JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,363 Reviews

26 %

of reviewers recommend JD Sports

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2.1

Based on 1,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EVERYBODY KNOWS JD SELL GOOD CLOTHING ORIGINAL CLOTHING, BUT REALLY THAT ISNT TRUE JD SELL LOW QUALITY CLOTHING BY CALLING IT ‘ADIDAS ORIGINAL’ EVERY JD CUSTOMER BE CAREFUL IN WHAT YOU BUY, TOTALLY WASTE OF MONEY! READ BELOW.. I want to tell all JD customers, I am a regular JD customer, I at least buy clothing for my whole family every day or every week or every month, I have spent loads and loads of money on JD for a few years, but I have seen some clothing have lost colour, ripped or clothing has holes in it within 2-3months of use and that is mostly Adidas Original branded that JD sell. So I have had to throw loads of JD clothing in the bin after 2-3months because some of the clothing lost colour, some of the clothing had fabric coming off, some of the clothing had cotton balls appearing, some of the clothing had holes in them and even some of the clothing had the Adidas stripes coming off or even the stripes ripped in the middle. For the past few months I complained to JD via email to the Chief Executive, and in the Cheifs Place there was his colleague named Christine Ashworth who spoke to me on the Cheifs behalf via email, and she communicated with me for 4-5 months and wasted my time. At the end she wanted proof of the clothing and that's when I sent 7 clothings to her, 5 were Adidas Original Trackpants and 2 were Adidas Original Hoodies which intotal cost about £450, each of the trackpants cost £50-£60, and one of the hoodies cost £130 and the other hoodie cost about £70. I sent all the clothing to JD and proved that they sold me rubbish and low quality products by calling them 'Original Adidas'. So I did want to take this matter legally at the beginning because JD are selling low quality products by labelling them as Adidas Original, but Christine Ashworth kept sweet talking me to waste time and she didn't let me proceed legally. At the beginning JD had always said the damages were due to washing, then when they saw they couldn’t make me understand with that excuse thats when she tried to persuade me by saying its wear and tear but I was even frustrated and I argued saying 2-3months cannot give wear and tear, also if the product is Original Adidas then it should have a longer life, so when i stated the right points with evidence that’s when they start making it complex to cover everything. I even reported this to Adidas but Adidas never did anything for it either. When JD got me to send the poor quality products to them, after JD had checked, they then sent these poor quality products to Adidas for inspection, but Adidas never said anything to me, but what I know for sure is that JD harassed me a lot, and took advantage of me, and everything was made worse by CHRISTINE ASHWORTH!. When Christine Ashworth understood that she couldn’t persuade me anymore because she herself knew that JD sold me RUBBISH QUALITY PRODUCTS, that's when she admitted to me that after inspection she has found that out of 7 of the products I sent back she found 2 of the products to be manufacturers fault, that means she is not able to admit to all of them due to embarrassment so she only admitted to at least two of the products, but simply it means all of the products were manufacturers fault, and they were all low quality but they are selling by saying Original Adidas, also Original Adidas costs more than Adidas brand, thats why we public think that Original Adidas is a better quality but realistically its not. It started from washing fault to admitting 2 are manufacturing faults, if i continue then all 7 will be manufacturing faults, but I cannot waste anymore time. So the two items that she admitted was manufacturers fault both cost in total about £200.00 which is the value of when I bought the items, but now she classed one of the items as £9.00 and one of then as £14.00? THAT IS HARRASSMENT but the only reason she did this with me is because she has seen its been few months now and that I wouldn't proceed legally, but I told her that I will show it to the public on the web and she didn't even bother that's why I am doing this today, because I don't want another public like me to face losses. I will be putting this on many websites with pictures aswell. She first did offer me £240.00 worth of clothing for free and she had said it will be latest released clothing by Adidas, but I didn't accept £240 because the value of the clothing I bought was about £450, then for a few weeks I did nothing but argued with her. At the end of time when I realised she was just wasting my time and was messing me about that's when I told her to give me £240 which she had offered before, but then she says to me she will only give me £50, i then offered her back to keep the £50.00 because its not even enought for a pair of socks and unders! So then I responded to her, and said I will leave reviews on the internet and will upload and show everyone the pictures of the products I received, but she did not at all bother. Also I have been reporting to them for 4-5 months but not at any point have they valued me as a customer, at the end of everything they gave me NOTHING, but harassment and wasted my time. Also the regular clothing that I buy from JD, even those times, there were cases where I was sent 3 products out 4 and they didn't even bother to refund me, then after 1 month I had to open a dispute via PayPal to forcefully get my money back, that's when PayPal helped me to get me my refund. That is CHEATING with customers, if I didn't ever mention about the refund then they would never have refunded me, I have faced many cases like this, JD are very good at keeping peoples money without the product, you have to beg them for your refund and if you don't speak up then that's your money gone to the JD fund, if JD were so good then why did they keep my money and not give my item or refund for a month. I have had many problems where I have bought clothing online, then I was told that the products were out of stock, so I waited for my refund but they didn't give my money, I then had to forcefully get my money back. Also at certain times I ordered for example 5 products, but when I received order I see there was only 3 products, I rang JD Customer Service, but they kept telling me they sent 5, making it as if I am the liar? Sometimes I buy one thing but I am given something totally different. I have only written the above to make everyone careful about what JD really are. Be careful in products you buy from JD, their quality of Adidas Originals are Rubbish, they are not real, because if they were real then why has my clothing got damaged within 2-3months. I will upload pictures of the poor quality products that JD had sold me, I will put the pictures on as many review sites as I can, so that everyone can see the REALNESS of JD!! BE CAREFUL IN BUYING THE ORIGINAL ADIDAS FROM JD BECAUSE THEY ARE NOT ORIGINALS BASED ON THE QUALITY WHICH I GOT. THOSE WHO PURCHASE ONLINE, KEEP A WATCH OUT TO SEE IF ALL YOUR ITEMS ARE COMING TO YOU, IF NOT CHECK TO SEE IF THEY HAVE REFUNDED YOU BECAUSE CERTAIN TIMES THEY SAY THEY WILL REFUND YOU BUT THEY DONT, THEY LOVE KEEPING CUSTOMERS MONEY WITHOUT GIVING THEM THE PRODUCT. IF YOU WANT TO KNOW MORE ABOUT THIS OR WANT TO SEE THE PICTURES OF THE POOR QUALITY ITEMS THAT I DID SEND TO JD, AND IF YOU DONT BELEIVE ME THEN PLEASE EMAIL ME AT misterjichowdhury@hotmail.co.uk, I WILL THEN SHOW YOU THE QUALITY OF THE PRODUCTS THAT JD SOLD ME, I WILL SEND YOU THE PICTURES ASWELL! I LOST ALOT OF MONEY BY PURCHASING JD's ORIGINAL ADIDAS PRODUCTS! IF YOU SEE THE PRODUCTS YOURSELF YOU WILL BE ABLE TO TELL WHETHER THEY ARE ORIGINALS OR NOT AND YOU WILL BE DISGUSTED. WHY DO WE SPEND SO MUCH MONEY ON ORIGINAL ADIDAS FROM JD WITHOUT KNOWING THE REAL QUALITY. JD ALWAYS BLAME THEIR CUSTOMERS TO SAVE THEMSELVES! BAD CUSTOMER SERVICE, BAD BEHAVIOUR, POOR LEVEL OF TREATMENT TO CUSTOMERS AND VERY CARELESS AND HARRASSING!!”

