“The 3 outfits for small children,the whole outfit wasn't there.3 times your out.AM OUT. Every single time.was great quality and Price.But that's to many times ordering, picked up.And DISAPPOINTED .”
“Prices great! Selection better than the stores here in my city. 2nd visit in 4 days. My Complaint is understaffed! One register for entire store! Employee trying to please customers while getting screamed at by Rude, price lying customers while others wait because she is alone. I saw many walk out from waiting to long (not employee fault). Not happy to see JcPenny saving a nickel by not Staffing appropriately”
“So, I ordered 2 different items at the same time on 8/5/20. I received one of my items around 8/15/20, and it was not what I had ordered. I never received the other item, so I called customer service. The young lady I talked to was very nice and immediately gave me a refund for the item I did not receive, then instructed me to return the wrong item to a JC Penny store near me. I agreed to do this. 2 days ago, on 8/23/20, a total stranger left the package with the other item on my porch. I called JC Penny to let them know I received the item. I was asked for my card # so I could be billed again for the price of the item. I did not want to give my card # over the phone - I payed using PayPal initially. I was told the only other option was to return the item. I was offered no compensation for what I had gone through with this order, not even an apology! This has cost me so much time, stress, frustration and disappointment. I will be sending both items back, and sad to say, I will not purchase from JC Penny again, although it has been my favorite place to shop for many years.”
“Would not purchase online with this company again. Only reason I give 2 stars is because if the item I bought but it's a Levi's jacket which happened to be sold through this company. I noticed the price drop after I purchased it. I thought like other stores I've had experience with that they would honor the discount since it was just a few days I had ordered. My order was still processing. I called the toll free number and it seemed like the employee made excuses. I've had much better customer service and amore professional interaction with stores like REI. I sent a review and that was denied. I realize why this company is closing many stores. I definitely dont recommend purchasing online with JC Penny's.”
“I booked a hair appointment,last minute today online. I had the appointment scheduled for almost two hours before someone called me and told me that there was no way anyone could do my hair at 6:00 Due to having to go pick up her baby from daycare.So I opted for just a haircut and she said, well I have a 5:30 haircut and then I have to take a lunch and no one else here can do your hair. Everyone is booked. Even when it shows that there appointments available online! She offered only to give me another day. I will be 50 tomorrow and wanted to surprise everyone with new hair.I would have booked it sooner but only had this opportunity due to a very tight budget and not getting out of court until 3:30.”
“I’m a loyal customer. I’m usually in Penny’s at least once a week in women’s wear. I must say, for the last year maybe more any time I come, she makes her way to greet me and I can tell her what I need & where I’m going. She starts grabbing things that I would like!! She needs to be recognized for her great customer service her name is kassidy. She’s so sweet with impeccable customer service. Ok also the store is very beautiful, I must say I love to give a review about customer service and I can give a lot of girls zero stars mostly bc every time I come in there is no one at the register and if there is the chitchatting & not helping anyone. So it is truly nice when you find A-1 customer service “kassidy” to be review”
“I ordered a shirt the first few days of December 2018 for a Christmas gift. I was told it would be available for pick up between 12/7-12/12. I went to the store on the 13th because I was in town and hoped it would be there, their website showed it wasn't there yet, it wasn't and was told they didn't know when. I finally received an email on 12/17 when I was unable to get to the store again until 12/20 making it too late to get the gift shipped out. I asked for an explanation, none was given. I'm highly disappointed. I've been a JCP customer for many many years and things have changed over the last few years. They stopped giving good incentives to shop there and they don't (at my store) treat the customer nice. It's rare to be greeted in a friendly manner. Its sad.”
