“My husband received a jacket from his father, who has recently been diagnosed with stage four cancer. Unfortunately, they got the wrong size, so we went to exchange it and they had to order it in. We have now been at the JC Penny store 4 times to exchange it. They have sent the wrong color twice and the wrong size twice. Now, the coat is out of stock and JC Penny won't do anything to help. Honestly, this is more of an emotional attachment to the jacket, due to my husband's fathers diagnosis. Because JC Penny messed the order up four times, now we are penalized. My husband has reached out and they have not done anything. Very disappointed with the level of service.”
“Store #2434 jewelry department is excellent customer service due to employees Stephanie and Anastasia. I went into size a ring just recently purchased. Stephanie went above and beyond the call to help me. I would certainly recommend them to jcpenny if they want to purchase a beautiful ring as I did or anything else. because of Stephanie.”
“Honestly the Sephora In jcp deserves a zero star service I did a curb side pick up and the order unfortunately was canceled and I was okay with accepting that; but It’s been 2 months now and I still haven’t received my refund from the Sephora In jcp I will not be returning back to this Sephora ever again.”
“I received a $50 gift card. Even though I paid for shipping I never received my order. They sent it without my apartment number so USPS would not leave the package. JC Penny refunded $27.86! Apparently they charged me for the discount I was given at checkout AND the shipping even though it was their fault I never received the package! This was a straight up rip off of $22.14! And their customer service number is a joke! They try to sell you or sign you up for a bunch of other services, but you never get to speak to an actual person! I had to call my local store, EVEN though the order was placed online! I will never do business with them again and have told family & friends to NEVER give me one of their gift cards ever again!”
“I honestly didn’t even want to give 1 star. I had a curbside at Jcpenny that I was going to try today. Since I had my 11 month old I didn’t want to bring in store. So I pulled up. There was not a single sign for curbside. So I politely called to ask where to park and the first person to answer was extremely rude and would not answer me. She then hung up the phone on me. The next employee I spoke with, I told her what happened and I just need to know where to park. She then sat the phone down mid conversation and eventually just hung the phone up. I then was forced to come in store. They then proceeded to tel me they have so much time to do the curbside. She after they immediately didn’t get it out to me, the checked it off as filled, when it absolutely was not. I thought they gave my items to another customer. I will never shop at Jcpenny again because the customer service is TERRIBLE. This was the Moline IL location.”
“I went online to order to pick up it was a gift for a child. I tried for a hour to get it to work when I couldn’t I went the store ( I live a hour out of town I drove in just for this gift) The cashier was very nice and tried to help me but when she couldn’t I asked her to please call manager and she did. It was a toy they only had one left it was on sale for 33. It had a code hearts to get it for 29.99 the cashier tried very had to help me find how to do it Finally we were able to get a manager she was not friendly acted like I was bothering her she had to walk to another register to try and figure it out never said excuse me I will be right back or nothing just took it and came back not happy. She would not give it to me for 29.99 but because it was advertised at 33.99 she did give it to me for that thank goodness but did not even try to get the code heart pricing I just paid the 33.99 plus tax and took my gift. I was extremely disappointed I drove a hour to this store for manager not to honor full sales price and be treated ugly by manager. I have to say the cashier was very nice and did everything she could to help. I have done a lot of business in this store and shop very often there. I feel you really need to focus on employment customer service.”
“I Pisha M. Jones Is Very Pleased With JCPenney's Store Service. I Love Shopping At JCPenney's Store. The JCPenney's Sales Ladies Tiffany And AsharieTreats Their Customers Very Kind And Well. JCPenney's Customer Pisha M. Jones!”
“There prices is his high but there stuff is trash it does last at all you wash the clothes it fades quick I use to shop there alot but not anymore . It's cheap none quality but there prices is high . Everything that I have purchased from them either broke, clothes faded shrink not good. I wont be shopping there no time soon”
“Worst experience of my life with JCPenny. I ordered two suits set for my kids but never delivered. I am trying to cancel the order but they are not canceling my order and saying they cannot cancel the order until it will not deliver to the store.”
“If I could give 0 stars I would! Talk about an absolute horribly rude experience. Jcpenny doesn’t sell the couch I purchased less than a year ago. I asked for guidance on how to proceed because it needs replaced under my warranty. I had a horrible delivery right off the bat which should have warned me. The couch delivered was broke and looked like it was chewed on the corner... needless to say it was never fixed even after a complaint was made upon delivery. Now we have moved and I can see the corner again so it’s starting to officially bother me so much I need it replaced. The woman was completely rude on the line. As a former associate I am appalled. I asked for an email explaining that jcpenny will not replace my couch because they no longer sell it and she rudely said I have no email. Wouldn’t do anything for me then I asked for what else I can do and she said “I told you what to do”. I mean give me a break. So here I am. Wasted 2k on a couch that lasted less than a year and won’t be replaced. Now I’ll head to Ashley’s and ask for them to replace a couch made by them but purchased at JCPenny (since that’s what I was told to do). LOL. No company replaces what someone else sold.”
