JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,363 Reviews

26 %

of reviewers recommend JD Sports

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2.1

Based on 1,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchase a branded jumper for my son costing £40.00, 1 month later with receipt I returned it to the store as the navy jumper had faded. It had to be sent off for inspection and they adviced that it had been in contact with a bleaching agent. I do not use bleaching agents at all during washing an my eco friendly washing maching washes at 20 degrees. I have raised 2 complaints and so far no one has replied. Shocking customer service. Very disappointing.”

Helpful Report

Posted 11 years ago

“I will never shop at jd sports again ordered my son a pair of trainers on the 22nd of June week and a half later had to phone and cancel them asked for a full refund which I didn't receive in my bank got a text 3 weeks later saying they have delivered them no trainers were delivered phoned again to get told the person who was dealing with it was in sick then today received a phone call saying there refunding the money today sorry for any inconvenience only to offer a £10 voucher not worth the hassle never will I shop at jd sports again appalling customer service”

Helpful Report

Posted 11 years ago

“Terrible service in new store at Oxford steet, not enough staff and staff who refuse to help as they are only promotional win staff, would not use this store again. Was given incorrect information. Was only trying to spend momey on trainers for my son, better off going to the old small store.”

Helpful Report

Posted 11 years ago

“ordered 2 things on Saturday 4th of July didn't turn up when was told by email .... contacted was fobbed off saying that it was their couriers (hermes) when i rang again was told the same thing waited 8 days and then was told the parcel was more than likely lost so they would have to contact the couriers (hermes) and i would have to wait until they received a response from them ... having that they had already sent two e-mails and not had a reply i wasn't waiting any longer and they said i would have a refund within 24hrs (which i am sceptic about)... i would never use jdsports again or would i use hermes as they are such a bad delivery company from past experience (Lost/Damaged parcels)”

Helpful Report

Posted 11 years ago

“I order my husband some trainers that I couldn't get at my local store for his birthday I received a confirmation email for my order and the funds had been taken from my account £90 only to receive an email lunch time the following day to advise my order was cancelled as now out of Stock and I should receive a refund in 3-5 working days I am absolutely fuming and will never be buying from there again”

Helpful Report

Posted 11 years ago

“Hi there for any 1 buying addidas gazelles. Is a bought my self a pair the other day. And didn't really think much of it and was wearing them for 2 days then I noticed that 1 trainer is a whole different shade of blue to the other 1 pmsl. So just watch out as they won't change them now even though I still have my receipt”

Helpful Report

Posted 11 years ago

“Paid extra for next day and that was yesterday and it's still not dispatched”

