JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,349 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order hasnt arrived, they dont respond to emails, phone line never connects so absolutely no way of contacting them - shocking customer service - AVOID”

Helpful Report

Posted 8 years ago

“My husband ordered a pair of trainers for my son on Sunday, 11th December. Order accepted, card debited. Today have received an email saying the order has been cancelled as product out of stock???!! Of course it's part of his xmas present, so going to have one very unhappy son when he gets home from school. Why does the website allow you to 'buy' products that are clearly out of stock??? Have NEVER had this with any other online retailer. Just got to see now whether we get our money back. Not a good way to operate a business, JD Sports :(”

Helpful Report

Posted 8 years ago

“I placed an order 12/10 and received an email stating the order was accepted. I checked the status on the order and I just kept getting error messages. I contacted customer service through live chat and twitter I got a response on twitter that the order was ok being this was my first purchase with this company I didnt trust it I live in the US i really dont have time for games with a store I cant step foot in. So I requested to have the order canceled. The customer service person his name was Saq contacted me stating the order was canceled and I would be refunded. So now we come to today 12/14/16 I still have not received my money back and nothing stating it was refunded. So I called Manchester England to be told oh the order was cancelled but not submitted for a refund! What kind of nonsense is that?? I was then told it was being processed today. I still have not received anything telling me the refund has been processed and when I will get my money back. This company is a joke and beware shopping with them I just want my money back”

Helpful Report

Posted 8 years ago

“Robbie Mathews from Ireland we have your parcel! JD are not responding to us so we cant send it back or recieve our correct parcel!! Does anyone have a parcel for Richard Williams? No way of contacting JD they keep ignoring us..now lost on what do!?! Please help!!”

Helpful Report

Posted 8 years ago

“Jd sports doesn't deserve even 1 star!! I will never purchase from JD sports again!! Ordered 1 pair of shoe on 25/11, until now still haven't receive it! Although has provided tracking number but it doesn't exist! I've sent an email to them on 8/12 to asking why the tracking number doesn't exist and they replied to me "I have contacted the courier in regards to your order, please allow 48 hours for a response", until today still did not replied any of my email! Please think twice if you want to order from this shop!!!”

Helpful Report

Posted 8 years ago

“I ordered a pair of shoes from Jd shorts for the first time on sunday 11th December. Got an email saying my order has been placed and then another email saying its been accepted. However my order number doesnt work and i email them two time, hoping for a reply but still havent got one. They also said they will send me an email when my items been dispatched, but i havent got an email so it MUST have not been dispatched yet. Am i going to get my items?”

Helpful Report

Posted 8 years ago

“AWFUL DONT ORDER , i ordered , week later i chased as status said in warehouse, i Akthough i had paid and tehy had taken my money it wasnt processed now out of stock and still waiting fro management to call back... JOKE”

Helpful Report

Posted 8 years ago

“Placed an order on the 25th of November. I received an email that my order was accepted. My order number is not recognised by the website. I sent them an email and they haven't replied yet. The live chat support is always down and even that one time it was up as I was talking with the lady the connection was lost and immediately after that the live chat went off again. You will tell be that it was black friday and that is why they are so busy. No! If you can't control a certain amount of orders then don't do it or at least explayn to the customers what is going on. It is now the 12th of December and I know nothing about my order.”

Helpful Report

Posted 8 years ago

“I have never been to a shop where employees are so lazy and unorganised. Picked my product, size was too large, asked a member of staff to find me a smaller size. After waiting for 24 minutes (checked my phone) the employee came back while also talking to another employee about football and declared that He didn't find the product. Online experience has been similar. The order came after a month and a half, but also not consisting of the items I have ordered. To ease the suffering of potential clients JD should close their enterprise.”

Helpful Report

Posted 8 years ago

“I had to give a star in order to write a review, when JD Sports are not worthy of a star. I ordered online on Sunday along with an order from Foot locker. I received an email confirmation from both straight after. My foot locker was delivered on Wednesday. Having not received my order I went to track the progress online and it did not recognise my order number and yet payment was taken. Everytime I phoned I was cut off, every Tweet I made on Twitter was responded to with the same generic reply. The same via email. Days and days and no apparent news as to where my delivery is. You guys need to take to Twitter and Facebook”

JD Sports 1 star review on 11th December 2016

Helpful Report

Posted 8 years ago

“Placed an order on the 25th of novembee, received email same day to say that the order has been accepted and will be delivered within 3-5 working days, when I contacted Jd on 1st december they told me the order is still in the warehouse and will dispatched tomorrow was told a manager would call me back which hasn't happened an the customer service agent was extremely rude”

Helpful Report

Posted 8 years ago

“Placed an order on the 4th of December, received email to say that the order has been accepted and will be delivered within 3-5 working days, unable to track the order online and when I contacted Jd they told me the order is still in the warehouse, was told a manager would call me back which hasn't happened an the customer service agent was extremely rude! I wouldn't waste your time ordering online as the service is a joke!”

