Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , They even accept your parcels on a Sunday .”

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Posted 11 years ago

“Chat to a customer service advisor, telephone helpline all are very good”

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Posted 11 years ago

“Never had any problems always use UPS a little more expensive but reliable. i.e . Deliver to U.S.A in 4 days !!!! can`t get better.”

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Posted 11 years ago

“I have been using Interparcel for quite a few years. Excellent service provided. Simple and straightforward to use. Any hassle has really only ever been down to a Courier company letting Interparcel down and that has only happened twice as I recall when UPS have at the last minute stated that they are unable to collect. On those occasions, refunds have been promptly processed and received ... not 30 days later like some companies! Overall I have absolutely no complaints ... so far.”

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Posted 11 years ago

“I have been using interparcel for 2 years now, I have never had any problems with damage or late delivery for my Ebay items. Varied price structure to fit the service required by customer. Easy booking system. Great value for money, especially if compared to Royal Mail or Parcelforce.”

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Posted 11 years ago

“no hassle straight forward and to the point!”

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Posted 11 years ago

“Drop off easy, text to say parcel has arrived, good price. What more do yo need?”

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Posted 11 years ago

“A very simple online experience that takes the hard work out of sending parcels. Just one irritant is that I wishes to pay by Paypal directly from my Paypal account but discovered that I had to have a Paypal credit/debit card. Net result ..... I had to start again from the beginning with entering all details.. ..... shame!”

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Posted 11 years ago

“Thanks my friend interparcel you never let me down,”

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Posted 11 years ago

“Having used Interparcel for my National and International parcel deliveries I can say that I have found them to be easy to use and very reliable. They offer access to the full range of Courier companies and make the task of choosing the right courier for the job in hand.”

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Posted 11 years ago

“I had a few problems before due to courier failed to collect, or lost items by couriers, however, when I contact interparcel, through email or chat, they help straight away, by rearranging or cancelling and refund. Or helping with claim process straight away in case of lost or damaged items. The only thing is that sometimes parcels are delivered through courier like city link, but tracking result not updated on interparcel site. Which makes me contact them to check where is the parcel.. As a seller I have no idea where the item is unless full tracking result appeared. I think it will be better to give tracking numbers of courier as city link or parcelforce as well as tracking number of interparcel. However. I'm pleased with the service of interparcel, would recommend it to a friend to use that service.”

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Posted 11 years ago

“I've used this company for several years for many items for collection and delivery, and I have been pleased with their good choice, reliability, and price. The occasional hitch has been dealt with a prompt refund. The only gripe would be their customer service tel number is sometimes 1/2 an hour of waiting to get through to someone. This is only a rare occurance in my experience.”

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Posted 11 years ago

“you can use and trust this service”

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Posted 11 years ago

“Very good service. Use regular and never had a problem”

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Posted 11 years ago

“The collection of my parcels was o.k. within the time booked but sadly delivery did not go well, with the parcels finally arriving four days late.”

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Posted 11 years ago

“AVOID at all costs. Cost of service of no interest to me but having a trustworthy partner when booking a carrier to send items for a client is paramount. When a carrier fails to show yet again and after 1.16 minutes on a live chat with customer service I come away in tears, exhausted, beaten down into submission ... there is little point to a chat service who do not answer a query point by point, ignore the query and instead just quote something else which is irrelevant to the query at you. They demand you look at T&C, and when you do and ask more queries they get upset with you. fact is I booked a parcel collection for today at cost of ?118. Stayed up all night to complete order for client. Recd call to ask if parcel ready. I had booked for 4 - 6.30pm slot. This was 10am.. I said parcel still not ready would he still be coming at booked slot.. he said yes ... that was definitely a yes.. not NO. At 6pm I went online to ask live chat if courier still coming as still had no sleep for 24 hours. Was told don't contact them until after deadline has passed ie 6.30 6.34 I go back on live chat and ask where is he> Am told he will not be coming.. not a guaranteed collection service .. should have booked premium interparcel even though this is not available for this USA zip code delivery address. They will rebook for tomorrow so stay in all day . I explain I have to go to appointment at 11am that was why I needed collected today. No acknowledgement of this whatsoever.. instead just asked .. anything else! really ??? they eventually came next day at 4pm ! no apologies nothng ! Very unhappy, as the parcel was estimated to be delivered 12th”

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Posted 11 years ago

“great service, collected on time and delivered safely”

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Posted 11 years ago

“Good Service. Collected and delivered without fail”

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Posted 11 years ago

“I am writing this after having phoned and chased Interparcel all morning (8th May - 14:08). My parcel was collected yesterday at 10:18am for a pre 9am delivery this morning. They managed to get hold of City Link (this is now after midday) and have been told that it hasn't even left the depot! Now, they can either get it to its destination tomorrow or return it with a full refund. Needless to say, the training event would have finished which is what the parcel was intended for. I have now asked for the parcel to be returned to me directly, so that I can post all the delegates their training material individually. It gets better. City Link have now said that they are having a problems with their tracking tickets and so don't know which depot its at or if it has actually gone out for delivery?! So effectively, no - one knows where my parcel is and is lost. I have tried to follow it up again and they can't phone City Link back apparently to chase up how far they've gotten, they have to wait for City Link to contact them. This whole situation is very unprofessional and unimpressive.”

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Posted 11 years ago

“instructions essy to follow.fair pricing,good timing and handy sms to confirm delivery”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews