Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 407 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“Ive been calling for a month to get the device removed from a vehicle that no longer belongs to the person who got it put in the first place. And CS is absolutely No help!!!!”

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Posted 5 months ago

“Worse devices ever and even worse customer service. Do not get anything from this company if I can give a negative star I would. My car would not start I had to get it towed and leave it at the service center. They “said” they would pay for my Uber now they will not. This company is nothing but a headache.”

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Posted 5 months ago

“Complete scam! My car has had to get 2 new batteries and 2 alternators replaced because of their device. Then we my car breaks down they charge me another $75 for lock out. I had to get their device removed after it wasn’t working for 5 days and get my car towed. Total nightmare, go with any other company over them.”

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Posted 5 months ago

“Charged $30 even thought I got service elsewhere. Had to call three times to get a refund, each time they had an excuse for not being able to do it and kept telling me to call back. Customer service has been horrible and my rep was very demanding and unkind. Would rather drive without an IID and get a felony charge before I’d hire these knuckleheads to do it for me!”

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Posted 5 months ago

“Money hunger Corp. that treats you like you are the scum of society !! I would give them 0 stars. If you are using there device you can not talk to someone if you call from any of your known phone numbers. Once you call from a nuber to talk about yopur acount they save that number and the next time you call all you can get is the altomated system. Very frustrating. I'm in PA and am required to have RECAL ever 60 days. If 50 days the device states I have 5 days and then start a count down state I will be locked out. When in deed I stil have 5 days left. Just there way to squeez more money out of you. I get emails stating PA is 35 days RECAL, you need to get it done NOW. which is total BS. Luckily the app does not lie. So I check the app for my 60 day recal date and add it to my calander. Glad I am almost finished with them. My guess is that all the other companies are the same. I hope I am wrong. I live in the country and this was the only place around. Thats why I went with them.”

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Posted 5 months ago

“If I could give -1000 stars to this company with their dinosaur machines and endless cycle of different answers every time you call ….I would. Did you know that you cannot even get a record of your own calls with them? One person told me they don’t record the calls. Another person told me they do. A third person said that only a lawyer or court could subpoena such records. Pretty fishy if you ask me. Go with LifeSafer. Lifesaver uses modern equipment, that is discreet, less obnoxious, And has actual people that answer the phone. And their equipment actually works, no scary things. Just does its job.”

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Posted 5 months ago

“Everything that can go wrong with this company and their equipment….will. Do yourself a favor and stay far, far away from them. Horrible customer service, the complete runaround when you really need help. No accountability and a different answer every time you call. That’s if you have a minimum of 45 minutes spare time when you need to call. My service center told me they send defective devices back all the time. When I ask Intoxalocj- they say hardly ever. Lmao! also, it would be really nice if they would fix the syncing and blow timeout issues. I never know what I’m supposed to do next with this machine, it has a mind of its own at all times.”

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Posted 5 months ago

“Been charge exsponentialy , live in mn can't talk to anybody easily or resolve issues I've red slot of reviews on here and it sounds like I'm not alone at all on the issues”

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Posted 5 months ago

“I have the in-home device. I have COPD. It took me 45 minutes to an hour to blow each time 3x a day. You have to blow in for 3 beeps, suck back in for 2 beeps, and then blow back in for 2 beeps and then you're done. So if you have any respiratory problems or lung problems I would recommend Smart Start. I had to switch to Smart Start and I have had no issues or problems and their customer service is awesome. Also, Intoxalock customer service suck and their rules of payment. I was enrolled in auto pay biweekly. Well I lost my job and on the day they're going to take a payment from me I wouldn't have the money until 5:00 p.m. Get paid and go to bank ATM to deposit money and then pay them. I asked to be taken off auto pay for this time and they would not. they told me that I would have to pay a one month full total balance before doing that. I was like are you kidding me. It is easy with Smart Start. It is portable so I can take it with me and I can blow when need to. Just me 2 cents.”

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Posted 5 months ago

“They are so rude and the prices are horrible.. they don't know how to do their job... Every time I would call them it was a problem... I really hope everyone that gets put on a breathalyzer PLEASE 🙏 PLEASE... DON'T GO WITH INTOXALOCK... I REALLY WISH SOMEONE WOULD HAVE TOLD ME THIS INFORMATION... I WOULD HAVE SAVED MY TIME, STRESS AND MONEY... IM SO UPSET WITH THEM ITS REALLY CRAZY... IM A VERY PATIENT PERSON... YOU CANT UNDERSTAND A DAMN THING THEY SAY... OR THEY DON'T KNOW HOW TO LISTEN... ESPECIALLY COMMUNICATE WITH THEIR CUSTOMERS... I highly suggest going to someone else because INTOXALOCK isn't no good...”

Helpful Report

Posted 5 months ago

“Irresponsible, predatory, condescending Just take a moment to read a few of the 5 star reviews and you will immediately discern they are all generic AI generated fakes. That should tell you all you need to know about this company. But I will share my experience as well: I’ve had their device installed in my car for over two years now. I was ready to get it removed until I learned from my monitoring authority that the device logs indicated a missed retest months ago. I had never failed nor missed a retest to my knowledge. I requested more information from Intoxalock and I reviewed the device logs. In my review, I found that in the case of the alleged missed retest, there was log entry for a passed retest that had a timestamp 38 seconds after the missed retest timestamp. After examining the entirety of the logs, I found multiple contradictions among the timestamps, where the logged timestamps did not align with the information presented in the manual and the state requirements documentation. For example, a retest is required from 4-8 minutes after the car is started- and I found instances where the retest was not initiated until 10+ minutes later. I also observe time device display frequently freezing, when this occurs during a countdown timer , the timer will countdown at seemingly random intervals. Making it unclear how much time is actually left. Other times, the device countdown timer willl continue after the car has already been started or the sample has been given. All of this suggests to me an issue with the device that could’ve caused a missed retest to be logged. This was determined to be an infraction by my monitoring authority and has extended the length of my license restriction. I’ve tried multiple times to get support from Intoxalock, when I took my car to the service center for inspection last week, I left it there all day and the technician said he could not get through to Intoxalock by phone. It took a week and several follow up calls for the technician to finally get a hold of someone from the company for support. Meanwhile the device is still making random sounds from behind the steering wheel that it never made before. Im supposed to just trust that it’s going to operate without issue, because that’s what the condescending service agents are asserting. I love being told “listen to me very carefully, okay, you need to call the service center and tell them to call us”. After I had just spent 5 minutes explaining that the service center could not get in contact with them for a week. Maybe they should take their own advice. They might as well use AI agents to answer their phone calls because the script they give their human agents is very limited, and on top of that they are rude and condescending. It’s quite obvious the agents aren’t using their real names either, which makes you wonder why their employer makes them use generic Eurocentric names instead like “Chris” “Oliver” “Ava” “Esther”. There’s no reason to implement a business practice like this without some level of xenophobia involved, but I digress. Ultimately, this company continues to fall short of ethical standards by taking advantage of their customers’ vulnerabilities and perceived submissiveness, to keep them entangled in their racquet for as long as possible. PS Do yourself a favor and record all chat logs and phone calls you have with Intoxalock. As I have done the same, it will come in handy when you need to defend yourself.”

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Posted 5 months ago

“I'm not happy that I made such a horrible mistake, but I am grateful that I chose to use intoxalock. These guys are amazing, and treat you like a person, not a number. They are incredibly understanding, and incredibly caring. I'll never screw my life up with a DUI again, but I will recommend them to anyone who gets themselves into this unfortunate circumstance.”

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Posted 5 months ago

“I just Experienced the absolute worst and most expensive week of my life. When I first Called Intoxalock they answered on the 1st ring. They took fee after fee after fee… then I was Charged even more fees at the Speedway towing and repair shop in Levittown! They’d quote me a price then they’d charge even more once I arrived. The interlock system went off about every 10-15 minutes while driving (my sister drove) oh and dont lose your license in NJ and go to PA for an interlock system because NJ only accepts NJ installs!!! So in order to get my license back I was Ravaged of even more money and fees totaling $700 to uninstall and get a new appt in New Jersey!!! (Btw they say I’d get my license in a month!!!) Also, just try to get customer service with Intoxalock once you’re in the system!!! I had To use my families phones as once yours is registered with them you will NEVER speak to a human! Took me 1 whole day and the last call I was On hold an hour and a half!!!! I found A place to install in NJ and they’ve been so kind and don’t plan to charge me any such fees! I’d rate this company 0 stars if I could…”

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Posted 5 months ago

“I'd give it 0 if I could. I've never had such horrible experience with this company Absolutely no customer support. Don't use them”

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Posted 5 months ago

“I got locked out because I did not report vehicle maintenance. The supervisor called me and asked what had happened. After I explained that my car was in the shop, he verified it and refunded my money. I was so surprised!! They actually listened to me and did the right thing. This is an A+ in my book.”

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Posted 5 months ago

“Never pay up front for this service. If it can't be installed on your vehicle you definitely aren't going to get all of your money back. They have a nice way of ripping people off like me. Pay where and when it gets actually installed. I suggest Lifesaver interlock. I was able to get it installed and pay at that time. I got less than half of my charge back and I don't have this in my vehicle. Nice scam Intoxalock. How much a year do you make by ripping people off in a very stressful time for them.”

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Posted 5 months ago

“So the equipment was put into a vehicle that was registered to my mother! And it died and my lease for Intoxalock was up!!! I called numerous times!! I bought a new car in my name and got Life saver installed!!! You guys kept refusing to remove it even with a letter from probation (which I have not been on for 10years) plus the proof of the new one in my vehicle!! I even took the car that Intoxalock unit was installed in completely off the road!!!! And they still refused! They are considerably more expensive than the other two company’s in NYS! The DMV plus my old probation office was shocked that you would not remove this device!!!! Whoever is reading this go with any other company besides Intoxalock!! Like I said I am not even on probation!! I just needed one cause I waited too long to get my License!! And now they are throwing me in collections for $1,000! I can’t even say enough on how bad this company is!!!! Plus when I called to get it initially installed the lady I talked to said that their charges were a state law and they were all the same (my own fault for believing her)! So do your research and don’t install Intoxalock!!!!!!!!”

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Posted 5 months ago

“They are a furad. I had reported that my car was being fixed so I wouldn't be charged for any lock outs that the repair people incurred. Well they locked me out and I was charged 135 which they "credited" to my account. I was about to have it removed because I completed my terms of having it on and they charged me 135 to "break" the lease which dissolved the 135 "credit". They said they don't do refunds and thar money was jot supposed to go back to my card. What a bunch of lying money stealing people. Go with a different company. Do not go with intoxalock”

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Posted 5 months ago

“Our office has had an overwhelming amount of issues with this program. It has gone from us referring clients to them to us strongly recommending only SmartStart, to me now asking anyone else in MN who has been conned by this program to reach out to me. They are criminal. I referred my own sister , Alexandra, and feel HORRIBLE. It’s personal now. Please contact me ASAP if you’ve had similar issues 612-588-0488.”

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Posted 5 months ago

“Terrible company. I had a battery issue with my vehicle and had to get it towed to get the calibration done on it. I had to put the key in the on position to get it into neutral so it could be towed. That put me in none compliance somehow, and caused their office to put a hold on my next calibration. I spent hours calling them to get it resolved and by the time someone had an answer it was too late to get the order put in. That was Friday. I had to work all weekend and had to pay a ton of money for Ubers to get to work. Today, I called again spending an hour in the phone with them, for them to tell me I need to get it inspected now and it couldn’t happen until tomorrow. So I am again stranded spending more money, and it’s an issue they caused. Stay away from this company. Go with lifesafer. I have that company for my other vehicle and they are way better.”

Helpful Report

Posted 5 months ago

Intoxalock is rated 1.2 based on 407 reviews