Helpful Report

Posted 11 years ago

“I wrote a letter of complaint about the smug little witch called Danielle at Lakeside JDSports (if I wasn't a professional her colleagues would have had to pick her up from the floor after my visit) Dear Mr Cowgill, It is with regret that I write to you of all people but my experience in a JDSports store on Saturday has left me with no option. Having received the all - clear from breast cancer on Thursday of last week I decided to treat myself to some retail therapy and went to Lakeside shopping centre in Thurrock. I wanted to buy a pair of running shoes to kick start the ‘new healthy me’. I purchased one pair from a JDSports within the mall but then found a different pair that I preferred in a second JDSports in the mall. When trying on the second pair the sales adviser suggested I return the first pair in the store I was in to save me going to the other shop. Once at the counter I was served by the store manager, who I was advised is the only person in the store authorised to do exchanges of refunds. I explained that I would like to return the trainers and exchange them for the ones I had picked in this store. Without speaking to me the manager inspected the shoes, as I would have expected. This ‘inspection’ was extremely thorough and it was at this point, and in no way rude or said with a tone, I advised her that ‘I had only just bought them – three or four minutes ago.’ To my horror the manager looked up and barked, ‘ Did I say anything?’ I looked quite dismayed and with a very patronising look she repeated, ‘ Did I say a word?’ I was stunned by her curt and aggressive tone. I stood for a bit in silence , having said to her, ‘I was merely explaining that I had only just purchased them.’ Again, she looked up and said ,’ you are incredibly rude, it is my job to inspect the shoes.’ I did not want to engage in any unnecessary conversation with this woman; I was embarrassed enough at me being spoken to like a naughty child in front of a queue of other customers. It was at this point that I began to shake and tears welled up in my eyes. Not only was I being bullied by the manager I was being forced into a position where I was humiliated and embarrassed in front of a queue of customers as well as other members of staff. I asked her if we could ‘just get on with it’ as I was, at this point, desperate to leave the store. I stood in absolute silence, my face red and whole body shaking with rage as I watched her typing my details into the till. It was at this point that she looked up and said, ‘stop looking at me like that’. By now I’d had enough, it seems that this woman was extremely angry and upset with something prior to my visit and had decided to assert herself with me for no reason whatsoever. I then with slightly raised voice said,’ I am looking at you because it is courteous to do so, would you prefer me to turn away and speak with my back to you?’ I then turned fully round to face the opposite direction to make a point. She then said,’ right, you are incredibly rude and I’m not serving you. You will have to take these somewhere else ‘cause there’s nothing I’m going to do.’ I said, ‘excuse me? You’re not going to serve me?’ ‘That’s right she smiled, you’re too rude.’ At this point I demanded the number to customer services. She ignored me when I was asking claiming, ‘Can’t you see I’m serving someone, you’ll have to wait.’ Eventually she handed me the number and I tried to call from the shop. She gave me the wrong number and when I advised her of this she looked over and said,’ it’s the one we use.’ Frustration boiling now, I advised her that i had driven 35 miles to get to this store and now she was refusing to serve me? ‘Yes’ she laughed, ‘I’m the only one who can do exchanges so you’ll have to go elsewhere.’ I even tried to apologise to her for a misunderstanding but she just shrugged her shoulders and walked off from the counter smiling. As I left the store two customers that had heard this conversation stopped me as they left to say that I had in no way been rude to the lady and that ‘she’s obviously having a bad day’. Plausible had it not have been for the fact that it was just past 9am! I left the store, found an exit to the mall and sat in my car crying unable to continue my ‘day out’. Not only was I choked about this experience I was left humiliated and unnecessarily embarrassed by a girl half my age who thought her actions and rudeness were justified and somewhat amusing. My shopping experience was, to say the least, ruined and the whole weekend blighted by a half witted upstart who considered herself in a position to be rude, discourteous and patronising. Suffice to say that I will not return to the JDSports store in Lakeside shopping centre and should I wish to purchase anything I will do so online. I would appreciate a swift response to this letter of complaint and do hope that the matters I have raised will not be repeated by the manager ‘Danielle’ again. Perhaps a customer service course would benefit her; she may well be a superb manager but she is lacking in a very important area of management; customer service and satisfaction. I am in no way happy with the disrespectful behaviour displayed and would expect managers to have more decorum towards customers. Kindest regards, Miss Lynda J Smith Note to Danielle - would not stand a chance up against me outside of this shop.”

Helpful Report

Posted 11 years ago

“Bought navy converse lo pro which after a month started to go pink around the toe area. JD sports said they were not faulty and had come into contact with a bleaching agent.This is lies the shoes are faulty.”

Helpful Report

Posted 11 years ago

“Manager in Braehead store very unhelpful with a very cheeky attitude. Needs to learn how to manage customers. Atrocious!”

Helpful Report

Posted 11 years ago

“Customer service at jd sports in Eltham High Street is very poor. Staff is very slow and not motivated to sell at all. Staff talk to each other on the shop floor ignoring customers to help! Very disappointing. Do not want to come back ever.”

Helpful Report

Posted 11 years ago

“One pair of shoes, two sizes. Got a UK3 and a UK4. Tried to contact customer services. Got no reply. Sent back for a refund. Shop somewhere else.”

Helpful Report

Posted 11 years ago

“Boys trainers 3 months old sent off with box and receipt for inspection today arrived in black bag no box or my original receipt a letter say no refund he's 7 he kicked a ball once and they ripped this is a breach of the sale of goods act 1979 I have contacted citizens advice next stop watch dog as I cannot get in touch with customer care”

Helpful Report

Posted 11 years ago

“I was a Store Manager in Scotland. The company head office discriminated Scottish peopl. Lack of leadership and commitment. Treat all employees and customers as thieves regardless. Managers sleeping together - ie, floor manager and area manager. HR and Payroll lazy and no organisational skills. Don't contact them regarding HR or wages as they don't know what they're doing. I stayed in Bury last year for a conference at head office in Hollinsbrook Way and I was put up in the Village Hotel next door to the company CEO who thought it was appropriate to tell me to f*ck off in the corridor because he bumped into me whilst he was texting!! Dismissed my assistant manager because she was texting in the staff room! Would you like me to continue? Absolutely shocking company to work for!! They could not pay me enough to work there again! Longest 4 years of my life!”

