Login
Start Free Trial Are you a business? Click Here

JCPenny Reviews

1.8 Rating 856 Reviews
19 %
of reviewers recommend JCPenny
Visit Website

Phone:

ph:+1-972-431-4446

Email:

rkeller@jcpenney.com

Write Your review

JCPenny 1 star review on 5th September 2025
Amy
JCPenny 1 star review on 22nd May 2025
Anonymous
JCPenny 1 star review on 22nd May 2025
Anonymous
JCPenny 1 star review on 22nd May 2025
Anonymous
JCPenny 1 star review on 22nd May 2025
Anonymous
JCPenny 1 star review on 22nd May 2025
Anonymous
JCPenny 1 star review on 10th January 2025
Jason Milks
38
Anonymous
Anonymous  // 01/01/2019
I bought a twin size quilt for my sister for Christmas. It arrived 2 days early. But wasn't a quilt. It's 2 pices of thin white cotton with the design embroidery. The 2 pieces are sown together on 3 sides leaving an opening (I guess to add the middle stuffing).this wasn't in the description online. Definitely disappointed 😞 😒
Helpful Report
Posted 9 months ago
he JCPenny Customer SerVice 8O541O,56 OO was tried by the United States Court for China and found guilty of publishing four such articles in 1940. given a suspended sentence of ten months.[12] Four Chinese publishers, Chow Tien-lai, Woo Chi-ts, Chang Ziang-sun, and Woo Tsung-chi,
Helpful Report
Posted 9 months ago
Jewelry department. One lady captured walking around display cases with a lady that couldn't make up her mind totally ignoring me standing on one spot for longer then 20 minutes instead leave that lady to choose and make her decision and help me and other three people standing and waiting. Other lady spent 20 minutes checking out the other lady having sweet talk while we all waited for them.. Ridiculous organization and management, customer service, and courtesy. Plain Horrible.
Helpful Report
Posted 9 months ago
Do not deal with these people. Charged me shipping for items in store I ordered on line and picked up in store an hour later. Rip off artists.
Helpful Report
Posted 9 months ago
I was told prior to returning my purchased item that I would receive a full refund, that included shipping. But when I returned my purchase at a store, I was denied a refund for shipping. The bed pillow I bought was not in the manufacturers zipper bag instead it was in a plain open bag.
Helpful Report
Posted 9 months ago
Ordered 6 Pair Arizona Mens Advance Flex 360 Relaxed Fit Jeans, every thing was great until I got them, all six pair has spots that look like they will be holes soon, each has at least two spots in them. I am very disappointed in them
JCPenny 2 star review on 29th November 2024 JCPenny 2 star review on 29th November 2024 JCPenny 2 star review on 29th November 2024 JCPenny 2 star review on 29th November 2024 JCPenny 2 star review on 29th November 2024
Helpful Report
Posted 9 months ago
In the context of the Civil War, JCPenny CUs TOm'ER +1 ( 8O5 ) 41O-56OO Jc Penny PHO'NE NUMBER +1 ( 8O5 ) 41O-56OO constitutional federal union. In this meaning, the Union included free states (in the north and west) and four southern border slave states, Delaware, Maryland, Kentucky, and Missouri, though Missouri and Kentucky both had dual competing Confederate and Unionist governments
Helpful Report
Posted 9 months ago
Never received my package I believe the ups person put it down took a picture and picked it back up and yiu can't even tell if it was the correct door but how come I received everything else
Helpful Report
Posted 9 months ago
Been a JcPenney customer since 1989. Recently had a missed payment because I was forced to go paperless or pay a fee to get a paper statement through Synchrony. Paid my small balance plus the $30 late fee and was told I would get my late fee returned after they received payment. Well, I received another notice that I owed $2 in interest that was never mentioned by the agent I was working with. Small amount to pay but can't believe the runaround through Synchrony Bank. I have decided to never close my account with JcPenney after 35 years and will not finance anything again through Synchrony Bank because of misinformation!
Helpful Report
Posted 9 months ago
So my order was not delivered even tho they have a picture saying it was the driver could have taken the picture and picked right back up I received everything else that I order but they want me to file a police report which how can I I don't live in the state where it was shipped and they should have insurance on there delivery's
Helpful Report
Posted 9 months ago
Very satisfied. Will continue doing business with you all as usual. Thank you!!!
Helpful Report
Posted 9 months ago
Very satisfied. Thanks and I will continue to shop with you all as I always have.
Helpful Report
Posted 9 months ago
Although the two are often JCPenny Custome'r service +1 ( 8O5 ) 41O-56OO Jc Penny PHO'NE NUMBER +1 ( 8O5 ) 41O-56OO mistakenly conflated, mixed-member majoritarian representation and parallel voting refer to two different things. Parallel voting refers to a rule for computing each party's representation in a legislature, which involves two voting systems operating in paralle
Helpful Report
Posted 9 months ago
Dear JCP, please have more than one checkout location. Your store is big and you should have numerous checkout points open not just the one when you have Black Friday Deals going on. I went in, wanted to purchase items and the line was so long I left. I decided to go to Macy's instead and not only did they have plenty of checkout locations, they were also very nice (something JCP was lacking) Customer Service is everything to me. I still have a lot of shopping to do but it won't be at JCP (not even online).
Helpful Report
Posted 9 months ago
I should have read the instructions about cancellation I'm so used to Amazon whereas I can cancel anytime a day ahead or two days ahead but I didn't know it was 30 minutes which is kind of a locked in to get you to buy permanently. As I told customer service I will never ever purchase anything from JCPenney's again. Very displeased very displeased!
Helpful Report
Posted 9 months ago
Now the salon considers making a color correction by dying my hair dark brown to cover up the color mess made by Rebecca Compoy. I went in a red head looking to bleach and lighten my hair to something I never wanted. I am walking around with a hair color I never wanted. They were happy to cover it up and call it a day. I suggest avoiding this place like the plague. Unhappy
Helpful Report
Posted 9 months ago
amazing.
Helpful Report
Posted 9 months ago
I can’t find anywhere legit to leave a review for JCPenny. They sent me the wrong size pants for my online order, it would cost $8 or something for me to send them back! So I brought them to the store to exchange and someone was helping me but got pulled away by the boss? Who does this?
Helpful Report
Posted 9 months ago
My last order at JCP. Order a jacket and the size was way small. Worst was the store charges for returns if you want to send back, unlike many other stores, and especially Amazon.
Helpful Report
Posted 9 months ago
JC Penny at North Point Mall has a wonderful lady at checkout. Goes by K.C.. Very helpful and courteous. thanks dhammer--Duluth, GA
Helpful Report
Posted 10 months ago
JCPenny is rated 1.8 based on 856 reviews