JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,349 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service”

Helpful Report

Posted 8 years ago

“JD Sports has the worst customer service of any store I have ever shopped with. First, I was charged for an order that was cancelled. When they finally refunded me, it was for less than the amount they charged me. I had to contact them to correct it, and they never fully refunded me so I ended up losing about $10 USD for no reason on a cancelled order. The order that I did actually place and receive came in the incorrect size. I had to call to sort it out and was told that they would send a return label. When a return label didn't arrive, I called again and was told that no one had actually noted my order to send a label or anything at all. Then I was told that they would just refund me for the incorrect item. I was told to place another order after I get my refund, but that would mean I would have to pay another shipping charge. She couldn't seem to understand what I was saying. Eventually she hung up on me. Now I am stuck with a useless item. Absolutely horrible service riddled with mistakes that take time to deal with. I will tell everyone I know to avoid dealing with this company.”

Helpful Report

Posted 8 years ago

“I went in try buy a new ball for my son and I saw one on the floor so I bounced it and had a look at it and a rude staff member told me to put it back like he's some sort of police man as I found it on the floor I returned it to where I found it after more browsing the man came back and said I told you to put that back I then left the shop this was at the Bolton branch in the market place”

Helpful Report

Posted 8 years ago

“Disgusted I ordered some trainers for £125 they cancelled my order,I rang and they said it was out of stock then I rang again got told different about card not registered to the address when it is. Asked for a refund now saying not their responsibility it's my banks. Absolutely disgusted.”

Helpful Report

Posted 8 years ago

“Absolutely shocking, there was a sale on in the tandem centre's JD sports ( in Colliers Wood) the queues where awful for the changing room so I picked up my size and just paid, went home tried it on and it didn't fit. The next day I drove back up, considering I live in Kent and was just staying at my mans house, went back in to refund considering I had the reciept and all the tags was left on the items, handed them over and the lady serving said we don't the £70 in the till! My nan asked to speak to the manager for the lady to reply I am the manager, she continued to tell us she didn't have the money as there was no money in the tills. She then says she can put the money on my nans bank card, which we was perfectly happy with and we ask when will it transfer, her response was should be straight away, we drove back to tooting and checked my nans account for the money not to be in the!!!!!!! Shocking I advice nobody shop in JD sports and the same has happened in sports direct, poor customer service in both shops! Only decent one is footlocker, disgraceful!!!!”

Helpful Report

Posted 8 years ago

“Jd sports are fraudsters! 4 weeks still have not received my order and they are prolonging my refund. I will never be giving them my custom again.”

Helpful Report

Posted 9 years ago

“Terrible customer service - I ordered an item (online) early February and paid extra for next day delivery. It never arrived - I tried live chat and email but neither would work. When I phoned I discovered that my item had apparently been lost in transit to the courier and that I would get a full refund. After two weeks and no refund, I phoned again, only to be told that the first person I spoke to had given me the wrong information about an automatic refund and that a form would have to be completed first. I was told it would be emailed to me - that was almost two weeks ago and I'm still waiting! I am so disappointed with JD Sports - never again will I order anything from them online. This is a serious breach of contract and it looks like I have no choice but to go down a more formal route of redress”

Helpful Report

Posted 9 years ago

“Had very poor customer service instore. Staff under qualified to deal with a complaint efficiently. No courtesy or professionalism displayed. Unable to speak to a manager. Wil not be shopping at JD sports again i will take my business to helpful and trustworthy companies.”

Helpful Report

Posted 9 years ago

“Appalling customer service I've been waiting over a month for a gift card for £10 as they sold me a £20 pair of trousers with holes in and decided that this is my fault and it can't be exchanged even though I haven't worn the trousers.”

Helpful Report

Posted 9 years ago

“Appalling, I was TOLD HEALTH AND SAFETY DOES *NOT* apply apply at xmas. Made climb rickety ladder (imagine how easy it climbing now, imagine how easy it is to push over a chair.”

Helpful Report

Posted 9 years ago

“Dear Customer Service Team While I have been in contact with them I have received no further contact, apart from the final docket of my wages. Which should have been in over a week ago. The "manager" Jenny is clueless. I wish to be nice, but she got us to do her jobs because she just could not be bothered or was "too busy" to help. Even when I attempted to collect shoes from a 20 foot height I was told not to use THE LADDERS PROVIDED. Rather I was expected to climb p to 20foot wooden pallets to simply grab a pair of shoes. That look ugly as ****. Employees are all fine, just the management needs looking at. For one night my lift (parent) were kept waiting for up to 40 minutes while that Jackass (Jennie) wouldn't take 2 seconds out of the staff room to do a simple check, even when repeatedly knocked, obviously not on the phone... missed a couple of buses home, leaving me out of pocket around 40£. Please take a look into this. While JD did "great" sales this year, it may be due to taking advantage of new starters. They have also been reported to the Health and Safety NI, both by call and waiting for a call. Over 3 weeks later, I am still waiting. True Profinicity.”