Helpful Report

Posted 8 years ago

“I have ordered online today but have no email confirmation. The funds have come off my account but I have no order number, so worried as the order is a Christmas gift. Tried calling customer services constantly cut off. No idea what else I should do.”

Helpful Report

Posted 8 years ago

“No starts (you have to give 1 star otherwise you cant continue as online service it's shit at best.”

Helpful Report

Posted 8 years ago

“Placed an order, received confirmation email and order number and waited... and waited. Eventually (week and half) checked order on-line, no record. Contacted them and they advised they would refund me as one item wasn't in stock. The agent said he would try to get the order cancelled. Didn't ask if I still wanted other products or even advise of what they didn't have. I am still awaiting my refund. I have found lots of similar complaints on-line, are they just taking as much money as they can so they can make a little money off of the interest? Would they have ever let me know if I hadn't chased them up? Who knows, steer clear of these clowns. I know I'll stick to Amazon in future.”

Helpful Report

Posted 8 years ago

“Order placed and monies taken over 3 weeks ago Have emailed customer services 8 times but still no reply. Very disappointed, have tried to phone several times again can't get through Will not deal with JD Sports again”

Helpful Report

Posted 8 years ago

“Placed an order 2 weeks ago on 22.11.16 but it has still not been received. I've Chased up by email twice... the first one was responded to saying there had been a technical problem but the second email was ignored. Tried phoning today but cut off before I could speak to anyone. J D Sports took my money two weeks ago. These items were for a birthday present - but the birthday has been and gone. Very Very Disappointed - and still no sign of the order. Terrible service. Avoid.”

Helpful Report

Posted 8 years ago

“Ordered on Monday 28th November for store pick up. No email, no communication off them. The online 'order tracker' not working. Sent email, replied back 24 hours later saying it was ready for dispatch to the store for delivery on the 5th Dec and that I'd get an email tomorrow and that it takes 3-5 WORKING days so it was on time. The store is open, the customer services hotline was open but Sat is classed as a non working day for their convenience. It's now 1900 hrs on the 5th Dec, no email, nothing. Click and collect..............................and wait 7 days! Going to be going into an 8th day. Missing my sons birthday. Looking on here many people have had the same problem. DO NOT USE. Awful service. This place is one of the High Streets leading Sports retailers and it's by far, the worst experience I've ever. Why would it take 3-5 days for an item to be delivered to the store from distribution centre anyway? It's put in a truck not sent 2nd Class post. Again, I reiterate,DO NOT USE, take your custom elsewhere.”

Helpful Report

Posted 8 years ago

“Ordered a top online via my so called JD account. No order appeared in my account and the money was taken from my bank account. I had to call customer services who said that it will be with the store as arranged and that I will receive an email. No e mail arrived but I got a text with the details. My husband went to the Dartford store to collect it and they said they didn't have it and I called them they said they definitely didn't have it although she didn't even check when I was on the phone to her and that I should call the customer service again. Called the customer services who contacted the store and low and behold the package was there only 10 minutes after my husband had left. Appalling customer service from Dartford store, very non committal with a can't be arsed attitude.”

Helpful Report

Posted 8 years ago

“I ordered a pair of trainers online over 10 days ago and they still haven't been delivered to store. I arrived in store (Meadowhall) to see if they had been delivered as I hadn't received an e-mail advising they had been delivered (should take 3-5 working days) and the lady who served me was very unhelpful. I then called customer services who were also unhelpful, stating that they 'don't know where the order is and it might have been lost'. I got advised he would call me back once he has contacted the warehouse, but I received no phone call. The day after I called them again, still advising me they don't know where my parcel is and will call me back! I ordered this over ten days ago and needed this for a specific date! Customer services should have arranged for another order to be delivered to store and work out themselves what has happened with the other!! Why should I wait when the money has already been taken out of my bank yet I still have no parcel! Absolute joke!”

Helpful Report

Posted 8 years ago

JD Sports is rated 2.1 based on 1,349 reviews