Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since I have started using Interparcel I have noticed the difference in my cost for sending parcels. They always have a great price option and I hardly ever use the post office now.”

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Posted 11 years ago

“Excellent service...”

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Posted 11 years ago

“I rate companies by the way they deal with resolving problems. In the past, Interparcel has been very helpful and good at communication when there have been a couple of problems with the actual couriers. I would recommend this company.”

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Posted 11 years ago

“Do not ask me again as I do not like to take part in mind numbing surveys about how good or bad a company is.”

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Posted 11 years ago

“the best courier l have used ,never had a breakage reported yet and never lost an item, so in all am quite satisfied with their service and will use them in future”

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Posted 11 years ago

“Love it - simple to use online booking which sets out all the options and costs. Love the options to either drop at a local shop or have it picked up and the tracking works well too. I'd recommend.”

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Posted 11 years ago

“Excellent service, very easy to use.”

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Posted 11 years ago

“Generally pretty happy with the parcel delivery side, nothing has gone mising in over 1000 deliveries and almost all were delivered on time. Not so good is the order confirmation, would be much better if they included the tracking number in the e-mail so I could forward it to my client. I have to enter it manually from the label which is time consuming and can cause errors. Also poor is their storage of documents, seem to be no longer available after a few weeks.”

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Posted 11 years ago

“Great service, great prices, very convenient.”

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Posted 11 years ago

“I like the fact I can take parcel to local shop, so I can do it when it's convenient for me.”

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Posted 11 years ago

“Good: Very handy to have several courier options presented in a clear and easy to understand manner. The booking system is simple and they send all labels for you to print so you don't have to type addresses etc. Bad: Although they say next day delivery 'guaranteed' they never honour the guarantee. I use Interparcel regularly and on a few occasions have had parcels take over a week to be delivered when I have paid for next day delivery. When trying to claim a refund they always have an excuse and I have never been successful in getting a refund.”

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Posted 11 years ago

“Service has been excellent my only gripes are the fact that the cut off for booking is a bit muddled, for example the cut off for uk bookings is 12pm for overseas its 3.30pm, however the driver is in my area about 2pm so if I book after this it won't get collected until the day after, and this isn't great for my business, I found this out when using the drop off to store service too, that although I had met the deadline given, it wasn't collected till the next day so my delivery was delayed by a day. It would be better if this information could be clearer as I send about 5+ parcels out a week. In all other respects it's been great, value for money and efficient and I hope it continues to be so.”

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Posted 11 years ago

“First class service, never any problems. I have cancelled a booking with in minutes and refunded immediately. I any issues do arise with a delivery they call and keep you informed.”

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Posted 11 years ago

“Very few issues, other than the occasional no show when collecting. This does tend to be dependent on the courier you select. I prefer using the Interparcel own courier, which is UPS and they are very reliable.”

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Posted 11 years ago

“I find Interparcel a very reliable agent; I had a claim dealt with in a very professional and prompt manner which bolstered my , already, confidence in this company.”

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Posted 11 years ago

“Highly recommended... I have sent probably over 100 hundred parcels now and only 2 small hiccups! Perfect :)”

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Posted 11 years ago

“Generally very good service, occasionally slow response from customer service.”

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Posted 11 years ago

“Good service, have recommended it to other companies”

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Posted 11 years ago

“I have used Interparcel over 50 times and have never had a problem. They usually offer a better price than you can get yourself from the carriers, sometimes much less and their computer system works a treat and is so simple to use. All good stuff.”

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Posted 11 years ago

“Everything was great. The item was collected with no problems and delivered the next day.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews