Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to place the order and excellent value for money!”

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Posted 6 years ago

“Nothing wrong! Thanks.”

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Posted 6 years ago

“Having many years experience of dealing directly with couriers and using 'agency' courier services, I have to say that the quality of service that I have had from Interparcel is second to none. The range of courier options means there is always plenty of choice, especially internationally and I would recommend them to anyone.”

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Posted 6 years ago

“Good fast delivery”

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Posted 6 years ago

“Very good service provided by Amy B this morning; polite, direct and gave me all the information I needed in order to make an informed decision regarding the parcel service to be used. Highly recommended.”

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Posted 6 years ago

“Very easy website to use and a complete plethora of options to use to send parcels. Pricing often st rates below that of going direct to couriers.”

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Posted 6 years ago

“Spot on!”

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Posted 6 years ago

“Absolutely brilliant was given wrong return address by Selller inter parcels customer service was really helpful and friendly thank you inter parcel”

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Posted 6 years ago

“The website is easy to navigate, and no problems experienced.”

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Posted 6 years ago

“Everything went very smoothly and met all expectations.””

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Posted 6 years ago

“very clear and easy to use service, delivery and pickup times become less vague with more money”

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Posted 6 years ago

“Amyb was quick and very helpful in getting my quote, very professionally done”

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Posted 6 years ago

“Excellent service from Ruth today. Slight problem with our labels, fixed in seconds! Thank you”

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Posted 6 years ago

“Always use Interparcel, never had any problems”

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Posted 6 years ago

“Used this company to collect a parcel from a friend. I had no issues with ordering or the delivery, the item was picked up when it was meant to be and arrived when it was supposed to.”

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Posted 6 years ago

“Arrived on time”

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Posted 6 years ago

“Best value i could find anywhere and delivered exactly as stated.”

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Posted 6 years ago

“Very pleased with the efficiency that my deliveries are handled. Top marks.”

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Posted 6 years ago

“After a dismal experience with another delivery agency with the word Parcel in the name, Interparcel were like a breath of fresh air. Easy to use website and top customer service that actually picked up the phone and were never "experiencing higher than usual amounts of calls" - which means that they have enough staff for the job. Good on you. The control panel did not always show the true status of a parcel, but I am not sure if that was a case of imperfect integration between their server and the actual courier company. Collect+ never showed the status for instance and even with UPS I often had to call to see if it had actually been delivered or not.”

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Posted 6 years ago

“I've been using Interparcel for over 10 years and have always had good service and good prices. I found it helpful to review the different courier services independently beforehand and have chosen DPD as the best value and best service overall. UPS would be my 2nd choice. I would not use Hermes or DX.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,923 reviews