Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Good prices and prompt deliveries...perfect”

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Posted 11 years ago

“We have used UPS for over 5 years and very pleased with the service and how the parcels are put on the vans. Tracking is brilliant and if there is a problem it is sorted out very quickly - only 2 in the 5 years.”

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Posted 11 years ago

“I have been using Interparcel for over a year now and have always found them to be easy to use and the few times that problems have arisen the query has been dealt with swiftly.”

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Posted 11 years ago

“Last year I took over the responsibility for our Company courier despatch - so glad I did - saved loads of money and got me so many brownie points that I got a payrise. Totally reliable service, we are absolutely delighted.”

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Posted 11 years ago

“Dependable, efficient, helpful, excellent value - Interparcel is always my 1st choice.”

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Posted 11 years ago

“For larger parcels we always use Interparcel, they are always so much cheaper than Royal Mail with the added extra that the courier collects from you. We always use the same service and the UPS driver who collects from us has become a bit of a pal, friendly guy who puts the customer first... now thats service!”

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Posted 11 years ago

“Interparcel are a great company which i use a lot even when i get calls from courier companies they cannot match these prices. Unfortunately it is very hard to get an account with Interparcel as you have to do a ridicules amount of parcels before you qualify, if you need a company with an account i would look towards OBA and the post office like we are doing if your parcels are small.”

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Posted 11 years ago

“Excellent custimer service both efficient and economical.”

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Posted 11 years ago

“Use Interparcel 100s of times 99% of the time everything is great - on a few occassions things have gone wrong - their contracated courier delivering to wrong person, parcel stuck in transit somewhere - not interpacels fault but they are not much help at sorting out any problems.”

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Posted 11 years ago

“Can't rate it highly enough. TNT UK Express particularly.”

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Posted 11 years ago

“I find this online booking and comparison very easy to navigate and use, have used 4 times already and drivers always collect in the allocated time and tracking is easy.”

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Posted 11 years ago

“the're good!”

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Posted 11 years ago

“I use Interparcel to send my parcels now. Not having to make a journey over to the post office and wait in a queue, is a bonus. If the recipient of the parcel has special requirements, I send an email to Interparcel and they pass it on to the driver. Replies are quickly received. All in all I think prices are fair, and I always go for the delivery with a signature. That gives security to receiver and sender. Many thanks.”

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Posted 11 years ago

“Good value, reliable service, no nonsense.”

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Posted 11 years ago

“The service received is poretty good, when you consider that its being "ordered" on the web. The prices are fixed on your measurements and is more often than not cheaper than goin direct I would recomend this to businesses that are using small distribution quantities”

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Posted 11 years ago

“VERY PLEASED WITH THE SERVICE WE HAVE DEALT WITH OVER THE PAST FEW YEARS. ABOVE ALL EVEN FOR NON COMPUTER PEOPLE USING SYSTEM VERY USER FRIENDLY.”

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Posted 11 years ago

“Easy to use website, best prices. Problems sorted swiftly and professionally.”

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Posted 11 years ago

“Excellent Service / Good customer Service / Easy to use website”

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Posted 11 years ago

“The booking process takes a couple of minutes - you know how much each delivery option will cost, and when your parcel is likely to be there, and all documents are readily printed. The tracking information is also easy to use, and is updated as quickly as Interparcel get information from couriers. If there are any problems, the customer service at Interparcel is very helpful, although sometimes the couriers can slow down a resolution (but this would be the same if you booked with them directly). The emailed invoices are clear and easy to search as the order number is the name of the file. It is also clear where the delivery is from and too, how much it is, and what proportion is VAT. Thoroughly recommend - A small business customer”

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Posted 11 years ago

“Your courier collectors in our area is first rate and a credit to your company.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews