Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 407 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave me a false lockout called they were supposed to clear didn’t, got locked out and my car hasn’t been the same since. It’s in lockout mode whenever it feels like it and they will try and tell you it’s the car but nothing was wrong with my car until they put it in and customer service is the worse. This whole thing is a racket🤷🏿‍♂️”

Helpful Report

Posted 4 months ago

“They are the worse ever! My husband had his interlock for the whole time he was required and they’re acting stupid saying DOL won’t accept the compliance certicate but DOL says they’re just giving us the run around, seriously DO NOT US THIS COMPANY, they suck 💯 and I’ve said it to them many times”

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Posted 4 months ago

“Keep charging me for a lock out 75$. Worse company to have interlock through”

Helpful Report

Posted 4 months ago

“Customer service is lousy. Called for a switch got authorization service center got work order, I received work order via email in vehicle and all set. Trying to register the review keeps saying they haven’t received info from intoxalock. Call intoxalock to see what the problem is and they say never got approval. HOW DID REPAIR SHOP ABLE TO INSTALL???!!! THEY CERTAINLY CHARGED AND OVER CHARGED. AND KEEP CHARGING NOW CALIBRATION IS DUE”

Helpful Report

Posted 4 months ago

“This company lies. They tell you one thing on the phone and report something different to the state so that the state makes you keep it in longer. They just want to hold you hostage and steal your money. Do not use this company. There are other options!!”

Helpful Report

Posted 4 months ago

“Car brooke down, need to get serviced, Intoxalock dealer said could not unhook without po from them. Could not get a live person on the phone for days. My car is tied up. Going to cancel their service.”

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Posted 4 months ago

“This machine messed up my alternator”

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Posted 4 months ago

“Horrible customer service, the device is huge and archaic. I feel incredibly unsafe every time I have to drive my car with this device in. It has almost caused so many accidents bc of how difficult it is to use and accept your sample. DO NOT USE THIS COMPANY!!!!!!!!! And you will be on hold for over an hour every time you have to call in for help with anything. Worst company ever.”

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Posted 4 months ago

“Nobody cares. Tech support hung up on the service. Customer service hung up on me. Horrible. Do not get intoxalock”

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Posted 4 months ago

“HORRIBLE HORRIBLE HORRIBLE!!!! They lie and charge you extra and then hang up when you ask them to explain the extra charges … However, if you love sitting on hold for an hour before connecting to a customer service agent in India only to get the run around and never be helped…. This is definitely the company to go with!!!”

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Posted 4 months ago

“Hands down the worse device and company u can have. They never answer the phone, sat on hold for 40 min before just hanging up.been charged over 500 in 3 weeks about. The device is always acting up and got stuck with a restart fee for sum that had nothing to do with me. Go to a different place. Heard lifesaver was a great place to work with.”

Intoxalock 1 star review on 4th December 2024

Helpful Report

Posted 4 months ago

“I do not recommend this company, I was eligible to get the device remove in September, had no violations up to this point, after asking for 180 day compliance letter, I was magically violated for a missed retest. This morning after asking for a compliance letter a week ago, I was violated again for temperature variation. These people are a money grab. If the equipment they install can't handle weather changes they shouldn't be marketing it. Looking for other people who have similar, probable disputes at this time for a class action lawsuit.”

Helpful Report

Posted 4 months ago

“Please DO NOT choose this company. I’ve replaced 4 batteries already. They’ve said it’s whoever installed it did it wrong but I’ve had it gone over by someone very trusted. You will get no help from them in any form. Terrible company.”

Helpful Report

Posted 5 months ago

“I recently wrote a review regarding the difficulties I experienced in removing my device. I have had prior difficulties contacting Intoxalock via phone which resulted in my removing the device without a work order. Long story short, I looked over the breakdown of what I owed after I had become a bit upset talking with the lady in Customer Service and realized I was wrong. I assumed she claimed that I owed for the last two weeks when I had the device removed, but that was not the case. Despite the inconveniences, the expense, and the control this device had in my life for the last three years, I am grateful that I had to have it installed. Seriously. I was a smoker for over 35 years and was able to quit almost three years ago because of this device. I also was able to learn how to "accept the things I cannot change" and rather than getting mad everytime I got in my car, I was able to be at peace and utilize that in other areas of my life. So, even though I didn't see three years ago how this could have been changed into a positive experience, it was and I am grateful.”

