Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, just recently had a problem with collect for the Highlands.”

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Posted 55 years ago

“I am old school , ie a miserable old sod , I dislike having to rate various companies service, years ago a good service was the norm , give a good service and move on . In recent years it seems to be the way of families to constantly tell their kids " mummy loves you" etc, etc , it borders on sickening , any kid with half a brain knows what mum and dad thinks of them , I will now get off my soap box. I have just had a run in with the stars box , what next , I would have put in five stars had it not been for this wretched survey.”

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Posted 55 years ago

“top service. always. although their web site's a bit of a pig. but overall - great.”

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Posted 55 years ago

“The only bad experience from you, is the claiming side of thingsm, its too messy and long, and even when providing photo evidence, it still wasnt enough to get a refund on a small amount, its the only thing id improve”

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Posted 55 years ago

“Have full confidence in pick-up at times stated although some deliveries have gone askew”

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Posted 55 years ago

“this is an easy to use web site to use but if your postcode is not in there list its a total pain update guys im wanting sendmore parcel very soon i used your site when lived in suffolk mow moved to devon laurel farm herbs & edibles enjoyed useing this site and when in sufffolk having UPS on borad made life so easy gave 4 stars because the post codes need updating”

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Posted 55 years ago

“Although the service is excellent and reliable the online system could do with a tweek! We use your service almost weekly over the past 3 years, but are unable to store our information online I have to enter all the company and payment information every time I want to send parcels!!! Please help!!”

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Posted 11 years ago

“I have used Interparcel more than 15 times now, and the only 'gripe' I have with them is the over the odds cost for insurance. Competitors such as Parcel monkey offer the same delivery companies but the cost of parcel insurance with them is far less by comparison. all in all though they have always collected and sent items on time.”

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Posted 11 years ago

“Excellent service from start to finish. the initial responses on the phone were quick and organised. The instructions were first class and the parcel tracking facility simple and efficient. The pick up was on time and delivery was next day - again on time. Very impressed with this outfit and will use them again in the future.”

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Posted 11 years ago

“We use Interparcel all the time, occassionally we will have a blip but on the whole no problems. Price is ideal and can get the collection/delivery when I need it.”

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Posted 11 years ago

“Although the website stated that our local One Stop was an agent, it turned out that they were not. Had to use a store a bit further down the road.”

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Posted 11 years ago

“i always use the "Interparcel" web site to place an order to ship my sales. I know i can trust the driver to pick up the item the same day. Simple printing of the label to be fixed to the package. Very satisfied with the system.”

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Posted 11 years ago

“Excellent service . Courier turned up on time to collect parcel, which was delivered within 24 hours and tracking service was simple and accurate to follow. I choose Parcel Force and would definitely use them again.”

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Posted 11 years ago

“Very simple and easy to use website, very reasonable rates with the option of sms message when your parcel has been delivered. Would be so much better if you could book in more than one parcel at a time”

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Posted 11 years ago

“Usually great service with no problems so far but very expensive insurance cover which you would think should be included as the parcel is their responsibility once collected..”

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Posted 11 years ago

“In the limited time I have been using Interparcel I have been delighted with their service. Queries have been dealt with promptly and easily by operators that do seem to care, unlike some of their competitors. Unfortunately, their good service can easily be destroyed by poor couriers but Interparcel are my choice of agent at this time”

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Posted 11 years ago

“Very pleased. I usually use hermes but my item was over tgere weight limit so opted for city link. Very reasonable prices for heavy products & next day service. Driver on collection was very polite, tracked my item easy online just by clicking my track number and it automatically looks for it on there website. I didnt need to print any labels & the item arrived early the next day. Happy!”

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Posted 11 years ago

“the web site is easy to follow and makes it a simple matter to choose a courier.”

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Posted 11 years ago

“Easy to use and they always deal with any problems very quickly in the online chat.”

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Posted 11 years ago

“The parcel was collected and delivered on time. I just didn't receive the text message I paid for.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,933 reviews