JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,349 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke. I had a pair of joggers purchased for me for christmas. When I tried them on they had a small hole in. Wasn't very noticable bit not the point. Then I'm not able to exchange the pair to the 28th don't sell damaged goods”

Helpful Report

Posted 8 years ago

“My order has not come yet and my delivery status has been the same for 13 days now how ridiculous. Just feel like I have been robbed. I will be trying to resolve this with PayPal rather than paying standard rates to call them. They have not replied to any of my emails I have sent. Absolutely disgusting service! Should be reported!”

Helpful Report

Posted 8 years ago

“Came to the store in Ealing Broadway, picked a few pairs of trainers to try on and went to ask for the right size. Customer service assistant told her colleague to bring it to the till. I asked why. She said it's our policy today. It is not allowed to try the shoes on because it's sale day. That particular trainers were not on sale.”

Helpful Report

Posted 8 years ago

“Despite placing the order on 16 December and being assured that the parcel would arrive on time for Christmas - still no parcel on 27th December. Tried to contact them on Christmas eve but they weren't taking calls. Spoke to some yesterday and got the feeble excuse that they were very busy on the run up to Christmas - who would have thought it, eh??? Never again.”

Helpful Report

Posted 8 years ago

“Can't change size trainers until 29th January what a joke so they can sell the size you need. Won't ever go in store again”

Helpful Report

Posted 8 years ago

“Ordered items £60 from size? (Christmas presents for family) were delivered to a different address (apparently), person claims they had not received anything. Now almost 3 weeka later jdsports are saying Im not entitled to any refund, partial refund or exchange! Absolutely unbelievable! Will never use jdsports or any of their other chain stores ever again after this experience, unless by some miracle they now offer a full refund and fair compensation. Speaking to a solicitor today. I want my money back ! Absolutely furious !”

Helpful Report

Posted 8 years ago

“Ordered placed £173 on 27/11 and dispatched on 3/12 but still have yet to receive it. Now the night before Christmas Eve. My sons man utd kit that he wanted is in there. So no he's nothing for Christmas and it's too late to get it from the shops. The tracking has told me it's been cleared through customs but can not trace it any further. Have emailed JD but got no response. I am disgusted, it's was ordered a month ago, not something I'd left until the last minute. Will never shop with them again!”

Helpful Report

Posted 8 years ago

“Hands down the Worst online retailer I've ever used. Absolutely terrible customer service and impossible to track parcel right on top of Christmas. Still don't know if I will actually have anything to hand my 12 year old sister on Christmas thanks to JD.”

Helpful Report

Posted 8 years ago

“Had made an order on the 25th of november and it didnt arrive yet. Sent emails to them and no ans. When I finally got an answer they ignored the fact that i asked for a refund. They said it was dispatched and that it will arrive on thw 22nd. I went to check were they are and they are still in sweden. The order was a xmas present and I order it a month ago to make sure it arrives on time. What a disgrace. Wont be using this site again and will make sure anyone I know wint be using it again !”

Helpful Report

Posted 8 years ago

“Ordered on 11/29 and have not received my son's trainers. Their web site shows no orders and tracking takes me to a diabled page. Contacted customer sevice via email 3 times. I have yet to be given any information about where my order is. I will disput chargea using paypal thankfully. I can't see these guys being around much longer with this level of incompetence.”

Helpful Report

Posted 8 years ago

“Placed my order with JD SPORT on the 16th December - had an acceptance text for receipt of order the same day. The cost of £66 was taken from bank account. As yet no receipt of goods ordered or a dispatch email from JD SPORTS. I have tried to contact JD SPORT via customer services - listened to there adverts etc at cost before being asked to select a number to trace my order and then get told by automated message there is no one available and the call ends. I have tried the online chat but this service is not available either, I have emailed twice without response. I am concerned they have taken my money, the product has not been dispatched and I cannot track the order via online. I will never use the online service ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Placed an order 13/12/2016 had all the normal emails but no dispatch email. I tried to contact every way possible and still nothing.. I have gone through PayPal to get a refund but I now have to wait. I will have 1 very unhappy child Christmas Morning. Thank you JD SPORTS FOR NOTHING.. MERRY CHRISTMAS!!!”

Helpful Report

Posted 8 years ago

“Placed my order with JD SPORT on the 14th December - had an acceptance text for receipt of order. The cost of 222.00 was taken from bank account. As yet no receipt of goods ordered. I have tried to contact JD SPORT via customer services - listened to there adverts etc at cost before being asked to select a number to trace my order and then get told by automated message there is no one available and the call ends. I have tried the online chat but this service is not available either, I have emailed twice without response I received a text message to say my order would be delivered on the 20th December and then received another from DPD to say they had not received the goods from JD SPORT. I am appalled at there customer service that does not exist- quick to take the money then leave you high and dry.”

Helpful Report

Posted 8 years ago

“product untraceable”

Helpful Report

Posted 8 years ago

“Placed an order for two football tops for my nephews on the 12th of December. They were very quick to send me an email to say that it had been accepted, and that it could not be changed. However despite their website initially indicating that it would arrive in 3 to 5 business days, it has not arrived. Their customer service team appear to be un-contactable and their tracking website does not work and displays error codes. Yesterday I received an email from dpd to say that it should arrive today. However the order never arrived and dpd sent me another email to say that they have not yet received the parcel from JD Sports. I am now off on holiday, and my nephews will be missing their football tops for Christmas. I will never use them again, and suggest that you think twice before using them.”

Helpful Report

Posted 8 years ago

“I ordered £170 worth of items for son for xmas on wed evening got email to say order accepted but no dispatch email as yet so tried ringing but told my call cannot be connected emails go unanswered my account shows no orders on record the ref number they gave me to track goes to error codes lucky enough I paid through PayPal but can't escalate case till 21st to get my refund I am now going to have to take my son to town to try get the items he wants in store hopefully they have them in stock ridiculous service before xmas get your act together jd thought better of you!!!”

Helpful Report

Posted 8 years ago

“I had ordered a pair of trainers from JD Sports On a Sunday, Received a Text message on the Wednesday to say that they had been dispatched and gave me a tracking number. After they had still not arrived the next Monday & no update on the tracking i thought best to give them a call as it is the Week before Christmas and they are a Christmas present. When calling i was told that the item was out of stock? Why had you sent me and text message to say that they had been dispatched if they were out of stock. So now i am left with no trainers a week before Christmas I can't order an alternative pair from you as you don't do next day delivery. Safe to say that the Communication Skills were awful. I would not be ordering from you again. You would think that for such a large store they would be able to do something as simple as keeping their customers updated or at least communication the correct information. I would not recommend ordering from them.”

Helpful Report

Posted 8 years ago

“I will not order from the website UNLESS I can click and collect... took them 5 days to despatch 2 items????..”

Helpful Report

Posted 8 years ago

“Ordered a pair of trainers £115.00 on 13/12/16 JD took my money, I can't track my order, on my account it's saying no orders were made yet I received an email saying it had been accepted on the13th. Can't get through to anyone. Just want to know where my trainers are or give me my money back. Shocking service.”

Helpful Report

Posted 8 years ago

“I wouldn't have gave one star if there was an option . Take your money and then you do not get response from them for days still waiting .... And still no items . It's clear what's going on from the interest they have had in the media lately !!!!! Please do not use”

Helpful Report

Posted 8 years ago

JD Sports is rated 2.1 based on 1,349 reviews