Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted you on your 0333 number this morning and would like to express my appreciation of Katy Hall that answered my call. She was very polite, articulate and helpful and explained what had happened to my parcel (Which was an address mistake by the Sender) Katy Hall is a credit to your company. Please would you let the relevant manager know. Thank you M Burns”

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Posted 9 years ago

“Customer services had emailed us confirming the parcel had been delivered, Rachael Smith from Interparcel was very helpful”

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Posted 9 years ago

“I had difficulties booking online, so called by phone in the end and have been helped immensely by Nicole Rowland who has sorted everything out for me and demonstrated great patience with me.”

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Posted 9 years ago

“Very quick to respond to question triple aaaaaa”

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Posted 9 years ago

“I have used Interparcel many many times and they have been faultless every time. The Interparcel branded service which uses UPS is great value for money. I recently had to use their customer services in regards to a PayPal query, and found it impressively quick. The advisor (Stacey McKay) was fantastic and resolved my issue much easier than I could have hoped for. Top service, thanks Interparcel!”

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Posted 9 years ago

“All I want from a courier is to get my packages to my destination on time and intact, just as I have sent them. Over the christmas period I had one parcel badly damaged, the other got "lost" (as in STOLEN) which cost me a lot of money, a lot of stress, disgruntled buyers and all I got from the online agent in return was worthless platitudes coupled with slow responses. I strongly object to paying an additional "insurance premium" for loss or damage, as in whose hands is the parcel in when it gets lost or damaged?? So far, Interparcel has been a refreshing change. Firstly, they use reputable quality couriers, not the cheap cowboys who couldn't care less whether packages get there whole or at all. Secondly, a collection was not made due to missing documents and I emailed Interparcel to ask for another collection ASAP to get the package on it's way without delay. Next working morning I got an email from Charlie Stocker in Customer Services informing me the colection would be made that day. Polite, courteous and efficient, just the way it should be. I won't be using the "cheap" couriers again and my first choice will always be Interparcel from now on.”

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Posted 9 years ago

“Booking a service online is simple and the prices are very competitive - excellent value overall. Yesterday (1/2/16) I received a courtesy e-mail from Rachael Smith confirming that a parcel I sent had been delivered. This was unexpected and a pleasant surprise as none of your competitors offer this level of service. It is the little touches like this that keep me coming back to your company and also the fact that you use decent courier services too. I would have no hesitation in recommending Interparcel to my family, friends and colleagues.”

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Posted 9 years ago

“Have used Interparcel a lot now, for years. UPS and Parcel Force and TNT. all with no problems. Great Customer Support from Becky Blythe. Will continue to use them. andrew”

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Posted 9 years ago

“Great customer service, Charlie (Stocker) let me know that my parcel was going to be delivered today. Would definitely recommend!”

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Posted 9 years ago

“Rachael gave me a rapid response and assisted me with the information and help I needed.”

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Posted 9 years ago

“I booked in 1 item twice due to the recipient messing me about due to ( might not be at home ) signed for delivery. in the end i sent bt Royal Mail signed for & if he isnt at home thats his problem. I contacted Interparcel twice to get the 2 bookings cancelled. On both occasions i had brilliant service from Stacey McKay & Louise Evison. Fast cancellation of the orders & refunded monies. These ladies are a credit to your company Roger Winter”

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Posted 9 years ago

“Sabrina handled my query about my consignment quickly and efficiently. She could not have been more helpful.”

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Posted 9 years ago

“My on-line query was dealt with very quickly, courteously and efficiently by Annelese. Excellent customer service.”

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Posted 9 years ago

“I have a small business that uses Interparcel on a semi regular basis..... and have always found them to be competitive and a very professional operation. I have never had reason to contact them before today, as everything sent via them was always delivered on time, but I had a query on a delivery, flagged by the recipient. I called the helpline number, spoke to a very helpful and professional lady , Nicole Rowland who resolved my query politely and promptly. In an age where it is almost impossible to speak to a 'real' person this experience has been a welcoming and refreshing change. Thank you”

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Posted 9 years ago

“Stacey McKay very helpful and successful in ensuring a parcel I had mis-addressed arrived at the correct destination. Thank you. Fiona”

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Posted 9 years ago

“Very swift service with no hidden costs. Rachel Smith also took the trouble to email me to confirm delivery and signature. Will use interparcel for the return postage”

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Posted 9 years ago

“With One exception a couple of weeks ago, when the pick up guy twice went to No 11 instead of No.111, I have always had excellent service from Interparcel, yesterday at about 6.00pm I asked for a fairly complicated quote and the quote was supplied by Nicole Rowland by the time I checked my email at around 9.30 this morning”

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Posted 9 years ago

“As a regular user of Interparcel we can highly recommend them, the staff are always very helpful and efficient and a special thank you to Stacey for her assistance with a recent change of collection/delivery details.”

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Posted 9 years ago

“Amazing service 5++++++++++++++ Treatment FROM Rachael Smith”

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Posted 9 years ago

“The service provided by both the company and especially by Charlie Stocker was very professional. I was impressed by the updates regarding my dispatched item. Charlie Stocker went above and beyond. Thank you and keep it up Good day and God bless Naeem Mirza”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews