Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

“Will never shop here again. Ordered pair of trainers and they never arrived. Still waiting 2 months later, contacted customer service who said the delivery people didn't get my shoes. So where are they jd? Called customer service again, spoke with a very unpleasant lady named sue basically told me nothing can be done. Will never shop here again, jd sports are thieves”

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Posted 10 years ago

“Trafford Center jd. Took faulty shorts bk with tag on and receipt. Never worn. But they said they've gotta send them of to be inspected. Within my return policy time. Once got ur money. Don't care about u or the product you bought.”

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Posted 10 years ago

“I have ordered an xl size 7 Lacoste hoodie 3 times and the have sent the wrong size every time !! No call backs when promised I've spent 90 minutes on the phone !!!”

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Posted 10 years ago

“disgraceful service ordered trainers for my nephews birthday and arranged to have it delivered to the store. i have been waiting over a week and they still havent arrived tried contacting customer service absolute waste of time as you cant get through to them, tried the live chat that didnt work so now i have had to buy another gift and chase back my money DONT BUY ONLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 10 years ago

“Highly disappointed with the service I have been given over the last month. As I was unable to oder an item online and pay using a gift card, I had to go into our local (20miles away) JD to order the item, pay for it and then go home and wait for it to be delivered. I was informed of the wrong childs sizing so returned the item, requesting the correct size to be sent. Am still waiting over 4weeks later. For the past week, I sent numerous emails; tried calling the 0161 number and being cut off; sent a message on facebook; sent Resolve email stating complaint (told I would be contacted within 48hours. I am still waiting 4 days later. Issue still on going - JD still refusing to send correct item. I have a very upset child and will NEVER be using JD. The worst service I have ever received from a company.”

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Posted 10 years ago

“Highly disappointed with the service I have been given over the last month. As I was unable to oder an item online and pay using a gift card, I had to go into our local (20miles away) JD to order the item, pay for it and then go home and wait for it to be delivered. I was informed of the wrong childs sizing so returned the item, requesting the correct size to be sent. Am still waiting over 4weeks later. For the past week, I sent numerous emails; tried calling the 0161 number and being cut off; sent a message on facebook; sent Resolve email atating complaint (told I would be contacted within 48hours. I am still waiting 4 days later. Issue still on going - JD still refusing to send correct item. I have a very upset child and will NEVER be using JD. The worst service I have ever received from a company.”

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Posted 10 years ago

“In store the managers have no discretion and have to refer to head office despite goods faulty”

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Posted 10 years ago

“In store the managers have no discretion and have to refer to head office despite goods faulty”

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Posted 10 years ago

“Poor service faulty trainers one day old refused refund and insisted on sending them away this company make customer lives miserable”

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Posted 10 years ago

“Item never received they told so many lies I paid extra to get next day delivery still trying to get money back would never buy from JD sports ever again”

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Posted 10 years ago

“Placed an order from their website and made the payment for the item and Next Day Delivery as on their website it clearly stated that orders placed on friday before 9pm are eligible for next day delivery.. So I was expecting my item to arrive on saturday (the following day).. no Item, no phone calls no thing.. I called JD and they said the driver will deliver the items on sunday. sunday and came and went and I still haven't got my items. I called the JD again and asked for a full refund and to my horror the rude and lying idiot that answered the phone said they wont refund and they wont be dealing with this matter as it is between me and the delivery company now!!!! I told them but I haven't received any item!! and she (the idiot on the phone) said they simply do not care and thats that.. so I have lost £80.99 of my money and no items.. I have opened a dispute via PayPal and will claim a charge back from my bank to get my money back from these scam artist... this company (if you can call them that) should not be in business and they should be reported to the police and taken to the court for scamming people and stealling people's money..”

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Posted 10 years ago

“Placed an order from their website and made the payment for the item and Next Day Delivery as on their website it clearly stated that orders placed on friday before 9pm are eligible for next day delivery.. So I was expecting my item to arrive on saturday (the following day).. no Item, no phone calls no thing.. I called JD and they said the driver will deliver the items on sunday. sunday and came and went and I still haven't got my items. I called the JD again and asked for a full refund and to my horror the rude and lying idiot that answered the phone said they wont refund and they wont be dealing with this matter as it is between me and the delivery company now!!!! I told them but I haven't received any item!! and she (the idiot on the phone) said they simply do not care and thats that.. so I have lost £80.99 of my money and no items.. I have opened a dispute via PayPal and will claim a charge back from my bank to get my money back from these scam artist... this company (if you can call them that) should not be in business and they should be reported to the police and taken to the court for scamming people and stealling people's money..”

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Posted 10 years ago

“Tried to exchange a pair of trainers at merry hill store. I was 'refused'. Manager said they would have to be sent away to be 'assessed by the manufacturer even though it was obvious they were poor quality! How come it says on the receipt... 28 days to change your goods!!?? Wont be shopping there again”

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Posted 10 years ago

“We ordered two pairs of shoes on the 4th July through JD Sports online and paid over £70-00 for them. Nothing was ever delivered. I Checked the online tracker only to find that they had been delivered to our next door neighbours doorstep. No signature was given and no note through the postbox. Now considering my neighbours were away at the time in Barcelona this was extremelly weird. I contacted JD Sports who said they would contact the Hermes driver, they phoned back to say that the driver couldn't remember exactly where he had left the goods ?????? JD Sports then said that I would have to complete a form which can only be done via post. This took two weeks to be delivered. I had to fill it in stating what had happened. Yesterday I chased them via email to find out what was happening with regards to my refund. I had a short reply saying a letter of refusal was being sent out ??? I then phoned the customer service centre and spoke to someone who explained that this letter would be with me in approx 10 days !!!! and I would then have to take the next step to receive a refund. After reading many comments on this website it appears that this is a common problem with JD Sports and I seriously think they need to look into who is delivering their goods. Obviously I will not accept this decision as they have robbed us of our money”

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Posted 10 years ago

“I purchase a branded jumper for my son costing £40.00, 1 month later with receipt I returned it to the store as the navy jumper had faded. It had to be sent off for inspection and they adviced that it had been in contact with a bleaching agent. I do not use bleaching agents at all during washing an my eco friendly washing maching washes at 20 degrees. I have raised 2 complaints and so far no one has replied. Shocking customer service. Very disappointing.”

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Posted 10 years ago

“I will never shop at jd sports again ordered my son a pair of trainers on the 22nd of June week and a half later had to phone and cancel them asked for a full refund which I didn't receive in my bank got a text 3 weeks later saying they have delivered them no trainers were delivered phoned again to get told the person who was dealing with it was in sick then today received a phone call saying there refunding the money today sorry for any inconvenience only to offer a £10 voucher not worth the hassle never will I shop at jd sports again appalling customer service”

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Posted 10 years ago

“Terrible service in new store at Oxford steet, not enough staff and staff who refuse to help as they are only promotional win staff, would not use this store again. Was given incorrect information. Was only trying to spend momey on trainers for my son, better off going to the old small store.”

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Posted 10 years ago

“ordered 2 things on Saturday 4th of July didn't turn up when was told by email .... contacted was fobbed off saying that it was their couriers (hermes) when i rang again was told the same thing waited 8 days and then was told the parcel was more than likely lost so they would have to contact the couriers (hermes) and i would have to wait until they received a response from them ... having that they had already sent two e-mails and not had a reply i wasn't waiting any longer and they said i would have a refund within 24hrs (which i am sceptic about)... i would never use jdsports again or would i use hermes as they are such a bad delivery company from past experience (Lost/Damaged parcels)”

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Posted 10 years ago

“I order my husband some trainers that I couldn't get at my local store for his birthday I received a confirmation email for my order and the funds had been taken from my account £90 only to receive an email lunch time the following day to advise my order was cancelled as now out of Stock and I should receive a refund in 3-5 working days I am absolutely fuming and will never be buying from there again”

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Posted 10 years ago

“Hi there for any 1 buying addidas gazelles. Is a bought my self a pair the other day. And didn't really think much of it and was wearing them for 2 days then I noticed that 1 trainer is a whole different shade of blue to the other 1 pmsl. So just watch out as they won't change them now even though I still have my receipt”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

JD Sports Reviews