JD Sports Reviews

2.1 Rating 1,332 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,332 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
JD Sports 1 star review on 21st October 2022
T. Darbyshire
JD Sports 1 star review on 3rd July 2022
M.rauf
JD Sports 1 star review on 3rd February 2022
Carl
JD Sports 1 star review on 5th January 2022
Michael
49
Anonymous
Anonymous  // 01/01/2019
This is the email I've just sent to JD sports . . . Dear sir or madam. I am fuming right about now. I have just had my order delivered (which I have been waiting for since 6th) only for them to be the wrong size. I ordered a size 4.5 but have been sent a size 4. And they've also been worn more than once. You can see this by the screenshots I've attached to this email. I just want you to know that before sending you this email I have contacted trading standards. And sent them the exact same what I've sent you. This is DISGUSTING. even the store here in great yarmouth told me that these trainers should NOT have even left the warehouse in this state 😡
JD Sports 1 star review on 15th September 2021 JD Sports 1 star review on 15th September 2021 JD Sports 1 star review on 15th September 2021
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Posted 2 years ago
Don't pay for next day delivery,the delivery unbelievable poor still waiting for delivery
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Posted 2 years ago
Ordered sneakers on the 10th of August and still not received. The only respond to my request for follow up was that the issue is with Aust Post. Aust Post has responded stating that they have never collected this order!! This has been the worst company to purchase from!! Will never purchase from them again nor recommend them!
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Posted 2 years ago
I ordered 4 different types of runners for my children going back to school on 3 different occasions in the slack of two weeks. There in stock on line. Money goes out of my account. Then l get an email to say order been dispatched then a txt to say they can’t fulfil order & money is then credited back onto account. But why is the size showing up as in stock then nearly two weeks later they don’t have it. There on line shopping needs to be updated because I’ll never order on line off them again.
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Posted 2 years ago
Very bad customer service. Ordered pair of trainers that came faulty and having extreme difficulty to return them for full refund. No return label was included with the package and customer service is not helful at all. With every email I am sending, thjere is new person responding with same questions that were already answered. This is ongoing for 3 months now... will never order again!
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Posted 2 years ago
At first the delivery time took more than 1 month and now it has been more than 3 months and I still did not get my money back for return. I have sent more than 20 emails and received the same message over and over again that: they "apologize for the inconvenience" and that they thank you "for your patience and understanding" - but nothing new happens and they just try to tire me out! Then there will finally be a report to the Police and the Swedish Consumer Agency!
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Posted 2 years ago
There waste time still wait for parcels 2 weeks after.
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Posted 2 years ago
Didn’t ever receive my item - when I called they advised it was out of stock and they would refund…this was months ago and I have chased on so many occasions with no avail :(
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Posted 2 years ago
These people suck! I have an order and money that's accounted for by them. They're straight trash corporate and customer service
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Posted 2 years ago
My daughter received a Xmas gift card… My daughter received a Xmas gift card of €200 which expired so I went into jd and was told to return it and given the address and it would be reissued this was last October 😡 I was hoping to have it for Xmas. I sent it tracked it , it had been delivered only to be told months later it hadn’t and they want the tracking receipt which I didn’t think I still had till I found it another couple of months later. And when I sent it to them they say oh sorry it has we will sort it for you . Now they say no we want the receipt if the gift voucher too please I need advice
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Posted 2 years ago
Promised next day delivery....paid extra for Hermes......and NOTHING.......not the first time!!!! Wont be using again!!!!
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Posted 2 years ago
I returned a tshirt but the tag ad come off. Only been tried on 2 times on my 6yr old grandson only to be told by a young kid who was supposed to be a manager he can't exchange it for a smaller size.. also was told it has a dirty mark inside the neck which very truly not.just looking for excuses not to exchange.this company is disgusting the way they treat there customers and should be closed down.i have spent thousands at JD but won't be getting another penny from me. Appalling experience.dont buy from this company.
JD Sports 1 star review on 3rd August 2021
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Posted 2 years ago
Ordered a pair of Jordan 1 mids they charged my card then 5 days later refunded my money and canceled my order. I called to find out why waiting for customer service over 1 hour just to be told they can do what they want.
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Posted 2 years ago
They are frauded me They are frauded me, I ordered my shoes on February 21 and I received them with defects so I return them back, after almost 5 months still I didn’t receive my money back or my shoes. They totally ignored me and stole my money, so I am really disappointed
JD Sports 1 star review on 25th July 2021 JD Sports 1 star review on 25th July 2021 JD Sports 1 star review on 25th July 2021
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Posted 2 years ago
Shocking service, I ordered goods from them , they confirmed that it was sent to the wrong address,, but they told me to go there to pick it up , but the houseit was sent got have not got it ????? Then I was told I had to pay for the goods as they said it was sent to the address
JD Sports 1 star review on 21st July 2021
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Posted 2 years ago
I ordered adidas superstars and they sent me filas instead I am not going to buy anything from them again
JD Sports 1 star review on 14th July 2021 JD Sports 1 star review on 14th July 2021
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Posted 2 years ago
I purchased a pair off trainers for my brother's birthday. I paid for a 2 day delivery. I never received the parcel at all and they refunded me the delivery fee. I sent and email saying that I have not received the delivery, as they send me a photo of someone opening the door. Baring in mind no one was home. They said it will take 72hours for the investigation to happen. It has taken them 4 days to with no reply and then it took for to call me them for a decision. They gave me a decision nsaying they have investigated it and that I will not be getting a refund. I have paid for a product that I have not received and also they had the cheek to say that I am not entitled to a refund.Absolite disgrace and you say yoi take your customer service seriously. Will defo not be using JD ever again. Do not order from them as if you do not get the delivery they still will not help you. I will be raising this issue with my bank and also be sharing this as well
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Posted 2 years ago
Trainers from jd sports always arrive damaged and the box destroyed. Customer services are rude and don't care. Don't buy from them as all other companies send the trainers double boxed to prevent this.
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Posted 2 years ago
I have ordered a parcel on the 25th of may and I still havnt recieved it delivery times are a disgrace not the first time this has happened
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Posted 2 years ago
The Customer Service is atrocious and seems to be run by primary school kids. They take 2 days to reply to every email even after the first instance has been replied too. So it can take a week for something that could be so simple. No phone number that I could find to just talk to someone directly. Order got lost somewhere along the way even tho they told me it would be ready for collection in 48 hours. Complete joke. Not the first time that the shop is also too lazy to scan in your order so you never get the update the order is ready to collect. Overall a complete bunch of unprofessional service
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Posted 2 years ago
JD Sports is rated 2.1 based on 1,332 reviews