JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,362 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was on holiday and I placed an order for express delivery and even paid EXTRA for this service. This was the order number : 828382616 and date of order: 11/09/2022. The order was NOT delivered during the advertised time-period which was promised under the express delivery service. Secondly, the item was delivered LATE to the hotel (after I had checked-out). This incident happened on the 11th September 2022. Now the hotel STILL has the package in their possession. I have contacted the Hilton hotel, and they mentioned that they are unable to return it. JD sports cannot even make arrangements to get the item picked-up, the package which they delivered LATE and it is their fault I am in this position and situation. I currently do not have the package which I ordered and PAID for. Neither have I been given a refund. I have made a complaint to JD sports regarding this issue and they have not even got back to me regarding this issue. I have made multiple phone calls to them and they simply do not care. I am extremely annoyed with this situation and this situation is still not resolved. JD sports should have given me a refund as I am in this situation due to their negligence of not being able to properly provide an express service. They should not make customers pay for services they simply cannot provide.”

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Posted 3 years ago

“The sales assistant locked me in the changing room. I had to bang on the door until she let me out! Absolutely horrifying experience. Not sure that’s even legal and I’m quite certain it’s an OH&S issue. Epping, Melbourne.”

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Posted 3 years ago

“They have racist and rude employee their customer service is very horrible”

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Posted 3 years ago

“Ordered runners more then ten days ago and paid for delivery.They were supposed to be received 3 to 5 working day they are still in warehouse.Disgrace,stay away from them”

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Posted 3 years ago

“I cannot leave a positive review. DPD did not deliver my parcel as scheduled Although not directly jd sports, or Nikes fault. They use DPD as a couruer. And as there the worst courier in uk. This reflects badly on jd and Nike. And adds to the already horrendous scores on review sites they already have. Thanks for ruining another purchase.”

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Posted 3 years ago

“Absolute joke of a company. Please stay clear of them”

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Posted 3 years ago

“hi i returned an item to one of your shops on the 14th of july i was told i will get the refund in 5 working days todays is 7 working days and i still did not received the refund i want my money back”

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Posted 4 years ago

“We r in Derby jd opening time is 10.30am Sunday ,all people work in jd standing but they ot opening doors its already 10.30am They don't value of people who r waiting outside doors.”

JD Sports 1 star review on 3rd July 2022

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Posted 4 years ago

“Terrible customer service. They sent me a pair of white trainers with a dirty mark on the toe and when I sent photos so I could return them that are making me pay to send back the dirty shoes. Yoke”

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Posted 4 years ago

“Really disappointed chasing ever/ Hermes/ jd for my order which apparently is now LOST IN TRANSIT!! Don’t you mean nicked??? Very poor service from them and now out of stock can’t get what I needed for a birthday!!”

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Posted 4 years ago

“Customer service at jd isn't too bad but they choose to use herpes/evri for delivery as most people know this company are absolutely useless say they tried to deliver when they haven't sent you a delivery time and don't show up with no way of contacting them why would ud associate with such a useless delivery company.”

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Posted 4 years ago

“Items priced wrong, then when you get to the till, the item is more expensive. The waiting time to be served is a complete joke. I won’t be returning!”

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Posted 4 years ago

“Will not buy again from them”

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Posted 4 years ago

“I have made an order at the store for a product. After one month, no product, cannot deliver it, I have to reorder but having system issues getting my money back, so I can pay again the order to get it. Is this a joke ? Don’t order from them , you will lose it. 5 system issues until now and counting. Last customer serviced agent said we have system issue , very rare it happens.”

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Posted 4 years ago

“I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.”

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Posted 4 years ago

“I order 3 pairs of Heelys Received only 1! Pair I send my lost parcel claim and their response was : sorry you won’t your money back as parcel was delivered They refused to give me parcel weight so I can prove they wrong!! Their customer service is so bad!!!! Never ever I will order from them!!! I have lost £130!”

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Posted 4 years ago

“I have requested to log a complaint in regards to the appalling service provided to me. I was told that I would be contacted in 3 days; however, it has been 3 months, and I still have not heard anything. It says a lot about your non-existent customer care!”

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Posted 4 years ago

“I bought shoes from their website but sadly the size was too small. I returned them and I expected an exchange or refund. Even voucher would be fine. I DIDN'T receive anything, after a month I still don't have my money back.”

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Posted 4 years ago

“Once you have issue with your purchase JD doesn't want to hear anything about it. I lost £300 due to their chosen shipping provider Hermes who stole my goods.”

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Posted 4 years ago

“Paid for an E-Gift card and didn’t arrive but received messages saying it was making its way through the warehouse!”

JD Sports 1 star review on 3rd February 2022

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Posted 4 years ago

JD Sports is rated 2.1 based on 1,362 reviews