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Posted 5 months ago

“This is by far the rudest company I have ever had to deal with. This company is completely corrupt and couldn’t even name a moral let alone have one. This company takes zero accountability. im not sure how they are legally still up and running but it’s probably because they are a bunch of liars and evil, condescending individual. I can tell why you would need people overseas to handle your customer service because I don’t see how you believe this is how people should be treated. money hungry company and I know karma will find you but I will do my best to let everyone know about yall in the meantime. There are several other options, take any of them and I can bet you’ll have a better experience. Do not call them, do not waste you time or money on them.”

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Posted 5 months ago

“It has been a bad experience from the start. My dui is drug related I DO NOT EVEN FUCKIN DRINK. Yet I blew a .050 and now I have to pay extra money for some scam this is bs”

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Posted 5 months ago

“INTOXALOCK SUCKS. ANYTIME YOU HAVE ANY ISSUES TO DISCUSS WITH AN ACTUAL PERSON THE COMPUTER WON'T EVEN PUT YOUR CALL THROUGH UNLESS YOU PAY ANY MONIES THAT THEY CLAIM YOU OWE THEM. THEN ONCE YOU PAY, THEY ANSWER THE PHONE AND THEN BLOW YOU OFF UNTIL NEXT TIME. I HAD THE DEVICE WHEN I GOT ANOTHER DUI. IT WAS IMPOUNDED WITH MY TRUCK. I SIMPLY WANTED TO PAY FOR THE DEVICE I LOST, ORDER ANOTHER INSTALLED IN MY NEW TRUCK AND PICK UP MY LEASE. BUT THEY SAY THAT I NOW OWE THEM FOR THE REMAINING TIME ON ORIGINAL LEASE AND FOR LOST UNIT BEFORE I CAN EVEN GET ANOTHER ONE. I'M GOING WITH ANOTHER COMPANY.”

Helpful Report

Posted 5 months ago

“I met my state's requirements for device removal on November 17, 2024 after having had it installed for three years for a .02 BAC. On November 15, 2024 I filled out the questionnaire on the main page under the drop-down menu for device removal, I called three times and waited on hold for over a half an hour before I had to hang up without talking with anyone. Intoxalock now claims that I didn't follow proper procedure in order to remove the device from my car, and because I failed to talk with someone in order to schedule a time to remove my device, they claim I owe them for another lease payment even though the device was removed and they received it in the mail, and in good condition, on November 23, 2024. I followed their removal procedure, they failed to respond to my device removal request, or to my phone calls, yet they try to penalize me for their incompetence. The only way I was able to get through on the phone today was because I called at 6:30 in the morning. This is not the first time I have had issues with Intoxalock. Make sure to read the lease prior to signing and to cross out the extra charges they try to sneak in under their Travel Club program. They will charge you for device protection insurance, road side assistance, and sleeve insurance which is at least an extra $20 every two weeks if you don't specifically opt out of this scam. I would not recommend this company to anyone; they take advantage of people who are already dealing with difficult times.”

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Posted 5 months ago

“Customer service is horrible. They hang up on you and always claim there’s no manager around. Very hard to communicate. Language barrier. Save your self a headache and give yourself options.”

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Posted 5 months ago

“THE WORST BREATHALYZER COMPANY TO DO BNUSINESSES WITH!!! I GOT A DUI, NO COURT YET, I PUT THE BREATHALYZER BY MY OWN CHOICE. 1. IT DRAINNED MY BATTER AND HAD TO GET A NEW 2.MISSED ONE CALIBRATION AND THEY LOCKED MY CAR 3.GOT IT REMOVED AND IT COST ME 250 AND NOW THEY CAHRGING ME 369 CANCELLATION FEE WHICH THEY SAID ITS FOR THE STATE SOMETHING LIKE THAT AND THIS WASNT EVEN COURT ORDERS. THEY THE WORST COMPANY AGAIN PEOPLE , BETTER PAY A LITTLE MORE, THEY USE SUPER OLD EQUIPMENT AND IF YOU MISS 1 CALIBRATION YOUR CAR IS LOCKED AND YOU NEED TO TOW YOUR CAR TO THE CALIBRATION PLACE, TOTAL BE LIKE 250 FOR TOWING YOU CAR + 30 OF CALIBRATION THEYR CUSTOMER SERVICE SUCKS!! DONT AGAIN DONT DO IT!!!! PAY A LITTLE MORE FOR A BETETR AND DECENT COMPANY NOT THIS ONE!”

Helpful Report

Posted 5 months ago

Intoxalock is rated 1.2 based on 407 reviews