Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process of buying my car was very smooth and Peter Hudson made everything clear and easy.”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“Honoured the car price in original email. Didn't reduce trade in valuation to make up for above.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Our salesman, Gary, was most helpful & gave us his full attention. He answered all our questions, the car was ready waiting for us to arrive, and he gave us a full demonstration of all its different functions. Couldn’t praise him more.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“From entering the showroom to leaving with our vehicle we were well looked after with the end result in a deal we were happy with. Excellent friendly service.”

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(Jennings Kia Washington) - Posted 7 years ago

“Excellent knowledge of the car by Chris Hargreaves.”

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(Jennings Mazda Sunderland) - Posted 7 years ago

“Excellent service!”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Wide choice of Ford Direct vehicles to choose from. Easy to read their detailed descriptions on line before contacting the dealership, then very friendly and helpful salesman arranged everything for us.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Found us the perfect car with minimal fuss”

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(Jennings Kia Stockton) - Posted 7 years ago

“There was a good range of cars to suit my needs and budget. Pleasant friendly salesman, and other staff in the showroom. I was given accurate information without pressure. I was able to take a test drive, and shown all the features of the car. We were offered tea or coffee in the showroom”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“They found the car we needed”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Ian Phillips the sales man was excellent throughout our time picking a car, his knowledge of ford and what car would suit a young family was great and the sale went through quickly with no hassle at all. I am very happy and it's great that you can trust a company like Jennings to deliver every time you use them.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“The salesman that dealt with me done his best to get my the finance for the car at the monthly budget that i had in mind and also got my a good deal on some other products for a great prise and Jennings service team also put 4 new tyres on the car and went through the service history and some upgrades the previous owner had done to the car all in all i am very satisfied with the services i received from the team at Jennings would recommend to family and friends well done”

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(Jennings Kia Stockton) - Posted 7 years ago

“Helpful staff and easy to deal with”

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(Jennings Ford Stockton) - Posted 7 years ago

“Very smooth transaction kept me informed second time I have used them I’m sure it won’t be the last. A couple of minor issues one was the car arrived dirty it was bad weather so I understand the outside being dirty however the inside was dirty the inside of the bottom of the doors particularly and most importantly the mileage was over 400 miles more than since I put my deposit on. It had just over 3000 miles when it arrived and one of the reasons for purchasing this car was the mileage. The delivery man (Shaun ) was very good and professional and apart from what I have mentioned I am very happy with the service. Yours sincerely Trevor Brooks”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Great customer service and explanation of the sales details.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Very organised, allocated same salesman which makes it easier for contact and queries. Quick and easy process and friendly team. Always use this garage and never had a problem. My husband also uses this same garage with no issues.”

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(Jennings Ford Stockton) - Posted 7 years ago

“I found just the car I was looking for, I was dealt with by an excellent salesperson and am delighted with the deal I got.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Great service and good communication”

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(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Very good service with ffiend lying and helpful staff.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Excellent customer service and my salesman Geoff Allen was extremely helpful and made me feel special!”

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(Jennings Ford Stockton) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews