“I love the invigorated water but I am very disappointed in the delivery of replacement filters. On April 1,2021 i ordered a replacement filet and the small add on filter. I have only received the small add on...where is my water filter. There was no tracking information provided with this order”
Hi Barbara,
Thanks for the message and happy to help.
Sorry for the shipping delay of your PH001 (1pk) filter as the filter was on pre-order when your order was placed.
The PH001 filter is being processed for shipping and once it ships out, you will receive a tracking number in your email.
Hope this helps!
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
Hi Mary,
We saw your message and we wanted to reach out and help.
Standard shipping (free shipping) at the website is for 5-7 days plus processing time.
Please send us back a message in support@invigoratedwater.com and we'll be happy to assist with the shipping update of your order.
Thanks!
Kindly,
Pam
Invigorated Water
Hello Diana,
We saw your message and we wanted to reach out and help.
Sorry to hear of an issue with your pH RESTORE pitcher.
Please send us back a message in support@invigoratedwater.com and we'll help troubleshoot what may be causing the trouble when pouring water. Sending us a short video or a photo showing the problem will be most helpful!
We look forward to hearing back and helping with the issue.
Kindly,
Pam
Invigorated Water
“Your last order was you sent me was totally unusable. The dark sediment in the cartridge were leaking out in the entire package. I continued to try to contact your office but you failed to respond. I quit using your product. I got rid of your dispenser.”
Hello Hector,
We saw your message and we wanted to reach out and help.
Sorry to hear of an issue with your filters.
We sent you a message previously requesting for photos of the problem with the filters, however, we never heard back.
If you could send us some images at support@invigoratedwater.com, we'll be happy to assist troubleshoot the issue.
Thanks!
Kindly,
Pam
Invigorated Water
“We took really long researching the best countertop water filter, and the wait and effort has been worth it...Invigorated water is absolutely stunning from it's taste to the actual look of the product in our kitchen. Dan and his team honestly done a great job in the works of the development of this filtering system.”
“Love all of these product’s! Best tasting water I’ve ever had and I honestly feel so much more hydrated then I use to. Products are all very well made and are always packaged/ shipped very good!”
“I really love these filters! I bought the glass countertop dispenser a while ago, and dropped it. I bought another one! It's just really that good. (I do wish you could buy just the glass part of the dispenser instead of the entire thing.) I definitely recommend this filter!”
“We received a IW countertop water system from someone who no longer wanted it. My wife tried it out after running 3 tanks of water through the existing filters, and said the water was upsetting her stomach, so we ordered new filters. I find it odd that you would ask me to write a review before the filters even arrived. That alone tells you your shipping standards leave something to be desired; anytime you engage the USPS to deliver something, you will be disappointed. I hope the new filters do the trick, otherwise I just wasted 75 bucks. BTW, I won’t be able to answer some of the questions in your survey, because I haven’t received the filters yet.”
Hello Daniel,
Thanks for the message!
Sorry if one of our follow up automated messages were received before your order has arrived.
The message are set to be sent at an interval from the date of purchase, however, if the package encountered a carrier delay, our automated message may arrive before the package is received. Our apologies for any inconvenience.
I checked your tracking info and the filters were marked as delivered by the carrier. We hope that you are enjoying the water using your new filters.
Please send us back a message in support@invigoratedwater.com if we can help in any way.
Kindly,
Pam
Invigorated Water
“My urologist suggested getting a alkaline pitcher so I can always have alkaline water available.
For the first time in years, I have a healthy bladder. Maybe TMI but it’s true.”
“I wish there was a way to recycle the used cartridges, instead of having to throw them away. Otherwise, seamless ordering process and delivery, easy to follow instructions.”
“So happy to have this alternative to alkaline, filtered, great tasting water. Easy and fast to have it available after just a few minutes. The sleek stainless steel pitcher sits proudly on my kitchen counter. Especially pleased to purchase from a small family company.”
“Product is okay, but as husband and I are older, I can't put on the smaller filter that goes on the bigger filter. Our hands aren't like they use to be.
I use my pitcher only for making coffee .
I am back to drinking bottled water.
When I use the pitcher, because the water has set, I dump it out, and fill it up to make coffee. I am afraid of it becoming to alkaline.
I do have a question.
I don't use the little pitcher.
Can I just take out the filter and let it dry out, and then reuse it at a later date?
I really like my shower filter. I was grateful they exchanged it, without me sending a picture because I really don't know how to do all of that.
I don't know how to take pictures and then send them.
I was in dire straights without that shower filter, and it was sent right away.
Thanks
Jacqueline”
Hello Jacqueline ,
We saw your message and we wanted to reach out.
Sorry to hear you had issues attaching the PH002 filter to the base of the PH001.
Please send us back a message in support@invigoratedwater.com and we'll be happy to assist you with the steps to combine both filters, including a short video to further help.
If you will not use the PH001 for more than 48 hours, please remove it from the pitcher reservoir and put it wet in a ziptop bag and store if your fridge until you will use it again.
Hope this helps!
Please send us back a message for further questions or other concerns about your filters and we'll be glad to help.
Kindly,
Pam
Invigorated Water
