Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a very long while to get into your website as my email address and password were refused continuously. I eventually managed to circumvent this annoying and time consuming problem with the result that I then was able organise the successful collection of my parcel. It still is a mystery why my personal information was refused, i.e. 'not valid', in fact I nearly gave up and went to [External link].”

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Posted 11 years ago

“My usual courier and the post office refused to take a light but long item. Others charged more than the item was worth. I easily found several options for a fraction of the price and same day collection. Worked perfectly. Will be using again.”

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Posted 11 years ago

“reliable. helpful. good price. what moer could you ask for.”

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Posted 11 years ago

“Please add a collection notes and delivery notes or description please”

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Posted 11 years ago

“A number of times frantically calling inter parcel costing me over a no show"he is on his way" does not help twice had to drive60 mile round trip to ensure parcel collection... Honest answers please !”

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Posted 11 years ago

“An excellent service, well worth it as the service is so easy to use.”

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Posted 11 years ago

“Have used interparcel on several times with no issues on my side or the people delivered to.prices are very good.half of what I would payat the post office.only drawback is the time slots would be better if you could choose am orpm.thanks john.”

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Posted 11 years ago

“Interparcel usually come up with great value shipping on mid to large size parcels. Be careful on smaller packages as even the usually ridiculous Royal Mail can work out cheaper - but where Interparcel save, the savings can be huge. ?70 cheaper to book a next day TNT shipment via Interparcel than direct with TNT on a recent package. Interparcel really do make doing business with other EC countries pretty simple and more important, profitable.”

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Posted 11 years ago

“Courier called at 9am to let us know he was here - I was expecting him between 12 and 3 so was rather surprised. He very quickly apologised and we found a time which would work. I was rather impressed with his quick thinking.”

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Posted 11 years ago

“Was pleasantly surprised how easy and simple it was to use. No queuing at the post office. Great service and good value.”

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Posted 11 years ago

“Good company. We have been using them for many years. Easy to navigate website and documents easily saved and printed. Would not hesitate to recommend.”

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Posted 11 years ago

“The process worked well up to the printing of the shipping Label and delivery address labels. Got round it as not an unusual problem with net purchases so have coped before. Otherwise this is a service I have used before and found good and reliable.”

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Posted 11 years ago

“Tried this as recommended on money saving site. Just used their own InterParcel Standard which was collected same day by UPS and delivered less than 24 hours later.. All tracked. Ideal. Recommended as not only more convenient but a lot cheaper than other services.”

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Posted 11 years ago

“Easy to use and good range of choice with couriers”

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Posted 11 years ago

“Very easy to set up collection, hope that the delivery is as good”

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Posted 11 years ago

“Our business has been using interparcel for several years now and we have always found the service reliable and most importantly when something goes wrong there is always a real person on the end of the phone to help”

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Posted 11 years ago

“Quick pick up, excellent communication and hopefully delivered safe and sound. Thanks”

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Posted 11 years ago

“Pity they do not inform when item not collected as sender is not aware as in my instance as we are not positiond at collection point..we only find out when customer calls to request update on dilivery..but do get collections right most of the time..but when no collection is made it is a problem that is not acceptable. .unfortunately we pay up front and have no redress......perhaps you should remember people vote with their feet......???????”

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Posted 11 years ago

“First class service and fantastic value for money.”

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Posted 11 years ago

“Would have been five stars but for some reason the tracking service wasn't updated after the parcel had arrived at the receiving airport. As a result we didn't know the parcel had been delivered although it had been. This is the only time the system didn't quite work for us. We've been using Interparcel for several years for deliveries to Canada and Germany and will continue to do so.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews