“JOKE! Do not get Premiere Delivery, does not arrive next day. Took a week.
Quality is poor and customer service is shocking!!! Case now with PayPal as no refund given for returned items or premiere delivery.”
“Should have on website customs will be charged. I had to give a lot of friends the heads up as it was half the price of what I ordered. Very disappointed”
“Annoyed - doesn’t say on website when ordering that customs will be charged! (Not cheap either) Obviously new since Uk left EU but How come other websites like plt, boohoo, missguided etc. Don’t charge customs!? At least say it on the website when checking out!”
“I've already wrote one review but they deleted it so here I am again and I will be repeatedly reviewing you UNTILL YOU REFUND MY MONEY 2 orders 1st order was missing 2 items and shoes was damaged sent them back no refund ive checked with the post office they have been delivered yet ive still no refund or email or anything 2nd order I havnt sent back yet but I will be today let's see how long it takes for these theives to refund me ohh it's only nearly 90 pound ABSOLUTE THEIVES”
“Order 29th July for next day delivery Order got delayed still waiting on order to come even though I Don't want it sent emails after emails explaining I'd like a refund just getting same old email back asking for more time to look into it...”
“Wish I read the reviews before lol order didn’t show up, took money and didn’t give any information or any delivery information and trading standards will not do anything”
“I would not recommend any one ordering from this site unless you are sure of your items.
Spent loads on this site, received the items realized they didn't fit and returned some of the items.
Based on Royal Mail tracking these were delivered on 28th June 2021. Up to this date i have not received my refund nearly a month after. I have spoken to over four individuals at support who each keep sending automatic system responses and never rectifying the issue which is returning a refund.
I personally hate to write anything negative about a site but i mean it is nearly a month and after speaking to someone each day every single day. It is utter non-sense and frustrating especially for your own hard earn money.
I will not be ordering from them again. Maybe if i get a refund i would consider but after this head for my money back wheew who knows!!”
“Quality of clothes are the worst I have ever seen! I only received the items I ordered this evening and they will be heading straight back to them in the morning. This company should be ashamed of the quality of clothing! Definitely should be done for false advertising.”
“This is the 2nd time I have placed an order, approximately 18 months apart. On both occasions 24 hours after the orders being placed and money taken from my bank account I received emails stating ".......certain characteristics provided on your order doesn't match your card issuers records. As this information isn't identical we've had no alternative but to cancel the order and issue a full refund back to your original method of payment."
No stars deserved.
To other customers: don't waste your time.”
“If onlyI had the hindsight to read the reviews before I ordered. I ordered a black gilet after many emails of them wanting more clarification, after they accepted my order and took the money from my account, they emailed me several minutes
later saying my order would be placed on hold for 48 hours providing l send more clarification ,if not my order would be cancelled and it would take 3/5 days to be put back into my account!,eg, photo evidence of passport or driving licence also photo of front and back of bank card ( cover the numbers) also some relevant letter showing your name and address eg utility bill..
All this for a gilet. The gilet was advertised at £90, with discount i purchased for £36, I thought I would be receiving a good quality item.It came yesterday, The quality is extremely poor, loose threads hanging off. If this had originally been £36 and reduced to £15 ,I would have still thought £15 is the true value of this item... I feel stupid, angry and ripped off by this company...My advice is stay well clear of this company,”
“PREMIER DELIVERY JOKE!!!
Advertises as next day delivery but takes 5 days for order to arrive???
They wont refund delivery cost either?!
Response to emails is as good as their delivery - USELESS!!!!”
“If I had read the reviews before ordering i would not have used this website, I ordered a t shirt only to be sent the completely wrong t shirt, then when complaining was told that I have to go out of my way to post it back, even though It is free returns this is simply not good enough and if they done their job properly in the first place
I wouldn't be here right now, not a happy customer.”
“Worst c..ompany I ever dealt with I paid for denim for £40 and paid for delivery I never heard from them I emailed them they admitted but the don't want give me my refund this is my order number #26056804112 I first heard about this company from friend of mine but to my experience people be careful with this called I saw it first not they are not genuine companies they are stealing people money and customs service is terrible my name is valeria please contact me on my mobile if you had same experience as am collecting information and write to ombudsman this is my number 07380228528.”
“10 days and I'm still waiting for order to be dispatched. They are still processing the order. Contacted customer service 4 days ago and still not resolved . Told me they would pass it onto warehouse. Still no update after days. All they have to do is ring warehouse and see whats happened to my order. That's something that could be done in 5 minutes.
Have used them once before few weeks ago and was fine delivery wise. Only thing I will say is quality isnt great and sizes run small. This was a re order for bigger sizes I found I needed to size up at least 2 to 3 sizes for top to fit. Wouldnt have bothered except was only place I could find what i was looking for”
“Im really really shocked at these poor customers experiences, Iooked at these reviews out of interest, I think its disgusting what all of these customers have had to endure.
Ive only ever had great service, good customer service responses, quick refunds , the next day delivery is hit and miss, but over a good experience .I hope that it doesn't change going forward.
I have had a very good experience, I have ordered from ISIF many many many times, but had I seen these reviews as a potential customer, Id not go near the company.
Get it together ISIF give these customers the service that they deserve and that you are capable of.”
“DO NOT BUY FROM HERE!! SCAM!!
I ordered myself a rose gold dress for my 18th birthday in 6 days and they gave me the wrong order!! They gave me a mans jeans!!! Very disappointed and wasted my money!! I’m going to stick with my regular boohoo or pretty little thing because I’m actually upset!!”