Helpful Report

Posted 9 years ago

“I ordered a pair of trainers and jog pants for next day deliver. They never arrived when I checked the tracking info, it said that uk mail had cancelled my order as they never received the goods from JD. I am just being told one think from uk mail and another from JD. The customer service from JD is shocking. I have been left to chase it up my self. I will never order online from them again and wouldn't recommend them to anyone. You think your saving time ordering online but it's more of an inconvenience!!!”

Helpful Report

Posted 9 years ago

“I tried ordering products form the website. Three times I put through the order and three times the website told me my order wasn't processed and NO payment was taken. However, when I checked my bank account the payment had been taken on all three tries! I contacted JD Sports "customer service" to explain the situation and was met with a barrage of stupidity! The customer service representative that answered the phone seemed to be unable to understand or answer any of the questions that I asked and persisted in trying to convince me that it was my fault that this issue had occurred. It apparently is also normal practice for a business to allow a transaction to process even though the stock is not available! Leading to the order being invalid??!! I was advised that my only recourse was to wait 3-5 working days to have my money returned! Obviously being a glutton for punishment, I decided to try to order over the phone. This attempt was successful, or so I though. Upon checking my invoice I noticed that my shipping address had been spelled incorrectly and basically such a place doesn't exist! Again I began the ridiculous task of contacting "customer service". This time there was an acknowledgment that the mistake WAS on the part of JD Sports. However, they would be unable to do anything about the situation other than cancelling that particular order and ordering again! Spelling my address correctly was too difficult a task! Luckily though, I was offered a 10% discount off my next order (as if!) to compensate for my extreme aggravation! I WILL NEVER ORDER ANYTHING FROM JD SPORTS AGAIN!!!”

Helpful Report

Posted 9 years ago

“Bought my son some Nike air trainers within two weeks the stitching came apart on both trainers! Very poor quality!!!!”

Helpful Report

Posted 9 years ago

“Do not use jd for delivery full stop I travelled 26 mile to a store to be told the trainers I reversed have been sold so I agreed to order them in store and let them send them as they gaurnteed they'd be out within 3-5 days now 2 weeks later I'm still waiting I'm currently on the phone to customer service who said he has checked hermes website and there unsure where my trainers are and I can't get a refund until I get the trainers it if I want them now I have to pay the £60 again and bring them in when they eventually turn up worst customer service ever”

Helpful Report

Posted 9 years ago

“I'm appalled how JD sports have handled my situation. Their lack of customer service skills are lacking in many ways. In future I will be shopping in footlocker instead”

Helpful Report

Posted 9 years ago

“I placed an order with JD sports since the 12th of September and I still have not received the item. I contacted their so-called 'customer services' and I was told that my order will get to me in 48 hrs! 48 hrs have elapsed but no delivery. Twice this morning I have sent emails to this appalling company requesting for a complete refund, but I have not gotten any response! They are obviously ignoring my messages. THIS IS ABSOLUTELY DISGUSTING! JD is so quick to take money but are quite terrible at delivering their services! MAJOR RIP-OFFS!! Last time I EVER purchased anything from JD Scammers! AVOID BY ALL MEANS! EDIT: I just got a reply from yours truly after numerous emails and it reads as follows: Dear Charles, Thank you for your email. Our records show that your order is currently at the couriers hub and we expect it to be delivered at some point over the weekend. If you have not yet received your order, please check with your neighbours or your local postal service using your name and address details as the order may be being held at their sorting office. In order to refund your order, we would need the order sent back to us. The order must be in resaleable condition. In addition to this, you can also refuse delivery from the courier and the order will be sent back to us. When we receive the order and have checked it's condition. Your refund will be processed. This will take upto 24 hours. Should you have any further questions, please do not hesitate to contact us. Ben JD UK Customer Care notice the bit that reads: 'If you have not yet received your order, please check with your neighbours or your local postal service using your name and address details as the order may be being held at their sorting office'. They expect me to chase the package myself.Honestly, JD Sports is a repulsive company.”

Helpful Report

Posted 9 years ago

“Will never shop here again. Ordered pair of trainers and they never arrived. Still waiting 2 months later, contacted customer service who said the delivery people didn't get my shoes. So where are they jd? Called customer service again, spoke with a very unpleasant lady named sue basically told me nothing can be done. Will never shop here again, jd sports are thieves”

Helpful Report

Posted 9 years ago

“Trafford Center jd. Took faulty shorts bk with tag on and receipt. Never worn. But they said they've gotta send them of to be inspected. Within my return policy time. Once got ur money. Don't care about u or the product you bought.”

Helpful Report

Posted 9 years ago

“I have ordered an xl size 7 Lacoste hoodie 3 times and the have sent the wrong size every time !! No call backs when promised I've spent 90 minutes on the phone !!!”

Helpful Report

Posted 9 years ago

JD Sports is rated 2.1 based on 1,349 reviews