ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,501 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“I arranged for a parcel to be collected from Skegness and delivered back to me. 3 emails (unanswered) and 4 phone calls later, it took a week for the collection to be made. VERY POOR SERVICE”

Helpful Report

Posted 12 years ago

“If you believe you need to keep up your high standards you are very much mistaken. For you to get to the level of poor would be quite an achievement. Your website is appalling, unfriendly, and when needing to raise multiple issues against the same order/consignment it is not possible, Issues often take between 6-8 hours to respond to, and given the nature of your service, are responded to well after it is feasible to take any action on the issue. This often causes delays in picking up the consignment, and thus causing delays to the delivery. The service provided does not cover the items paid for, for example if you pay for a collection to be made between certain hours it takes 4 attempts for the courier to arrive within that given timeslot. All in all if there was a zero rating, for your service, I would be close to giving it.”

Helpful Report

Posted 12 years ago

“Failed to deliver the item, contacted several times, total ignorance.”

Helpful Report

Posted 12 years ago

“My parcel of wedgwood dinner service arrived, with 2 broken plates, 4 broken glasses, 1 broken saucer, 1 broken serving plate, 1 broken teacup and 1 broken coffee cup. The driver was seen to stack the boxes even though they were marked with fragile do not stack. Devastated about the cost of replacement. Sally Riley”

Helpful Report

Posted 12 years ago

“Very disappointed with the service I was provided! The courier had left my parcel in the alley next to my house? Lucky one of my neighbours saw it and delivered it to my house. Any random person walking through that alley could of taken it. I definitely won't be using your service if this is how you treat your parcels!”

Helpful Report

Posted 12 years ago

“On Sunday 30th March I arranged for a pick up the following day Monday 31st March. I paid for next day delivery. The parcel was not picked up until Tuesday 1st April, then delivered on Wednesday 2nd April to its destination.”

Helpful Report

Posted 12 years ago

“The delivery guy left my 40x40x15 cm box under our rug it was well hidden...”

Helpful Report

Posted 12 years ago

“Still waiting for a response to emails (know they arrived as I have had the auto reply to say Customer Care Team will respond shortly) dated March 13th and on 25th twice, still waiting in hope. I have had polite and helpful service from the Agents that do work for iPost/UK Mail but nothing from iPost. It works great until you need to contact them about something.”

Helpful Report

Posted 12 years ago

“Prices are pretty high. Very low cover included in price. I also paid extra to have item collected between 8am and 1pm and it was collected at 3.45pm. I have emailed them about a refund for the extra fees I paid for this collection time and have received no reply.”

Helpful Report

Posted 12 years ago

“Pathetic service yet again (third time now),ordered an 8am-13.00 collection and they collected at 18.40 almost six hours late,not much use when we were not on the premises from 14.00,thats what a timed collection slot is for. Will not be using UK Fail / ipost any more due to this. Sending all my parcels via parcel2go.co.uk now,they collect ON TIME.”

Helpful Report

Posted 12 years ago

“Booked pickup for Friday between 13:00 and 18:00, however they didn't turn up. Tried emailing them at 17:50, no answer! Called a number on Monday I found on the web site and was told they couldn't help but the the pickup had been rearranged for that day......unfortunately I was at work. Packaged finally picked up on Tuesday, therefore the delivery for my customer was 2 days late, not happy. Finally got a response to my email on Wednesday offering a 20% refund...a bit late I'd already given my customer a full refund on postage.”

Helpful Report

Posted 12 years ago

“Fast and reliable service. Easy to use”

Helpful Report

Posted 12 years ago

“Arrived on time but the products were damaged.”

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Posted 12 years ago

“Quick”

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Posted 12 years ago

“Delivery driver knocked once and immediately walked away leaving my parcel containing electrical items on the doorstep in the rain”

Helpful Report

Posted 12 years ago

“Absolutely awful website, no customer service whatsoever.”

Helpful Report

Posted 12 years ago

“Absolutely shocking!!!! My parcel was thrown over my back gate even though it had fragile written all over the box and it was left out in the rain all day so when I finally finished work and got home it was soaked and the box was all damaged!”

Helpful Report

Posted 12 years ago

“The package was left unsecured on the door step, and became drenched in the rain.”

Helpful Report

Posted 12 years ago

“Where do I start. Initial order I found no where to leave special instructions for the driver - the start of my troubles. Having contacted help and support several times using your contact service I received nothing other than a animated reply. No confirmation that someone was actually helping me. Frustration. The was paid for to be collected before 12.00 however was not picked up till 4.00 and a day late. Eventually received my item a day late and at 5.30 in the evening. Sorry not impressed!!”

Helpful Report

Posted 12 years ago

“Knocked on the door left it on the doorstep and had disappeared by the time i had got to the door, good job somebody was in because anybody could have walked off with it. Not very good at all, will avoid anybody clearly using your service.”

Helpful Report

Posted 12 years ago

ipostparcels is rated 1.6 based on 2,501 reviews