Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

“I ordered a pair of trainers and jog pants for next day deliver. They never arrived when I checked the tracking info, it said that uk mail had cancelled my order as they never received the goods from JD. I am just being told one think from uk mail and another from JD. The customer service from JD is shocking. I have been left to chase it up my self. I will never order online from them again and wouldn't recommend them to anyone. You think your saving time ordering online but it's more of an inconvenience!!!”

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Posted 10 years ago

“I tried ordering products form the website. Three times I put through the order and three times the website told me my order wasn't processed and NO payment was taken. However, when I checked my bank account the payment had been taken on all three tries! I contacted JD Sports "customer service" to explain the situation and was met with a barrage of stupidity! The customer service representative that answered the phone seemed to be unable to understand or answer any of the questions that I asked and persisted in trying to convince me that it was my fault that this issue had occurred. It apparently is also normal practice for a business to allow a transaction to process even though the stock is not available! Leading to the order being invalid??!! I was advised that my only recourse was to wait 3-5 working days to have my money returned! Obviously being a glutton for punishment, I decided to try to order over the phone. This attempt was successful, or so I though. Upon checking my invoice I noticed that my shipping address had been spelled incorrectly and basically such a place doesn't exist! Again I began the ridiculous task of contacting "customer service". This time there was an acknowledgment that the mistake WAS on the part of JD Sports. However, they would be unable to do anything about the situation other than cancelling that particular order and ordering again! Spelling my address correctly was too difficult a task! Luckily though, I was offered a 10% discount off my next order (as if!) to compensate for my extreme aggravation! I WILL NEVER ORDER ANYTHING FROM JD SPORTS AGAIN!!!”

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Posted 10 years ago

“Bought my son some Nike air trainers within two weeks the stitching came apart on both trainers! Very poor quality!!!!”

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Posted 10 years ago

“Do not use jd for delivery full stop I travelled 26 mile to a store to be told the trainers I reversed have been sold so I agreed to order them in store and let them send them as they gaurnteed they'd be out within 3-5 days now 2 weeks later I'm still waiting I'm currently on the phone to customer service who said he has checked hermes website and there unsure where my trainers are and I can't get a refund until I get the trainers it if I want them now I have to pay the £60 again and bring them in when they eventually turn up worst customer service ever”

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Posted 10 years ago

“I'm appalled how JD sports have handled my situation. Their lack of customer service skills are lacking in many ways. In future I will be shopping in footlocker instead”

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Posted 10 years ago

“I placed an order with JD sports since the 12th of September and I still have not received the item. I contacted their so-called 'customer services' and I was told that my order will get to me in 48 hrs! 48 hrs have elapsed but no delivery. Twice this morning I have sent emails to this appalling company requesting for a complete refund, but I have not gotten any response! They are obviously ignoring my messages. THIS IS ABSOLUTELY DISGUSTING! JD is so quick to take money but are quite terrible at delivering their services! MAJOR RIP-OFFS!! Last time I EVER purchased anything from JD Scammers! AVOID BY ALL MEANS! EDIT: I just got a reply from yours truly after numerous emails and it reads as follows: Dear Charles, Thank you for your email. Our records show that your order is currently at the couriers hub and we expect it to be delivered at some point over the weekend. If you have not yet received your order, please check with your neighbours or your local postal service using your name and address details as the order may be being held at their sorting office. In order to refund your order, we would need the order sent back to us. The order must be in resaleable condition. In addition to this, you can also refuse delivery from the courier and the order will be sent back to us. When we receive the order and have checked it's condition. Your refund will be processed. This will take upto 24 hours. Should you have any further questions, please do not hesitate to contact us. Ben JD UK Customer Care notice the bit that reads: 'If you have not yet received your order, please check with your neighbours or your local postal service using your name and address details as the order may be being held at their sorting office'. They expect me to chase the package myself.Honestly, JD Sports is a repulsive company.”

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Posted 10 years ago

“Will never shop here again. Ordered pair of trainers and they never arrived. Still waiting 2 months later, contacted customer service who said the delivery people didn't get my shoes. So where are they jd? Called customer service again, spoke with a very unpleasant lady named sue basically told me nothing can be done. Will never shop here again, jd sports are thieves”

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Posted 10 years ago

“Trafford Center jd. Took faulty shorts bk with tag on and receipt. Never worn. But they said they've gotta send them of to be inspected. Within my return policy time. Once got ur money. Don't care about u or the product you bought.”

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Posted 10 years ago

“I have ordered an xl size 7 Lacoste hoodie 3 times and the have sent the wrong size every time !! No call backs when promised I've spent 90 minutes on the phone !!!”

