ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,499 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arranged a collection for the 20th Feb but nobody turned up to collect. Waited in for 3 more days and still no collection. When emailed to find out what was going on and request a refund, I was told an attempt was made 3 days in a row but nobody was in to pass the parcel over so no refund. I don't understand why anyone would arrange a collection then go out 3 days running. I really am not happy with these and am fighting with them to get my money back. I really would not recommend this company. Go for yodel instead!”

Helpful Report

Posted 11 years ago

“This was supposed to be picked up on 21st February & delivered on 24th February. Courier did arrive to pick up on the scheduled date but just because he arrived at a time when both the girls were on the phone with customers, he didn't even wait for a while & just decided to leave. Very disappointing!”

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Posted 11 years ago

“whorst delivery. item left near gates near main street.”

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Posted 11 years ago

“Parcel split open and contents exposed. Parcel left on doorstep on a wet day, when there is a small outdoor cupboard in the driveway, which is used for post. Whilst it's good that the courier didn't take toe parcel away again, placing it out of sight and leaving a card would have been the correct thing to do. Brainless.”

Helpful Report

Posted 11 years ago

“We booked and paid for the driver to bring a printed label. He didn't. This caused our customer a great deal of inconvenience and upset. Trying to contact I Post when things go wrong is impossible as they NEVER respond to e-mails either, overall apalling service and VERY unhappy!”

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Posted 11 years ago

“The goods within the parcels were totally trashed,”

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Posted 11 years ago

“Item arrived damaged”

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Posted 11 years ago

“The parcel was delivered with damaged packaging and the majority of product missing . The remains of the package was left on my door step and wasn't signed for”

Helpful Report

Posted 11 years ago

“no1 collected my parcel from date ordered 5 days in before pick up and stayed in all day and no1 come to pick up, I emailed ipostparcel but no reply and now have to go though paypal to try and get money back, poor service, no communication from them at all, very very poor and I wish I could say more but I be swearing a lot as this company have lost me money and time of sending an parcel.........DONT NOT USE......................”

Helpful Report

Posted 11 years ago

“I attempted twice to postpone collection within your timeframe due to person at point of collection not having label print facilities.Neither query was dealt with,fortunately issue was resolved in time,no thanks to yourselves.Parcel was collected at approx 14:30 (I paid for pre 13:00 pickup) Delivery instructions were,if no one at home to either leave in unsecured porch or leave with neighbour at either No 3 or 7, Parcel was left OUTSIDE porch in full view of passers by in pouring rain! Not happy & probably will not use service again,certainly will not recommend. Only plus point,delivered promptly,academic,given above points!”

Helpful Report

Posted 11 years ago

“My next day delivery took over a week to arrive. I understand there was bad weather but an email or call would have all that it took. After calling a dozen times every day over the period of four days I finally received my delivery......only to find the box was sodden and damaged and one corner looked like it had been left in a puddle for a while and then been left to dry out. I am assured by the person who sent it there was a good quality box sent but on touching it, it fell apart with water marks through the whole cardboard. The clothes inside all smelt of soil and dampness! Overall I'm incredibly disappointed. Every time I called no one could tell me anything. It was always going to be maybe delivered the next day and even calling on the day it arrived at 12 noon I was told no information could be given apart from a check it was on a van, but that it meant the driver would try and deliver that day there would be no guarantee!! After using other companies that deliver on time, are the same price or less and send a text message to clients with an exact two hour time slot I'm afraid I won't be using this company and strongly advising others do not either.”

Helpful Report

Posted 11 years ago

“Never used a worse courier service before. Poor service, little regard for customer service, no desire to fulfil a promise. Just poor, poor service from start to finish. I rarely write reviews, but it's going to be a long time before I can forget IPostParcel! I feel I should go out of my way to warn everyone not to use this company or UKMail ever.”

Helpful Report

Posted 11 years ago

“Message to your delivery experts:- If I am not in when you deliver please do not leave my parcel outside in the rain on the wettest day of the year!!! I take it intelligence is not a requirement for your delivery drivers. Other companies seem to realize the above point.”

Helpful Report

Posted 11 years ago

“I have had issues with this company in the past and the latest problem has been that I tried to make a booking only this week online and as I tried to pay and error came up on the page so I tried again without any booking confirmed I had noticed that both payments had come out, for the past few days I have been emailing the Custer service team as they have no physical contact number to speak to someone about getting a refund on this and am still waiting for a reply which I should got with in 3 hours. Lucky enough I paid through PayPal which I have had to open a case about this due to the non communication with ipost parcels customer service team!”

Helpful Report

Posted 11 years ago

Hi Nicola! Sorry to hear about this, we have had other customers experience the same issue when paying with paypal and our IT team are investigating this. Could you please provide your consignment number? If you have either facebook/twitter we will also be able to pick it up via there if you message it us.

Posted 11 years ago

“Delivery was left on my doorstep in plain view of anyone passing & in the pouring rain so box turned to mush. Only the fact the sender had wrapped item so carefully in bubble wrap saved my item from being permanently ruined. Not impressed!”

Helpful Report

Posted 11 years ago

“item was delivered over night but was badly damaged in transit even though it was very well packaged it was wrapped in bubble wrap cardboard and shrink wrap it is only fit for scrap and the supplier as given me a full refund”

Helpful Report

Posted 11 years ago

“I booked a collection on a Thursday afternoon to be collected from Essex on the Friday and paid extra for a deliver the Saturday however the courier did not read the collection details correctly and it failed, they then re-booked it for the following Monday however changed the delivery for the Saturday after !!!. It took me 4 attempts at contacting iPost to get a partial refund for the Saturday delivery and organise a more suitable delivery time. Not a great service and I will not be using again.”

Helpful Report

Posted 11 years ago

“Hello, it's ironic that I've been sent a "write a review" as I was looking for an address to complain. Yesterday we received our parcel, we had a not pushed through the door with a note saying "your parcel had been left behind the cupboard" It didn't stop raining yesterday and the delivery man left our wedding invitations outside, on the ground in the rain! So extremely upset Charlotte x”

Helpful Report

Posted 11 years ago

“Terrible -goods promised 24hr express service delivery however arrived 96hrs later despite it clearly showing & labelled as an Express item. + unable to make contact reasonably with your UK Mail carriers. Regret however will be avoiding such carriers. N.B. This is by no means an over exaggerated complaint as I'm fully aware of logistics having previously been employed by Business Post / UK Mail and now UPS and therefore am quite knowledgable as to industry practices having worked in Freight for the last 25+ years. Suggest a reevaluation of entire system if you want my 2 cents worth, no doubt this review will fall on deaf ears and simply be ignored but that's your downfall ultimately as an organisation! Good luck nonetheless. Regards. P.S. This in no way any reflection upon the driver making the delivery, who was actually exemplary and an invaluable asset to your organisation in my opinion.”

Helpful Report

Posted 11 years ago

“Extremely poor service, parcel misplaced, no customer hotline, problem haven't resolved.”

Helpful Report

Posted 11 years ago

ipostparcels is rated 1.6 based on 2,499 reviews