ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,499 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

Questions

Metrics

1.6

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Write Your review

Tell us how ipostparcels made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My printer was damaged”

Helpful Report

Posted 9 years ago

“The service was excellent until the parcel was delivered to my address where it was left outside in the rain and the contents are now ruined !!!!!!!! I am now awaiting contact from you to my complaint.”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“I used to use UKmail all the time for large parcels, gradually their service went downhill to the point I would book and they would not collect. I wrote 2 letters to their CEO Buswell and they were both ignored. They take money from customers and do not deliver on their service, they should be investigated and the CEO step down for being at the helm of a dysfunctional operation. They are only interested in big accounts and not the casual sender. They still have £30 of mine which they were very happy to take from failed collections.”

Helpful Report

Posted 9 years ago

“My parcels were left outside my front door where I live on a busy street and they were damp. Would never advise anyone to use ipostparcels. I wrote a letter of complaint and haven't had a reply. If they had been stolen who would have been liable for the cost!?!”

Helpful Report

Posted 9 years ago

“The left hand side break handle is cracked which it doesn't allow breaking with back wheel..very upset”

Helpful Report

Posted 9 years ago

“Very disappointed in ipost parcels. Not only did they deliver the parcel to the completely wrong address, a different business not even in the same postcode (luckily friends of the company of the delivery address), but after 26 hours after raising an issue, I still have no reply. The fact that the email asking me to leave a review got here before they responded was just asking for this feedback. When a delivery company just drops off parcels to any old address that is in the same town without actually looking at the address on the parcel, it really does give off the impression that you are better using anyone other than iPost Parcels.”

Helpful Report

Posted 9 years ago

“I had a parcel number; EH029693229GB. This package was posted in Brazil on the 16th Oct. It had a CORRECT pre-printed address label stuck on it. The brains at Parcel Force 'transferred the info'. from this correct label, changed my first name and worse, changed the postcode and sent the parcel out. On the 30th Oct, my student, whose work this was, contacted me saying that the parcel was tracked as 'unable to be delivered'. I received a letter from parcel force, through the post telling me they had this parcel and couldn't deliver it because IT HAD THE WRONG ADDRESS ON IT. Finally it was delivered 2 days ago. To my complete amazement, the original and correct address label was right next to the wrong Parcel Force label. It wouldn't have taken a genius to scan sideways by about 2 inches to see the correct address would it? I despare of what is happening to services in this country. Even the Parcel Force complaints dept. are unobtainable, and when I did find a way in they unilaterally closed this complaint. I can only assume that my experience is considered normal practice for Parcel Force Staff. Ever seen the film ''Idiocracy''? We are already here.”

Helpful Report

Posted 9 years ago

“The website says its been delivered ...but not to the address on the label.... so I don't know where my parcel is ? Very upset..... and not a happy customer.”

Helpful Report

Posted 9 years ago

“Sorry but is no parcel delivered from you could you tell me who sign parcel ?”

Helpful Report

Posted 9 years ago

“The parcel was a framed signed print, a present from my son. In spite of being triple wrapped in bubble wrap and very clearly marked "FRAGILE HANDLE WITH CARE on all sides, it arrived rattling - I thought it was a board game with loose pieces. It had been dropped along the way, as the frame is dented along one side and the glass shattered. The shards of glass damaged the print at the top. I did email ipost as I was unwrapping the clearly damaged parcel, asking for advice as to how to proceed regarding the breakage and to date have received no reply.”

Helpful Report

Posted 9 years ago

“Seller arranged for item to be delivered on another day but UK mail driver delivered on original day and left item outside in rain where it could easily have been stolen”

Helpful Report

Posted 9 years ago

“The estimate delivery date was 23rd October. But on 28th October, it still hasn't arrived yet . I had to contact the seller. And the seller found out the parcel has already been in our area for a while, don't know why it's not sent it to my address. Eventually it's arrived on the second day after the seller contacted them. Very bad service.”

Helpful Report

Posted 9 years ago

“After failing to deliver twice because they couldn't find my address (a quick Google search using the postcode brings it straight up!) I complained and was fobbed off with lies. I eventually arranged to collect from the depot myself (earliest opportunity they have me was 4 days later?!?!) only to return home later that day to find my parcel in my outside bin soaking wet through. The dampness has even damaged the contents of my parcel. It's safe to say I am furious and do not recommend using this business.”

Helpful Report

Posted 9 years ago

“Driver left a natural wood 4ft long coat hanger leaning up against the front door of our house in bad weather, which besides it could have been stolen from outside our house, the cardboard it was wrapped in was soaking wet when we got back home. Luckily it hasn't ruined the item, but could of. Very poor.”

Helpful Report

Posted 9 years ago

“Next time the UK Olympic team find themselves short of a shot putter, they should consider recruiting the ipostparcels employee who made my recent delivery. Rather than attempting to ring the bell, he simply lobbed my package over a 5 foot gate. How do I know? One of our company employees was standing in plain sight and watched him do it. When our guy asked the wannabe athlete what he was doing, he simply mumbled and wandered off. How's that for customer service? ipostparcels - good if you hope to meet the next Carl Myerscough, not so great if you want your package to arrive in one piece.”

Helpful Report

Posted 9 years ago

“Item was delivered promptly but it had been miss handled somewhere as the item, a toaster, had been smashed in on one corner making worthless. EBay seller is not prepared to refund me so I'm not happy with the service. I am also £21 out of pocket. Thanks for asking for a review, sorry it's negative. Gary.”

Helpful Report

Posted 9 years ago

“I haven't recieved my parcel so would love to know where the driver put it?”

Helpful Report

Posted 9 years ago

“The driver left the parcel in my garden bin which was full of wet garden waste.. Not only was it not secure , any authorisation for it to be left there did not come from me and as such any authorisation must have been falsified .”

Helpful Report

Posted 9 years ago

“Not good! Seller had to query where my parcel had got to one week after estimated delivery date. Another day or so later I received this from ipostparcels: "Your ipostparcels.com order 40617530197029 is estimated for delivery by UK Mail between 13:29 - 14:29." So I wait in. No knock no nothing. So at 3pm I look up the order no. online and they claim to have delivered it to my porch!.... I found the then OPENED parcel, not far from my the front door. I got the impression if the contents had been of value to whoever opened them, I may have never seen them again. So sorry to say.... I was disappointed.”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,499 reviews