ISS Automotive Solutions Reviews

Name: ISS Automotive Solutions
Address: 9817 233rd Ave E Suite C, Bonney Lake, Washington
Rating: 4.84

4.8 Rating 3,653 Reviews

97 %

of reviewers recommend ISS Automotive Solutions

4.8

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ISS Automotive Solutions:

ISS Automotive has a passion for helping our customers solve the complex lifecycle challenges inherent in long-term vehicle service parts. With a focus on electronic and mechatronic components, our team offers multiple solutions to our customers, tailored to their specific needs. These solutions include component remanufacturing, contract manufacturing and aftermarket product line supplementation.

Founded in 1949, we have been distributing and remanufacturing electronic and mechatronic components for top automotive, off-highway, heavy-duty and commercial vehicle suppliers for 70 years. Our extensive knowledge of vehicle electronic and mechatronic components, combined with our engineering, project management and global sourcing capabilities, make us an ideal partner to help our customers solve their difficult lifecycle related service parts problems.

ISS Automotive Solutions 5 star review on 8th September 2025

195

Anonymous

Anonymous // 01/01/2019

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“I bought a new instrument cluster from ISS after the one in my ‘03 Tahoe started giving me all kinds of problems. I was really happy with the video provided on their site showing how to remove and replace the part. I’m not strong in the auto repair realm. The replacement was easy, and the cluster came to life perfectly. In fact, it’s better than it has EVER been, what with the blue LED lighting and transmission temperature gauge I added as an option to the cluster. But when I started my truck, it almost immediately died. And again. And again. It was idling too low. The truck would run if I had my foot in the throttle, but not if I lifted it up. That made going around neighborhood corners tricky. A Google search suggested that maybe the electronics had to re-learn the idle. My truck ran perfectly prior to the replacement, so electronics HAD to be the issue. I sat in the truck for some time trying to get the electronics to re-learn. The next day, I emailed ISS to find out if this was common, and asked if I needed to do anything special. No answer. At all. Luckily, after a week or so, the electronics do seem to have found a proper idle, and I’m thrilled with my new cluster. I just wish ISS would have told me to give it some time in response to my email. It would have saved a lot of heartache and stress. Still, I highly recommend the part, if not the customer response department.”

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Posted 5 years ago

Hi Don, thanks so much for your feedback. This is very helpful for us. Glad that everyone worked out well with your cluster and you are happy with it. Regarding the communication, oddly, I am not seeing a message from you. I am wondering if the email never got to us. We normally can respond very quickly during the week. Please know that you can call us as well if you can't reach us. Happy that that everything is working. If you should need us please email us again or give us a ring. Thanks for your business!

Posted 5 years ago

“They accidentally sent me the wrong cluster, but immediately fixed the problem and sent me the right one. Very good experience.”

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Posted 5 years ago

“Everything works just fine, and I really like the blue led upgrade. ISS has been very prompt on shipping ect.”

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Posted 5 years ago

“Quick delivery - great price - great product”

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Posted 5 years ago

“Great replacement instrument cluster for my 2004 SSr. Customer service was excellent in resolving what turned out to be a non issue.”

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Posted 5 years ago

“I’m pleased with the product and it fits well.”

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Posted 5 years ago

“Beautiful purchase, the right product, works perfectly, arrived very well packaged with return shipping provided and my next day shipping charges were promptly refunded due to a mixup with UPS.”

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Posted 5 years ago

“Great product! Great support! My instrument cluster is fantastic!”

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Posted 5 years ago

“This is the second unit I have installed (second car) that is what happens when one ignores recall notices. I have ignored recall notices for 40 years and never had a problem. This time my car and my wife's instrument panels finally went out because we ignored those recalls. Did first one earlier this year and mine today. Both were a piece of cake to install. Both are now reading accurately.”

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Posted 5 years ago

“Got the product in the time they said works great.”

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Posted 5 years ago

“Purchased dash cluster for 2004 Suburban. Gauges came extremely fast in bulletproof packaging. Cluster is absolutely beautiful and with the help of Youtube I was able to install myself in 5 minutes. Returned old cluster in prepaid box for lifetime warranty. No core charges to deal with. Would recommend to anybody looking to fix their GM cluster. 5 stars.”

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Posted 5 years ago

“Was really happy with the service and the part . After trying to find one in my home town r close no luck . Your ad came up on phone . I placed a order and got it the day it was suppose to be here . Great price and very Great service . And sending back the old one was very easy . Thank you so much . James”

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Posted 5 years ago

“The whole process from ordering to installation was fantastic! I will definitely deal with y’all again!”

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Posted 5 years ago

“Great company fast service”

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Posted 5 years ago

“I recently purchased an instrument cluster for my 2003 GMC Sierra. I could not be happier with the purchase. I now have have a working speedometer and gauges with a lifetime warranty. Highly recommend!!!”

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Posted 5 years ago

“I ordered the wrong radio and immediately emailed to cancel. I got a return phone call and was told ISS could send me the exact radio I needed even though it was not currently listed. First time that ever happened! Could not be happier!”

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Posted 5 years ago

“Really fast service! I like that they ship you a replacement first and then you can later send in the core.”

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Posted 5 years ago

“Such a great product. Plug and played as they said. 👍👍👍👍👍”

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Posted 5 years ago

“I bought a product from them and while I felt that it was a bit overpriced for what it was. I mean it was literally a plastic box with a circuit board in it and some wires for $80 they definitely made up the price with their customer service. I had an issue with my device and I contacted them about and next day I already had my replacement at the front door and they included a free return shipping label. The new one works perfectly and I am very satisfied with the customer service and product.”

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Posted 5 years ago

“Very easy and effortless. No surprises. Cluster is working great.”

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Posted 5 years ago

ISS Automotive Solutions is rated 4.8 based on 3,653 reviews