Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking system is brilliant, so quick and simple. The only problem I have is the online help is a bit useless sometimes.”

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Posted 11 years ago

“Easey to use internet booking service, available to book your consignment out of normal office hours. Worthwhile savings over direct carrier acconts for the lower volume user.”

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Posted 11 years ago

“I use Interparcel , because I dont have time to wait in Post Office queues. They offer a good choice of couriers & price options and collect from my premesis. I mainly take the UPS or Hermes options depending on how fast the delivery needs to be. Both couriers have so far been very reliable. I would use Interparcel 100% but they dont have a competitive pricing structure for heavier or larger parcels ,so I have to use Parcelforce ,who are not very reliable. Interparcel also accept Pay Pal which is a great way to pay.”

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Posted 11 years ago

“Great web-site, easy to use, lots of choices of how to send your items. Tends to be a bit on the expensive size, but ideal if you have expensive, fragile items that you need to track.”

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Posted 11 years ago

“Interparcel take all the hassle out of running a small business from home by comparing rates for you and getting results that are far better than so called contract rates from the big players. Their software remembers addresses, you get live tracking and should you need to speak to someone the phone staff actually get things done. I couldn't recommend them more highly and have actually already done so to a number of colleagues.”

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Posted 11 years ago

“Consistently excellent and competitively priced”

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Posted 11 years ago

“I have tried other parcel companies (to my chagrin) and have been left feeling frustrated with their attitude. Interparcel have ALWAYS been very helpful, reliable and excellent value.”

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Posted 11 years ago

“I sent my parcel via Interparcel because their site is so simple to use. They have a great range of different carriers, prices and delivery options. I decided to have my parcel collected from the house as it suited me to do it that way. The man arrived to collect it within one hour. I was surprised and very pleased at the speed of collection as it meant that I could get on with my day in the knowledge that my parcel was on it's way. It was tracked throughout it's journey and arrived well within the time specified on the Interparcel website. All in all a very smooth operation.”

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Posted 11 years ago

“Clear and easy to follow step by step info. Highly recommended. 5*****”

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Posted 11 years ago

“I use interparcel for our parcels up to 40kg, no hassle to arrange time of collection, we have used them for the last three years without any problems, no minimum parcels per month or contract, price is good as well, try them!!!”

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Posted 11 years ago

“Good service, it was collected quickly and all docs were provided to make it really easy. The only issue I had was that the rather extensive list of restricted items was made available during the actual order placement (after quotation stage) and had confirmed to my client on delivery times/prices. It didn't matter on this occasion, but other items I might sell in future I won't be able to send through Interparcel for this reason.”

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Posted 11 years ago

“I have always had good service form Interparcel. The web site is easy to use and the couriers are always reliable.”

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Posted 11 years ago

“We have used this company for over 5 years now and have had a fantastic service. Although it does have a varied price for different courier services we have always paid that little bit more and sent our parcels with UPS. The reason for this is due to the fact they always arrive on time and without complications.”

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Posted 11 years ago

“This is definitely the one stop parcel collection service...choices to suit every service level and cost...Go for it!”

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Posted 11 years ago

“Makes organising a collection painless - especially if repeating the process. Would recommend and have done so.”

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Posted 11 years ago

“Had accounts with main line firms. Their monthly invoicing is confusing to say the least. Interparcel quote and invoice for each transaction so you always understand exactly what the charges are. Only warning is that when it goes wrong (twice in 3 years) you are very much in the hands of the main company. City Link refused to acknowledge the shipment via Interparcel with their numbers! This is not Interparcel's fault but customers need to be aware.”

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Posted 11 years ago

“Placed order on Thursday,it was collected on Friday in Horsham Sussex & delivered to North Devon on Saturday morning,amazing service would use again”

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Posted 11 years ago

“This is a courier service which gives you best price and a choice of couriers to suit your delivery requirements. The web site is a doddle to use and if you have a problem the phone support is excellant and friendly.”

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Posted 11 years ago

“If your looking to use UPS My Hermes etc , dont go direct use Interparcel and save money !”

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Posted 11 years ago

“they always collect on time the drivers are very nice and friendly cannot get a better service for your money”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews