“Do not shop online at JCPennys because they’ll get your order wrong and if you try to talk to customer service then you won’t end up talking to a actual person and the number will hang up on you. If you are looking for a good website to order items off of do not go to Jcpenny”
“Never buy any jewelry from them The Real Fine jewelry Ain't Sh*t bought 2 tennis bracelets the sterling silver broke within a month and the Gold started to change the Earrings sterling silver started to change always. Customer service Suck!!! I would not recommend”
“I was at the JCP at the SI Mall for a return. I asked if I can make a return at this register and the cashier said yes. I waited on line when another cashier came up to me screaming that the returns are made downstairs. I continued to wait because the other cashier said I could do a return there. Then the other woman says i told you returns are downstairs and I said returns can be done at any register. She said well I'm deaf, I didn't hear you. I said I never said anything until now but I heard you. This is why JCP is bankrupt. Why should I have to be forced to go all the way downstairs and wait on a long line with people who are also picking up orders made online. I wish I knew the cashier who did my return. The reciept states assoc: 0403. I did thank her for her kindness.”
“I went to order online as I have been doing for a while now. Only to see you are charging for shipment to your store. It use to be free. That is very disappointing.
Would you prefer to charge $8.95 and lose a sale of less than $75.00? That makes no sense to me.”
“When your store does not have a product, I then go online to order it. I did that on my last order and I was charged shipping. Shipping to store. What are you thinking? If you don’t have it at your store why am I being penalized by paying shipping to order it online? You will lose my online business. I have tried very hard to continue to shop at JCPenney throughout this pandemic, but if you’re going to charge shipping to store I will go to a different merchandiser. I was very disappointed by your change. My sales woman, Melissa, at customer service in the back of the store was very nice. She was the only good thing about this transaction.However, JCP this new move is not very customer friendly.”
“Hello,
I bought 2 black series street savage rc car in yellow 2 years ago but jcpennys kept sending out broken return ones it was all undone in the box and it looked like it was a return like some body returned a broken one.
also I bought a sharper image thunder tumbler rc car red but I don’t like that jcpennys put it in a bag and it was all squished when it arrived I was not very happy about jcpennys the few times there were horrible lately.”
“Port Charlotte Florida. Lines have been awful in Men's dept. All other departments don't have any cashiers. Only men's. 20 people in line with only 2 cashiers. Twice this has happened. in one week.”
“I had placed an order in January 2021 for an Ashley couch and loveseat. Learned today that my order would not be filled until October 2021 . Very disappointing since I had accepted the COVID crisis and the Suez Canal event. Do not recommend ordering furniture from Penny's unless you want to wait almost a year.”
“I was very disappointed in my visit today at Plainfield jcp Only a few fitting rooms open. Sale association seemed stressed which I understood when I went to the shoe department, it was in disarray, I would be stressed too if there wasn’t enough help 🥲I was sad to see such nice merchandise not taken care of😳 no respect🥲 We need better Mothers 🥲”
“The 3 outfits for small children,the whole outfit wasn't there.3 times your out.AM OUT. Every single time.was great quality and Price.But that's to many times ordering, picked up.And DISAPPOINTED .”
“I placed an order on Sunday, and we had a family emergency and was going to be out of town for a week. I called to have the order shipped to the store instead of to our home. I was told that there is nothing they can do for me. I should contact the shipper. How could I contact the shipper when the order was not yet filled? The call center supervisor said she was the highest level when I requested to speak with a manager. JC Penney does not care about customers, no wonder stores are closing. In the technology age, they don’t have an option to cancel or make changes to orders is absurd. I will take my business elsewhere, where people don’t hang up on you, or have a bad attitude.”
“Purchased a queen size Sealy Humbolt Mattress that was sold as a Firm, after 3 nights sleeping on it, It became a hammock shape and had to climb uphill to get out of bed and cause back pain. Penny's makes it very difficult to return. Never will recommend Sealy or Penny's again. Very disappointed at JC Penney's and Sealy for selling Junk like this mattress.”
“Worked there full time for 3 years. Made an already low hourly wage but was expected to perform at the highest level of commitment with no raise in 3 years due to company’s “bankruptcy “”
“Mr. Burkholder in the children's department was outstanding! He helped numerous customers find coupons to save them the most money! Well done Mr. Burkholder!”
“Purchased a mattress, was told there will be a three week lead time. After 4 weeks now, I was informed that it will be another 4 weeks until it ships from the factory. 8 weeks to get a mattress-bizzare. Customer service informed me that it shipped on 4/22, which was a lie. The sales man promised delivery in 3 weeks, which was also not accurate information. Since JCP does not stock any mattresses, I had to cancel the order. I paid cash at the time of purchase, but have to wait 7-14 business days to receive a check for my refund. HORRIBLE CUSTOMER SERVICE...NO SOLUTION....NO SUPERVISOR CAN ASSIST WITH THIS PROBLEM EITHER. My advice....don't purchase anything from furniture or mattresses from them To find this out, it took me 3 phone calls and 2 hours and 15 minutes!!!!! Unacceptable.”
“I am very disappointed in the jury department with supervisor and manager no customer service at all.. I and my fiance came in and bought two engagement rings which was supposed to be size to our feet. His ring was not sized to his feet they ordered it through a third party and it was received at the store. I came in and they cannot find it or never gave me a call one manager came up and could not find it also supervisor arrived and found it 20 minutes later... 🤔 My engagement ring also with my wedding ring could not be found in this system supervisor finally finds it in the system and did not know if it was in Texas or on its way back to the Stockton location.. I called in today in the supervisor was very rude on the telephone but not let me speak to this store manager and then what to explain on how the store manager already had left the store.. he also told me that my ring has just made it to Texas three and a half weeks later so I asked how long would it take for it to come back to the store he has no idea.. SMH I thought that JCPenney's would have been the best way to go about it but I'm having second thoughts.. I'm getting married in 2 weeks and I do not have a ring 😭😭🙏🏾”
“Wanted to return a pair of tennis shoes, wore them a few times and didn’t fit right. I purchased two of a smaller size and kept those but they would not let me return the too big shoes since I had wore a few times. I had them for less than two weeks. No thank you , I will shop at Kohl’s from now on where this is never a worry or issue”
“Hello yes I bought a recliner that matched a sofa online to JCPenney furniture look good online I've had it for less than 6 months and the chair has already broke one of the back braces makes me feel betrayed by JCPenney very bad furniture”
“I bought 4 sets of towels in January, today I noticed one of the hand towels is already ripping I called customer service only to be told they have a 45 day policy. Words cannot describe how I feel right now I spent over 400 hundred dollars. Needless to say I will never shop at JCPenny beware shoppers!!!!!!!!!!”