Helpful Report

Posted 11 years ago

“DO not buy from jD sports if goods go faulty there returns process is rubbish. You will not get a refund or replacement. Customer care not good at all.”

Helpful Report

Posted 11 years ago

“went in to the burnley branch to buy 2 pairs of trainers one for the missus and the other for my little girl. my little girl spoke to one of the assistants and asked her name to which she replied " sorry i`m not allowed to tell you that. " with that we left never to return.”

Helpful Report

Posted 11 years ago

“The online process is quick and easy and i was updated with a text message to inform me that my item was ready for collection. This experience is let down by the in store experience. On a few occasions where i have requested my items be delivered to store the service is appalling. The staff clearly don't have a clue what good customer service is. You queue at the till to tell them your collecting your online order for a shop assistant to shout the name of another staff member across the shop floor to get there attention. This advisor is far too engrossed in having a chat with another shop assistant, so while i wait at the till and after calling this particular person at least 10 times he eventually realises he's actually there to do a job and comes over to be given my name (although i did think why can't this assistant from the till actually move her legs and walk over and tell him, i thought maybe she's not allowed from her post at the till that's why we are shouting across the store - obviously not this person is just lazy, as when her colleague asked her to come over to show her the new trainers she had on that she had ordered online she quickly moved from the till to have a look and have a natter with her)...anyway this person now has my name and has walked off. Meanwhile i'm still standing there - i assume this person is gone off to get my order as so far no-one has told me anything. There is now people behind me. So the person at the till can continue serving i wait to one side, still waiting i decide to go for a browse round the shop...now i realise why i'm waiting so long this advisor hasn't even got my order he's now talking to another staff member at the foot ware and there laughing and joking, he looks up see's me and still has the audacity to keep chatting...It's ok i only on my lunch break i clearly have all the time in the world to wait while you keep on chatting. I then just get handed my order - no ID/BANK Card asked for as stated in your policy just my name. The buy online collect in store process is meant to be make it convenient for customer - quick easy fast service. Your staff members would do well in knowing this.”

Helpful Report

Posted 11 years ago

“No delivery, refund only after paypal solution management. Avoid JD Sports!”

Helpful Report

Posted 11 years ago

“shocking service from JD sports. Ordered on a next day deliver service for which I paid more for - never arrived. JD sales team promised it was coming the next day - but failed to arrive for Christmas . Would never order again for tham online.”

Helpful Report

Posted 11 years ago

“I have ordered online couple of items that was "supposedly" shipped and delivered to me, as per a tracking link they sent me... However this never happened. I sent an email and called couple of times and was promised to receive a call in 24 hours with a solution and never happened! I called again and they still have no answer on the second day... very poor service quality!”

Helpful Report

Posted 11 years ago

“I had a horrible customer service experience at JD Sports. I bought some shoes and they fell apart only one week after wearing them. Instead of making it right the first time, they had to send the shoes in before they could make any kind of a decision. They told me I had to wait for at least 1-4 weeks. I feel like the whole system is designed to inconvenience you as much as possible so that you give up your rights.”

Helpful Report

Posted 11 years ago

“I was in currys and was in there to get a laptop although because its near christmas the shop was very busy. I approached a member of staff to help me by my laptop although the member of staff told me he was too busy to help me, he said he would send someone else over to help me. I waited 20 minutes for someone to arrive before i then left, i know not to be shopping here.”

Helpful Report

Posted 11 years ago

“I was in jd sports and was looking to buy a new pair of air max's and i had to go and approach a staff member who was just standing there to ask him to get my size. The staff member did not come over and ask me if i needed help and also when i approached him he did not seem very interested or like he wanted to help me. When he brought me my shoes out he just handed me them and walked away, he did not wait to see if they fitted me. This is not what i call good service.”

Helpful Report

Posted 11 years ago

“me and my friend jamie was in the store last week and also jamies girlfriend was there i was very unhappy as they were not enough room for me in the changing room i was very dissapointed i couldnt go iu with them.”

Helpful Report

Posted 11 years ago

“I was annoyed the other day as i was in and looking for a pair of shoes for my son, i asked for a member of staff to take me to the mens section, he replied " i don't know im only new here". In my eyes this is not on!!”

Helpful Report

Posted 11 years ago

“When i was in sports direct i asked for a pair of football trainers for my son, the member of staff refused to look and said "i dont know go have a look"!! very rude”

Helpful Report

Posted 11 years ago

“Hi my names alan neill me and my boyfriend ryan kelly were in the store the other day and i slipped on the floor and badly hurt my back!! screw you JD sports”

Helpful Report

Posted 11 years ago

“was in asda the other day and there were this we bald man i think he was a delviery man was very cheeky and his two son were there shane and kyle.”

Helpful Report

Posted 11 years ago

“In luton store they r very rude arrogant n showing attitude cant speak nicely vry rude to customer i ordered some stuff online as it was on sale i got my conformation email went their to collect my order waited 30min for my order finally got my order... instead u shud go to milton keynes jd they r so polite they will show ur item whether they r correct or not they r so nice n helpful....”

Helpful Report

Posted 11 years ago

“Went to collect a jumper for my son in the Carlow JD store. The size he had bought didnt fit so they were ordering him in a different size as they had none in store..spoke to a very rude manager who informed me that due to data protection they could not give me the jumper as I was not my son..had never heard anything so laughable in my life..I explained my son was away at college offered for my son to ring the store but anything I said was just thrown back at me..obviously JD dont empower their managers to make decisions based on circumstance as all I got repeated was its company policy..You would swear I was looking for them to release the crown jewels not a 20euro jumper..as a result of this I will insure my son takes back all of his 160euro purchases and I will insure all our families future business goes to locally owned sports stores..rude staff, rude manager, JD should be embarressed at the poor level of customer service in their store.”

Helpful Report

Posted 11 years ago

“Refund had taken 6 months plus now and I am still waiting.”

Helpful Report

Posted 12 years ago

“oredered on line did not turn up took the money 3 times got to wait up to month for the money back online staff rubbish will never ever use online again”

Helpful Report

Posted 12 years ago

“oredered my sons xmas presents online £85 - wrong one came so sent back duly for a refund an ordered an alternative in the mean time- wrong ones came again - ones dellivered were nice but £15 less than I have paid and they will not refund me the difference...I can make a long inconvenient journey to a store to get full refund but they cannot simply send me the £15 pounds difference! Or I can send back with prepaid and order different pair but no guarantee here for christmas. Worst customer service ever recieved - with three sons weuse this company alot but NEVER EVER again I would rather pay a little bit more and be dealt with couteously. Still waiting for the previous £85.00 to be refunded as well”

Helpful Report

Posted 12 years ago

JD Sports is rated 2.1 based on 1,363 reviews