Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been useing this company for the past 2 years, i have not had 1 problem, took a parcel to the post office, the other day,and they wanted ?15 1st class, came back home booked a courier on here, and it cost ?9.78 will use these all the time. royal mail is getting to much now. keep up the good work. thank you.”

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Posted 56 years ago

“I have had a couple of failed deliveries and damaged items, but overall a good service. The UPS and City Link services are particularly good.”

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Posted 56 years ago

“Good service easy to book and sensible cost.”

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Posted 56 years ago

“Fast,efficient they do what it says in the advert, reasonable costs, reliable on time no worries”

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Posted 56 years ago

“Frankly speaking, there is nothing to complain about. Every single time I use Interparcel, it delivers. Couriers are always on time for collection or delivery, never misses, and the website is very easy to use. Keep up the good job :)”

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Posted 56 years ago

“They offered the best price, and the parcel was collected at the specified time, and also arrived when expected. However, the tracking didn't work, and I had to enquire of progress from a human.”

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Posted 56 years ago

“Service good to date apart from one instance when no collection was made, and no contact to explain. As the window for collection is basically all day ( 7am to 9pm) this was extremely inconvenient. This is 1 area which could be improved by giving a smaller window ie am or pm for more convenience.”

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Posted 56 years ago

“what good service so easy to use and easy to follow instructions,customer service were very helpful when i put the wrong post code in thank you regards maureen”

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Posted 56 years ago

“I cannot fault this organisation and the drivers are very polite and helpful.”

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Posted 56 years ago

“They picked up on the right day. The parcel arrived at 9 am the next day and I was sent a confirmation text as requested. I would use again.”

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Posted 56 years ago

“No complaints whatsoever. I am a one man band potter and send may work within UK, to Europe and the States. I always use Interparcel and have not had any problems. Charlotte”

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Posted 56 years ago

“I use Interparcel a lot and 95% of the time I don't have a problem. Whenever a problem occurs it always seems to be on a Sunday or Weekend when there is no way to contact anyone, surely an operation as big as this would have 24 hour coverage or an alternative way to access your booking. For example, I have just booked a collection, Paypal payment has gone through....but Interparcel site has crashed before any documents have been generated. This has probably happened to me 3 or 4 times in the last year. My other observation is that the instruction email issued is exactly the same regardless of which courier firm you are using and where you are sending your parcel. For example, some Parcelforce services dont require you to print a shipping label...not mentioned in any of the info from Interparcel, just a lack of shipping label, leading you to think there's a problem with the site again.”

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Posted 56 years ago

“It's easy, enter your postcode, the delivery postcode, weight the parcel, measure length, width and height of parcel, get quotes. Quotes are for next day delivery or 2 day delivery, express. You get the cost of delivery minus vat, but that is easy to add on. You can have delivery with or without signature and you can track it. Also in many cases cheaper than Royal Mail. 10 -15 minutes and the process is complete, print all your paperwork out on your printer and away you go. All that you have to do then is pack up your parcel, attach the Shipping note and wait for delivery, which you have already arranged between the hours convenient to you, on the day convenient to you, and you know when the parcel will be delivered. Like I said Easy!”

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Posted 56 years ago

“Hi, Never sent a parcel this way before but I am sure I wouldn't hesitate in using this company. It was all so straight forward ,even for an old OAP ??? Thankyou”

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Posted 56 years ago

“I have used Interlink service a lot in the past 2 years and found them to be excellent . The service on line is very good, very simple and easy to use. I have on a small number of occasions had to call customer services to change details and also "Excellent service" BUT !! My only complaint, I once had to increase my carriage insurance to ?250 and had to make a claim, all good experience again, BUT they stated it could take upto 28 days for payment to be received ! Well it took 29 days, amazing since a parcel and be collected and delivered no problem in 24 hours yet claims are very slow. Other than this one instance I still believe they offer the best service and value Thank you”

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Posted 56 years ago

“done a proper job for me.no hassle at all.proper firm.”

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Posted 56 years ago

“Thankyou a very good service”

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Posted 56 years ago

“Hermes are brilliant, very quick pick up and delivery”

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Posted 56 years ago

“Consistently competitive, with a choice of service levels.”

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Posted 56 years ago

“Fantastic service!”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,936 reviews