper!”

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Posted 11 years ago

“I have been using Interparcel for a few years now. Mostly, things run very well and I feel that they are good value for money and easy to use and book. They are also easily contactable by phone and the phone operators are polite, helpful and knowledgeable. There is usually not much of a wait before you are connected (usually less than 1 minute) In the time I have been using Interparcel, I have had two parcels damaged by couriers, both of which were re-imbursed by interparcel with a minimum of administration. Although when damage does occur, it is inconvenient, I must say that interparcel were fair and efficient. Just to put this into perspective, this is two out of hundreds of parcels I have sent. The only outstanding criticism, is that occasionally, some of the couriers don't turn up on the appointed day, but it is probably fair to say that this happens with all couriers occasionally, ( because of traffic problems, large workloads etc) Generally I am very pleased with Interparcel.”

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Posted 11 years ago

“The service from Interparcel was efficient, fast and good value for money.”

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Posted 11 years ago

“All in all very happy. The only thing i could suggest is that when a customer pays for 'next day' delivery and it does not arrive, the payment should be returned,,,no hiding behind shady 'T & C's" This makes the customer feel cheated. Drivers are always first class.”

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Posted 11 years ago

“They are online courier service broker, their website is well-made and concise, easy to compare price, pick the service & book/pay - you can also cancel bookings by contacting via their web form. Got reply reasonably soon and it was hustle free to cancel a booking. Although my 2nd booking had a technical problem and the label was not issued immediately. Contacted them again during weekend and they sorted it out by Monday morning. The only minus is that their Drop Off icon on the map was pointing the wrong location (500ft off the actual location). Recommend to check the Drop Off location by yourself via Google Map + StreetView.”

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Posted 11 years ago

“Great service with competitive prices - some couriers are better than others. Best is UPS and worst is DPD”

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Posted 11 years ago

“Excellent, but it's a pity they no longer include free insurence For that reason I use them less often now.”

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Posted 11 years ago

“although i await confirmation of delivery - being the weekend - so far so good.”

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Posted 10 years ago

“I booked two parcels to be collected and delivered by City link with interparcel recently, at a time slot between 12 and 6. When arrived back home from the doctors at 11 I found the driver had been and gone, typical! I was however really impressed by the helpfulness of the lady on the live chat facility on the website who quickly was able to rebook the collection for the following day.”

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Posted 55 years ago

“I find interparcel easy to use and with having 3 children at home I love the fact that parcels get collected from me. The only downside I find is if I have to do multiple parcels I think it would be easier to pay together once finished, instead I have to log into paypal for each item. Its not the end of the world but anything for an 'easier'? life!”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews