JCPenny Reviews

"Placed an order and after the order was placed I received a coupon on the same pair of jeans that I could have saved $9.99. Customer service would not apply the coupon or even give me a store credit. Makes me want to shop elsewhere. Very unsatisfied with company and customer service."

"I\u2019m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer? \r\n\r\nI called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn\u2019t get the image of that gross mess out of my mind. \r\nI was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I\u2019m never going to shop at JCPenney again. \r\n\r\nAs a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store\u2019s quality control team, and the nonchalance of their customer service staff."

"I\u2019m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer? \r\n\r\nI called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn\u2019t get the image of that gross mess out of my mind. \r\nI was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I\u2019m never going to shop at JCPenney again. \r\n\r\nAs a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store\u2019s quality control team, and the nonchalance of their customer service staff."

"I\u2019m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer? \r\n\r\nI called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn\u2019t get the image of that gross mess out of my mind. \r\nI was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I\u2019m never going to shop at JCPenney again. \r\n\r\nAs a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store\u2019s quality control team, and the nonchalance of their customer service staff."

"I\u2019m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer? \r\n\r\nI called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn\u2019t get the image of that gross mess out of my mind. \r\nI was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I\u2019m never going to shop at JCPenney again. \r\n\r\nAs a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store\u2019s quality control team, and the nonchalance of their customer service staff."

"I\u2019m not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer? \r\n\r\nI called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldn\u2019t get the image of that gross mess out of my mind. \r\nI was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because I\u2019m never going to shop at JCPenney again. \r\n\r\nAs a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this store\u2019s quality control team, and the nonchalance of their customer service staff."

"Horrible customer service, I ordered pants for my son, they arrived with the security ink tag still on them , I called the customer service number he said I would have to drive them a half hour from my house to the store to have it removed, I told him I ordered them so I don't have to go to the store, he then said he can send me a return label to send it back and then reorder and I wouldn't have the pants I already paid for for about 2 weeks, I told him that is unacceptable it's not my mistake why should I have to drive anywhere or wait at all, just send me a new pair, he said he was ending the call and hung up on me, that's the last time I will deal with JCPenney, just another big box store that's needs to be run out of business, it's a good thing Amazon has good customer service because that's all that's going to be left soon"