“If I could they would get a 0!!!! They mailed my order to an address I lived at 6 years ago and refuse to give a credit or resend the items even though I selected that the billing and shipping address were the same!! I have NEVER had a company treat their customers so poorly. I will NEVER patronize JCP again-EVER!! Piece of garbage”
“TERRIBLE CUSTOMER SERVICE!!!
We ordered bow ties for our wedding from their website, the order came in...missing 3 bow ties with a note that said they would be here within 4-7 days...okay no biggie. Well 20 days later still haven’t received them. My fiancé called to check on the order and at first was told that THEY WERE COMPLETELY OUT OF THEM & there was nothing they could do. After getting upset with the lady on the phone she did “further research” and magically found 3 more. She then proceeded to say “well we refunded you back on the 17th...so I need care info Bc they aren’t FREE” completely RUDE and UNPROFESSIONAL. Would not recommend this store to anyone. Even with their reasonable prices. 👎🏻”
“So, I ordered 2 different items at the same time on 8/5/20. I received one of my items around 8/15/20, and it was not what I had ordered. I never received the other item, so I called customer service. The young lady I talked to was very nice and immediately gave me a refund for the item I did not receive, then instructed me to return the wrong item to a JC Penny store near me. I agreed to do this. 2 days ago, on 8/23/20, a total stranger left the package with the other item on my porch. I called JC Penny to let them know I received the item. I was asked for my card # so I could be billed again for the price of the item. I did not want to give my card # over the phone - I payed using PayPal initially. I was told the only other option was to return the item. I was offered no compensation for what I had gone through with this order, not even an apology! This has cost me so much time, stress, frustration and disappointment. I will be sending both items back, and sad to say, I will not purchase from JC Penny again, although it has been my favorite place to shop for many years.”
“Today the temperature in Tucson Arizona is 110 degrees at 4:30 pm. There is a sign holder posted out on the corner announcing the closing of the store during an excessive heat warning. I called the store and was put on hold. When the customer service representative came back she informed me that there was not a manager on duty with whom to speak. AND was very defensive stating that it was another company that is responsible for the sign holders, and offered to transfer me to a manger's voice mail to voice my complaint. (I then proceeded to sit on hold without ever being transferred for now 15 minutes. IN MY opinion this displays gross negligence of fair labor and takes advantage of Tucson's vulnerable population (those willing to sit in 110 degree heat for a low wage). AND this type of disregard for the welfare of human beings looks really bad for JC PENNEY. Never mind the poor customer service of putting someone on indefinite hold and not responding. Going out of business or not I will no longer shop at JC Penney out of principle.”
“Went to jc penny at the lewisville mall and that picked out the clothes I wanted to buy. An employee said they were about to close and once I got the register Lucy said, “to leave my things there because her registers were closed and when they say they are closing, they are closed! And I could come back another day and purchase them!” I asked her if she could please call a manager and she said, “I’m the manager!” I couldn’t believe it!! No wonder they are closing most of their stores, very poor customer service! I almost felt like I was in a third world country.”
“I received dishware set that was broken during shipping. I returned the following day per return label. JCPenney sent. I was told I would have my refund within a week. I contacted them and now they pushed my refund out two to three weeks. This is unacceptable.”
“I buy 3 mattress from jcpenney store at hurst on may 23 and the delivery it should be on Jun 16 as what they said in the recipe and until now I didn't receive my orders July 22 what kind business that I went go today to the store to ask them to cancel my order after 2 month waiting they refused to cancel my order really I m so said I will never go back to buy anything from jcpenney no more jcpenney for ever”
“After being on the phone over an hour, the same representative tried to say she was a supervisor. I received a pair of shoes with manufacturer's defect and I was told to return it on my expense. I'm diabetic, I explained the created blisters and they still did not comply.
I don't recommend you buy online unless it's absolutely necessary.”
“Told cust svce many times I returned item and due to incorrect size sent to me. They deducted S and H from my refund. Spoke to 10 reps and all told me different ways was to get my refund / was told will get credited to my MasterCard. I called my bank and they did not see it - came in with a check the next day- made an idiot of me having to call my bank. Cust. reps DO NOT understand English. I asked easy questions - when will I receive my refund - rep kept repeating "the warehouse made a mistake in fulfilling your order" Exasperating. Also asked another rep about a label when will I receive it? He could not answer me. They need to hire people fluent in English which many are not. I called 10 times and most don't understand basic English - how the hell cam they answer customers' basic questions??? Most horrible customer service I've experienced in my life!! No wonder they're going bankrupt - turn customers off!!! Would give them -0 but they do not have that rating.”
“No curb side pick up. I ordered stuff online coz i didn't want to enter the store. Why to mention curbside pickup if its not available? Pathetic management, rude staff. Never ordering or going there again. Horrible experience.”
“I only rated it a 1 because 0 isnt an option! Worst service, all-around, ever! My 2020 Mother's Day jewelry gift was ordered on May 15, 2020 at which time the website stated they had the ring and correct size in stock and gave a delivery date of June 10, 2020. I called this past Friday and was told that it was shipped "that day, but please allow up to 2 weeks for delivery". Today, I received a tiny package with a cheap "silver??" chain necklace included. Afterward came an email that JCPenny had to cancel my order due to it being out of stock. Never in my life have I received a lack of customer service like this. If I can figure out a way to send back the junk chain they sent me without spending out of my own pocket I will! It's not even comparable to the price they originally "held" for over a month for my ring I tried to order 🤬”
“I wish they had a way to give no stars jc penny on the loop in Kissimmee fl worst place ever that’s including cashier and and manager at the front a store that needs to sell like right now they make it extremely hard to purchase something then you talk to the front employees and they don’t do nothing to help unbelievable.Its about time they go out of business.”
“Called costumer services and after waiting for one hour the representative did not help me and tried to transfer the call to the store which was already closed...”
“Held on the phone for 55 minutes to speak to a representative and hung up because no one on the other end came on the phone. Such poor customer service...I can understand why the company is going out of business.”
“I wish I had of read this before ordering online. I order a ring on May 14th that says it was in stock and to be shipped a couple days later. Checking order status didn’t move for weeks. I called and they stated because of manufacturers it hadn’t shipped yet and wouldn’t until 6/8. Again no communication about that, website is never updated. I tried calling and waited 35 minutes and still no answer. All it says is shipped. It still hasn’t arrived. I will never order online again from JCPenney. Worst service I’ve ever received. My daughter is still waiting for her 16th birthday ring.”
“Worst customer service experience in my 43 years! Ordered jewelery online over a month ago and still has not shipped and can't get refund. So disappointed. Ive called and emailed on numerous occasions asking to speak with a supervisor. Nothing nada squat. I've reached out to federal agency's at this point. Im done with the run around.”