“I am disappointed that product availability for My Pillow has been discontinued for political reasons. I prefer JC Penney over Amazon and would rather spend my money in their store.”
“I’m not one to turn people away from businesses, as I know people need to have their own experiences and make their own opinions. However, I STRONGLY advise literally any and everyone to stay away from JCPenney in the Ocean County Mall. My husband purchased my wedding set in 2017 and it has been issue after issue with them ever since. Not only are ALL of the jewlery associates inconceivably rude and unhelpful, but I have been calling customer service over and over, asking to be transferred to managers and supervisors for two hours now and my issue is STILL not resolved.
Once I get my rings back (IF EVER) after not having them for over a month, I will be taking them elsewhere to be serviced even after my husband paid extra for the lifetime warranty, because at this point, I would literally spend any amount of money to never be treated like this again.
Do yourself a favor and don’t bother buying anything of value from this store. You will 1000% regret it.”
“I ordered a make-up kit on Black Friday that was supposed to be delivered between 12/10 and 12/14. I received the package on 12/30, and it was the wrong item. The packing slip stated the correct item. I sent in an email with pictures and attachements of the slip. The online Customer Care team is useless, they cannot view images or attachments, even though all the online receipts have images as the item descriptions. Then they tell me that they do not sell the lotion kit I received so I have to take it to a store and see if they will accept it. I was asked for the same order and item information 3 times. I have been a loyal customer for years. I will never shop with them either online or in store again, even if they give the items away. This is the last time I am dealing with the abhorrent customer service.”
“Would give a -5 if I could. Stupid move discontinued My Pillow. Stay out of politics. Your chain s struggling as it is. I will spread the word, BOYCOTT JCPENNY”
“I would give this store a big fat”0” if I could!!!. I went to the Galleria Mall and shopped at JCPenny. I bought $200 worth of clothing which I wasn’t going there to do. When I went to the register, the cashier never said hi or if I found everything. Not a single word to me but definitely to the young girl he was trying to hook up with!!! After cashing out, he just slid them on the counter without a bag or anything. REALLY?? Since when do customers carry there stuff out the door unbagged? All the people working there are very rude, walk away when asking a question, and after saying excuse me 3-4 times they still act like they never heard you. I will NOT be shopping at there again! I’d rather go to the smaller malls to shop than deal with rude and ignorant people at this mall!! Maybe you need to teach your employees the rules - always ask if they need anything else, customers are always right, and always always ask them if they need things bagged!!!! Close this store instead of the ones in the suburbs!!!!!!!!”
“On January 18, 2021 I went to JPC at Westfield Wheaton, MD. I had ONE brand-new item(a purse in bought in the store) to return with receipt ready. Only one register was working and the two customers ahead of me had several issues with their returns, each taking 30 minutes. There was only one clerk at the register which was handling pick-ups, returns and exchanges. I had been in line for an hour and there were at least 13 customers behind me. Another clerk said since I had only one item she'd take me to a different register. When we went there that clerk (the only one) was helping a customer place a home furnishing order and she told us it would take some time. My helpful clerk finally took me to the Hair Salon to process the exchange. By this time, during COVID, I had been there for 1-1/2 hours. JCP has a huge online ordering and promotional site but the difficulty with customer service delays instore has not changed, for me, at least in 20 years. I will never shop there again. (Tran no. 4005, helpful assoc:0255, term: 382; time: 2:37 pm”
“If I could rate a NEGATIVE number.....I would. I ordered an item 2 days ago because the order window online said free shipping. After I placed the order I received a confirmation of the order right away saying that it was "same day pickup". I am trying to avoid stores due to Covid-19 which was the entire reason I wanted it shipped.
I then tried to cancel the order (just a couple minutes after placing it) by using the "cancel" button on the website which did not activate anything. Nothing happened when I clicked it several times.
At that point I tried calling them using the number on the order and the automated reply couldn't find the order and there was no prompt to speak with a person.
I sent them an email asking for the item to either be shipped or cancelled and got NO RESPONSE.
Today I found a number online where I could actually speak with a human being. I got connected and explained everything. She said that she could NOT cancel the item even though it's still in the store!!! I then told her that I am trying to support brick and mortar companies because I don't want them going out of business but this lack of customer support or help was not convincing me that they are a caring alternative.
After explaining my disbelief of their lack of help I told her that I would pick it up but would never order online again from Penney's she then said that if I don't pick it up it will cancel. I said,"Why didn't you simply tell me that when I told you that I wanted to cancel? That would have solved this whole problem". No reply !!! She had made me go on and on and wouldn't have mentioned it at all if I hadn't strenuously complained.
JCPenney......I am DONE with you. You don't care about your customers so I no longer care about your survival. I hope that you re-examine your treatment of customers.”
