"I placed an online order that never left the warehouse, though it was provided a tracking number and labelled as \"shipped\". I called in, to ask about the order and I escalated to a supervisor, since the first representative wanted to recharge me, then provide standard shipping which I stated was unfair, since my items should've been here a week ago.\r\n\r\nThe supervisor, Verisha, was beyond unhelpful. Not only did Verisha seem to have an attitude, but for most of the call, Verisha delivered nothing but bad news. When I asked Verisha, for example, to close my account and cancel the order, Verisha responded \"You can do both yourself, is there anything else?\". \r\n\r\nFor a consumer who gave YOU their hard earned money, when YOU didn't fulfill YOUR end of the bargain by delivering the goods I paid for -- JCPenney has no shame in providing zero results, zero resolution and zero representatives AND \"leads\" who want to help."
"I placed an online order that never left the warehouse, though it was provided a tracking number and labelled as \"shipped\". I called in, to ask about the order and I escalated to a supervisor, since the first representative wanted to recharge me, then provide standard shipping which I stated was unfair, since my items should've been here a week ago.\r\n\r\nThe supervisor, Verisha, was beyond unhelpful. Not only did Verisha seem to have an attitude, but for most of the call, Verisha delivered nothing but bad news. When I asked Verisha, for example, to close my account and cancel the order, Verisha responded \"You can do both yourself, is there anything else?\". \r\n\r\nFor a consumer who gave YOU their hard earned money, when YOU didn't fulfill YOUR end of the bargain by delivering the goods I paid for -- JCPenney has no shame in providing zero results, zero resolution and zero representatives AND \"leads\" who want to help."
"Although it were previously my belief, that in this day and age, delivery companies took pictures of packages that were REALLY delivered to MY \u201cfront door step,\u201d as proclaimed. . . I proceeded on with what I knew was going to be, \u201cone heck of a wild goose chase,\u201d proudly sponsored and provided by none other than JCPenney . . . yes, I proceeded on, for it were REAL and TRUE my bank account was debited for the contents contained in this \u201cEaster egg\u201d of a package, that the delivery company must\u2019ve just \u201chidden away\u201d in my bushes, or perhaps, even better yet, secretly \u201ctucked away\u201d at one of my neighbors\u2019 houses . . . Perhaps the delivery company hide it to well though, because none of my neighbors have found it either!!! Luckily for me though, the fun wasn\u2019t over, for JCPenney also has a \u201cmaze of a way,\u201d of getting a hold of a REAL-LIFE CSR (by chat OR phone) as there is not even an option for packages that REALLY were not even delivered OR any option to speak to a live agent!!! This did not make me fret though, for I knew (and know) my troubles . . . I mean . . . my \u201cfun time,\u201d is\/are far from over, because, although I did eventually get through to a human CSR, he just gave me a SCRIPTED response of how sometimes the delivery company just \u201cmarks it\u201d as already delivered, although it REALLY has not been yet, and that if it hasn\u2019t REALLY been delivered in a few days to call back then (although JCPenney\u2019s site informs to call the delivery company if not really delivered in 2 hours after reporting it as delivered)!?! Why would a delivery company mark something delivered, if it REALLY has not been??? Why would JCPenney actually post this absurd BS about it reporting as \u201cdelivered,\u201d although it hasn\u2019t been, on their site as an explanation (also proving this must be a frequent occurrence that they are aware of)??? I personally do not have the time or patience to deal with what is accurately defined as a GAME, just in order to get what I paid to be delivered to the address provided!!! Not to mention, now JCPenney is telling me to contact the delivery company, and the delivery company is telling me to contact JCPenney!!! Ridiculously UNPROFESSIONAL and INSANE!!! I personally will NEVER shop with JCPenney again, and I plan to inform anyone and everyone of such unprofessional tactics JCPenney employs and engages in!!! I have never ran into such absurdities in ANY big retail store before EVER!!!"