Helpful Report

Posted 11 years ago

“Sent order to incorrect address. Customer service is appalling”

Helpful Report

Posted 11 years ago

“I have had the worst customer service experience with dealing with JD Sports in the Crescent shopping centre Limerick, here is my story: On Tuesday week ago myself and my son went to purchase a pair of nike runners, they did not have his size and told us they would order for us and the runners would be in on Friday and guaranteed us no later than Saturday , the assistant that served us was named Ger and it was on his guarantee and sales ability and assurances that we went ahead with the purchase. I went to collect the runners on Saturday and was told they did not arrive and had not been dispatched. As you ay understand I was quite upset with this and asked to speak with customer services. I spoke to them and they were no help whatsoever, I was basically told that it was not their fault, I could not get a refund until the runners arrived in the shop and there was nothing they would do for me. I asked for the runners to be couriered to my house and they refused. As I have worked with the public for a lot of my life I could not believe the total refusal to help. I was then informed by the manager that they should be in on Tuesday, i went back to the shop on Tuesday and still no runners. My son agreed to wait until today Thursday for the runners as I was told again they should be there and then when I went to the shop this morning still no runners. Now you can imagine how frustrating this has been as a customer. I was not treated with respect this morning when I was offered a refund (which I took), the original sales assistant Ger was laughing and singing to himself whilst dealing with me. He did apologise but it was not sincere. I cannot believe such a big chain would have such little respect for their customers, from sales assistants to customer service operators.I would like if this stores policies were reviewed and rewritten. I will never shop in JD Sports again and I would urge all others to do the same. After I recieved my refund I walked in next door to Schuh and walked out 5 minutes later with runners and would like to congratulate the staff on their pleasant sales technique.”

Helpful Report

Posted 11 years ago

“Disgusting Service and product selling technique. I wanted to buy a white pair of trainers and so I tried one trainer, the second was hidden under the packaging and so I was rushed into buying it as the box was taken away to the till. The next few days in the evening I decide to wear the shoes out, to my surprise as I walked a few steps I realise that one trainer is discoloured and yellow with a scratch mark on the bottom. I go to my local JD Sports in order to exchange it but was shot down and was told I must go back to Lakeside (where I bought them from) in order to get this matter resolved. I live in East London and going to Lakeside is a massive inconvenience so I go there any way. The manager DANIELLE was the most rudest person I have met, she refused to help me and threatened to call security. This got me even more angrier! How dare anyone talk to a customer like this in front of the general public. I contact JD RESOLVER where I was told that is where I must complaint to, I get a response every 3-4 days. (TIME-WASTING) I was told to attach my name, address, pictures of the trainers and the receipt which I received via email. I sent all that through and after 3 days I get a response saying I must get a revived copy of the receipt from the store. WHY would I ever want to visit a JD Store after the treatment I received. I was sold a USED display trainer without being informed and was rushed into buying it. And JD now do not want to take this back because I 'wore' the trainers?!?! How fair is this? I am so angry and will warn off anyone from buying anything from that AWFUL store.”

Helpful Report

Posted 11 years ago

“BUYER BEWARE! ORDER# JD58377451 BUYERS BEWARE! IT HAS BEEN 1.5 WEEKS SINCE I CONTACTED JDSPORTS (4 TIMES)ABOUT A FAULTY PRODUCT. THEY HAVE PROMISED ON NO LESS THAN 4 OCCASIONS TO HAVE A CUSTOMER CARE MANAGER CONTACT ME, BUT AS EXPECTED NOTHING! EMPTY LIES! I EVEN SENT THEM AN E MAIL (WHICH WAS RECEIVED) INCLUDING PHOTOS OF THE FAULTS AS PER THEIR REQUEST-ALL JUST STONEWALLING TACTICS-I SUGGEST THAT YOU PURSUE SATISFACTION IN THE SMALL CLAIMS COURTS AS I PLAN TO DO TO GET SATISFACTION & MAKE SURE TO TWEET AND USE MASS MEDIA TO ENLIGHTEN OTHER POTENTIAL CUSTOMERS ABOUT JDSPORTS EXTREMELY POOR AFTER SALES/CUSTOMER 'CARE' SERVICE. (apologies for caps). NB Alex of JDSports-dont bother with your generic reply, we are way past that stage-i shall not be contacting you for more timewasting tactics, as i said 'small claims court is where i shall seek satisfaction'.”

Helpful Report

Posted 11 years ago

“Just sucks. Fortunately, my order was so inexpensive that I didn't bother even complaining.”

Helpful Report

Posted 11 years ago

“Still awaiting an order placed over a week ago since my money left my account. Emails answered last week but not backed up by the tracking information. Further emails now having a zero response. Since no phone numbers connect I now worry how I will get my money refunded or goods received. Do not order via the Internet.”

Helpful Report

Posted 11 years ago

JD Sports is rated 2.1 based on 1,363 reviews