“All i can say is there customer service skill are shocking.
Reported didn’t receive our parcel and they pretty much call you a liar.
Parcel was supposedly left in plain sight at the foot of the front door in view to a very busy street used by cars and pedestrians to the shops and park area some time before allocated delivery time.
No attempt was made to conceal the parcel in a safe location yet somehow its my fault that i never had chance to get my hands on the order that i have paid for and now out of pocket for. The items were supposed to be gifts so as a result of negligence on the delivery side its impacted 3 people and all you get from this company is “well the item shows its delivered”
Is there proof of me receiving this? No there is not.
But in there eyes as the parcel had its picture taken at the foot of a closed front door thats deemed as delivered.
Can they prove that the parcel remained in that location after the photo was taken and the driver did actually leave it there? No they cannot yet they are quick to make there assumptions.
First time i have ordered and will certainly be the last.
You should be ashamed of yourself, if this is the ethos of a family run business then you should be disgusted with yourselves (ie the owners of boohoo, pretty little things, nasty girl ect)”
“THE WORST EXPERIENCE I EVER HAD WITH ONLINE SHOPPING!!!!! AVOID AVOID AVOID!!!!
I have ordered over a month 15 items from isawitfirst, apparently 6 of them were missing.
Nobody informed me that I wont get them.
As long as i noticed that items were missing I email them saying why wasn't I informed that those items wont be send to me and if they gonna send them to me still as I was looking forward to get them.
they told me that everything should be inside they asked me if bags were damage or open but they were perfectly packed.
in the form attached to my parcel all the items were on the list.
Same day I returned the items that I didn't wanted to keep ( I kept only 2 items out of whole order) and I filled it up the form with reasons why I am returning the other clothes and which one are missing.
apparently I received refund ONLY for the items that I returned. I had to send so many emails basically BEGGING to get the money back for the items that I never received.
3 TIMES THEY SEND ME INCCORRECT AMOUNT OF REFUND.
I am beyond upset!!!!
I am dealing with them over a month and there are still money missing.
THE WORST CLOTHING COMPANY EVER
UNPROFESSIONAL AS HELL”
“Ordered multiple things for my daughter for Xmas.
All exceptionally terrible quality.
One loungewear set that was expensive, has the seam unsewn from the crotch to the ankle.
Huge hole in shoulder of a top.
Awful rubbish garments.
Despite 4 attempts to complain..no one has ever contacted me.
Beyond disgraceful company.”
“the first time i ordered from ISIF i ordered 3 items and payed for all 3 but only 1 item arrived and inside the package was a receipt that said the other 2 items were out of stock. Despite not being in stock they still took my money and allowed me to purchase items which were not available. The second time i ordered i payed for next day delivery and i did not get next day delivery”
“I brought isif black joggers and they have a hole in the back. Also a grey lounge set, and the bottoms of it also had a hole in them, the tops very small to be a size ‘M/L’. I also ordered a wine coat which was meant to be size XL, it’s tiny. I won’t be ordering off this website again. The only decent thing was a pink hoodie.”
“Total Scam of a company!
Only buy if your not bothered about Actually receiving the goods
Getting Refunds
And customer service , not consisting of emails that just fob you off!
Only buy if you like these things”
“I ordered some trousers early in December, they were never delivered and I’m still waiting for it to be sorted out. I Saw It First have just been really awkward, no help at all. They have my money, I have no trousers and they don’t care. Not to be trusted.”
“Received order, packaged up and posted back the very same day.
Over a month later and about 30 emails they hav said they are now sending my refund.
Disgraceful it had to take this long.”
“Extremely poor quality and small sizing. I returned 5 weeks ago and still not had my refund. I have contacted numerous times and they confirmed they have received and keep reassuring me the refund has been sent but it hasn’t. Nothing but con merchants. DO NOT TRUST!!”
“horrible unprofessional rude customer service! day time robbers! returned my order and got refunded £10 less than the original price!!!!!!! wtf! how? why???”
“Cheap clothing with bad workmanship and finished to a low standard. Customer service never reply, packaging not suitable for some items which arrive squashed”
“Terrible. I made an order 14 days ago with next day delivery and have not received it. I have contacted them over and over again and nobody is getting back to me. I don’t even need the items anymore as the event I needed them for was 12 days ago (which is why I paid for next day delivery in the first place) I just want a refund now!”
“SCAM. promised “$1 shipping if you use the app” and didn’t tell me the full amount until after I checked out and charged me $10. Customer service doesn’t care. Don’t use them!!!”
“do not order from this website! It was my first time ordering an item from this online store.. they sent me the wrong dress with the label being wrongly sized. The dress they sent me looked like someone was blindfolded making it! Uneven and poor quality. I emailed them and sent pictures, they never replied. Do not waste your money!”
“Orderd an item was sent the wrong item, they didn't reply when emailed so I returned the item for a refund i then ordered the same item again with am additional item and tbey were both delivered being the wrong items again. No one seems to reply to you either”
“Overseas customer. Was sent a completely different item to what was ordered. Had to pay $30 to return it and they point blankly refused to reimburse even though it was their error.
Clothing poor quality. Looks cheap! Would never recommend this brand. Terrible customer service.”