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Posted 10 years ago

“disgraceful service ordered trainers for my nephews birthday and arranged to have it delivered to the store. i have been waiting over a week and they still havent arrived tried contacting customer service absolute waste of time as you cant get through to them, tried the live chat that didnt work so now i have had to buy another gift and chase back my money DONT BUY ONLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 11 years ago

“Highly disappointed with the service I have been given over the last month. As I was unable to oder an item online and pay using a gift card, I had to go into our local (20miles away) JD to order the item, pay for it and then go home and wait for it to be delivered. I was informed of the wrong childs sizing so returned the item, requesting the correct size to be sent. Am still waiting over 4weeks later. For the past week, I sent numerous emails; tried calling the 0161 number and being cut off; sent a message on facebook; sent Resolve email stating complaint (told I would be contacted within 48hours. I am still waiting 4 days later. Issue still on going - JD still refusing to send correct item. I have a very upset child and will NEVER be using JD. The worst service I have ever received from a company.”

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Posted 11 years ago

“Highly disappointed with the service I have been given over the last month. As I was unable to oder an item online and pay using a gift card, I had to go into our local (20miles away) JD to order the item, pay for it and then go home and wait for it to be delivered. I was informed of the wrong childs sizing so returned the item, requesting the correct size to be sent. Am still waiting over 4weeks later. For the past week, I sent numerous emails; tried calling the 0161 number and being cut off; sent a message on facebook; sent Resolve email atating complaint (told I would be contacted within 48hours. I am still waiting 4 days later. Issue still on going - JD still refusing to send correct item. I have a very upset child and will NEVER be using JD. The worst service I have ever received from a company.”

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Posted 11 years ago

“In store the managers have no discretion and have to refer to head office despite goods faulty”

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Posted 11 years ago

“In store the managers have no discretion and have to refer to head office despite goods faulty”

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Posted 11 years ago

“Poor service faulty trainers one day old refused refund and insisted on sending them away this company make customer lives miserable”

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Posted 11 years ago

“Item never received they told so many lies I paid extra to get next day delivery still trying to get money back would never buy from JD sports ever again”

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Posted 11 years ago

“Placed an order from their website and made the payment for the item and Next Day Delivery as on their website it clearly stated that orders placed on friday before 9pm are eligible for next day delivery.. So I was expecting my item to arrive on saturday (the following day).. no Item, no phone calls no thing.. I called JD and they said the driver will deliver the items on sunday. sunday and came and went and I still haven't got my items. I called the JD again and asked for a full refund and to my horror the rude and lying idiot that answered the phone said they wont refund and they wont be dealing with this matter as it is between me and the delivery company now!!!! I told them but I haven't received any item!! and she (the idiot on the phone) said they simply do not care and thats that.. so I have lost £80.99 of my money and no items.. I have opened a dispute via PayPal and will claim a charge back from my bank to get my money back from these scam artist... this company (if you can call them that) should not be in business and they should be reported to the police and taken to the court for scamming people and stealling people's money..”

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Posted 11 years ago

“Placed an order from their website and made the payment for the item and Next Day Delivery as on their website it clearly stated that orders placed on friday before 9pm are eligible for next day delivery.. So I was expecting my item to arrive on saturday (the following day).. no Item, no phone calls no thing.. I called JD and they said the driver will deliver the items on sunday. sunday and came and went and I still haven't got my items. I called the JD again and asked for a full refund and to my horror the rude and lying idiot that answered the phone said they wont refund and they wont be dealing with this matter as it is between me and the delivery company now!!!! I told them but I haven't received any item!! and she (the idiot on the phone) said they simply do not care and thats that.. so I have lost £80.99 of my money and no items.. I have opened a dispute via PayPal and will claim a charge back from my bank to get my money back from these scam artist... this company (if you can call them that) should not be in business and they should be reported to the police and taken to the court for scamming people and stealling people's money..”

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Posted 11 years ago

“Tried to exchange a pair of trainers at merry hill store. I was 'refused'. Manager said they would have to be sent away to be 'assessed by the manufacturer even though it was obvious they were poor quality! How come it says on the receipt... 28 days to change your goods!!?? Wont be shopping there again”

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Posted 11 years ago

“We ordered two pairs of shoes on the 4th July through JD Sports online and paid over £70-00 for them. Nothing was ever delivered. I Checked the online tracker only to find that they had been delivered to our next door neighbours doorstep. No signature was given and no note through the postbox. Now considering my neighbours were away at the time in Barcelona this was extremelly weird. I contacted JD Sports who said they would contact the Hermes driver, they phoned back to say that the driver couldn't remember exactly where he had left the goods ?????? JD Sports then said that I would have to complete a form which can only be done via post. This took two weeks to be delivered. I had to fill it in stating what had happened. Yesterday I chased them via email to find out what was happening with regards to my refund. I had a short reply saying a letter of refusal was being sent out ??? I then phoned the customer service centre and spoke to someone who explained that this letter would be with me in approx 10 days !!!! and I would then have to take the next step to receive a refund. After reading many comments on this website it appears that this is a common problem with JD Sports and I seriously think they need to look into who is delivering their goods. Obviously I will not accept this decision as they have robbed us of our money”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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