“Worst customer service will keep spinning you around for weeks instead of returning your money, my order has been lost in transit for 2 weeks but according to isawitfirst its still 'under investigation'.
what's worse is it takes them 2 days to reply back to a message”
“This company is an absolute joke. I ordered a cardigan which never showed up. I had to email support which takes 48hrs for a reply. They then come back to me and say they are tracking my order and will come back to me. No response again for days so I send another online query and get back we are still trying to track the order. Anyway cut a long story short they come back to me a few days later and tell me the courier has lost my parcel and that they can't resend goods and will refund me withing 3-10 days. That was the 28th of September it's now 17th of October and no refund. I have had to submit another online form to complain about the fact I have had no refund. Once again wasting my time for something that should have been sorted. Worse online shopping experience I have every had. I completely understand things go missing or issues happen but the way this has been dealt with and the length of time it's taking is disgraceful. The order was originally placed on the 5th of September and here I am over a month later still trying to sort it out. UPDATE (2/11) I received a reply saying that they couldn't refund me because there was a case still open with PayPal I emailed back and proved that there wasn't. I have then had to wait a few days again for a response and got told I would now be refunded. I have so far received a £2.99 refund. The order was for £20.49 so I have now had to email them again. Who ever runs this company needs to take a good look at there delivery and customer service process. I have never ever in my life had an experience like this while shopping online its absolutely shocking.”
“I sent my return over 5 weeks ago and still haven’t received an acknowledgment of the items being received/the refund is being processed. I have emailed them 3 times to which I get the same response ‘wait 21 days for a refund to be processed’ which is has been well over, I’ve also messaged them on Instagram twice with no response. First and last time I will use them!”
“Got a jacket from them weeks ago. It was meant to arrive 2 to 5 working days later. Contacted their customer service team several times but no response and I can't cancel my order either because there's no option to cancel orders once placed”
“Stay away from this so called company !!!
Still waiting a refund from 6 weeks ago the value of 300 pounds !!!! No one messages you back and just ignored!!!
Wish I’d looked at the reviews on this company first they make a habit of robbing people.”
“I like ordering from there for hoodies and mainly comfy tops as the sizes come up big and I'm tall, plus it's usually quite cheap.
The infant stitching will forever be a funny problem, if the clothes weren't heavily reduced they would never be worth their full price, sometimes not even the half price. I don't know what kind or m.orrons would go west with their stitching (bright green on a black coat this time) then just send it for packing and what bigger m.orron would just ignore it and send it for shipping anyway. Are they drunk or just left alone with no experience from day 1.”
“Returns!!! Haven't even received and Acknowledgement of my return its been over 2 weeks. The service is absolutely disgusting. I will be ringing trading standards to see were I stand!!”
“I ordered a dress and paid next day delivery. The item did NOT arrive next day.. 3 days later the completely wrong item turned up with another customers personal details inside. I sent a picture of this to you and returned the item with the customers personal details. I understand mistakes can happen so was happy to leave it there and get my refund despite the fact you have sent my personal details to another person without my consent which is a breach of data. Since returning the item well over 3 weeks ago, I have had no refund or apology. I have emailed you a minimum of 8 times regarding this only to have automated emails back.”
“Returned part of my order almost 7 weeks ago still no refund. Proof of postage sent 3 times, and now there not even responding. First and last purchase from them”
“Brought an order on the 30/9 with next day delivery, contacted customer service twice and got no response. Message their customer service on Twitter (12/10) and they told me the delivery company had “lost” the parcel so they said they had to refund me. They refunded me £2 less so I still ended up paying delivery. Seems like a con to me as there were a few other people complaining about this.
Don’t buy from there!! Clothes are overpriced and customer service is shocking!!”
“Returned an item from a different order in a parcel with another order and they’re acting like that item wasn’t there and won’t give me my refund. They’re thieves don’t trust them they’ll con you and keep your money.”
“Very disappointed as there was no mention on the website about custom charge!! Not cheap either added to the cost and for the total price definitely it wasn't worth it. Definitely won't be back again.”
“Place an other last week for next day delivery received a package with plus size dress I can’t even wear them cause it is to big send a email of my item all not nothing am very disappointed as I other before and get my correct item”
“ordered a dress and the zip was so shoddy that when I unzipped it for the first time it bunched up and the zip itself was missing teeth hence the bunching, I've contacted them 5 times and no one has been helpful as they do not respond, waste of money!”
“I bought a white blouse that is cream, it was supposed to have balloon sleeves it doesn't and be a size 14, it's huge, I might try to send it back but doesn't look like you get your money back away, WILL NOT BE BUYING ANYTHING FROM THIS COMPANY.”
“As other reviews DO NOT GET PREMIER DELIVERY.
Ordered items over a wk ago with premier delivery and still not arrived. Contacted customer services 3 days ago and despite the acknowledgement email stating one of our dedicated team will be in touch with 48 hours this is incorrect. We’re still waiting.
Shocking, appalling service! Sadly I won’t be shopping with them again!”
