“This company is the worst customer service. It is non-existent. You order a product, they discontinue it and you can never get a hold of them. How is this business still afloat. Madness.”
“My husband ordered a pair of corduroys. When they arrived three weeks after the order was placed, they were the wrong color AND the wrong size. He email'd about how to return and was told to just send them back. Sent them back a month ago and there has been no sign of a refund. Was told that refunds take a month to process! Still hoping I will see $165 back on our card (the $14 we paid to ship them back is, I guess, a lost cause) but I really should have checked this website first.”
“Tried to follow up on a return/refund for a few days (at least 4 calls per day). They don't answer the phone; ever. Their system disconnects you after 15 minutes of waiting. Then I discovered JP and Guideboat are the same company. I had to open a credit card dispute against Guideboat because they never refunded a return and also don't answer their phones or email; ever. Very dishonest and despicable company. I'm currently out $800, but won't give up. BBB is the next step.”
“Returned an item that looked nothing like in catalog. Tracking indicated received item October 27, yet they tell me received Nov 9. Still no refund and its Dec 2. Poor customer service”
“I returned an item in the middle of January 2019. I received no notice of it being received, so I called last week - Feb 20 - and they said they just received it (I'm calling BS on that) and I should receive my refund in a day or two. Feb 27 and no refund. They have some nice things but the way they handle refunding returns seems shady, hanging on to the money like that. Beware if you need to return things.”
“Bought 2 pairs of wide-leg pants and the fit was perfect. I was reluctant to buy these online because I'm a difficult fit but their size charts are excellent. Just measured myself and found the closest size. Both pairs look great.”
