Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“James was very helpful and friendly, I was very happy with the purchase of my car.”

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(Jennings Kia Stockton) - Posted 7 years ago

“helpful friendly and knowledgeable staff”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“Awesome service. Great to deal with. Simple transaction. Superb follow up”

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(Jennings Ford Gateshead) - Posted 7 years ago

“friendly staff no hard sell”

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(Jennings Kia Washington) - Posted 7 years ago

“No problems nice and easy purchase”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Done all correspondence vi email and telephone which was all well responded to the vehicle was how they said it was and also delivered the vehicle so didn’t have to go there all good great service”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“The transaction went very smoothly. I got what I ordered and in good time. E-mail communication was as necessary.”

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Posted 7 years ago

“Fantastic service. Both from internet sales memeber Barry Dunn. Who Found the ideal Car for me. & also from showroom memeber Gethin Jenkins for all his help. Already recommended to friends & family.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“We have bought 3 cars in the last 12 mths from Ian McClusky at South Shields and must say he is the nicest, most helpful, unpushy, genuine car salesman we have ever done business with. He is a credit to the business. We will definitely continue to buy our cars at Jennings and would recommend him to family and friends.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“I felt i was looked after and all my questions were answered fully. I was made to feel my car sale was important to them also”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“My boyfriend bought an Audi A3 from Kieran at this dealership. From the minute we walked in we were welcomed and greeted by friendly staff. We were fully informed on everything we wanted/needed to know and we felt comfortable from the beginning. The customer service in this dealership is exceptional and it was great to be taken seriously (unlike other dealerships we have been to). Kieran was extremely helpful and more than happy to provide any information and test drives when we needed it. We were always kept informed of what to do next any concerns we had were settled (as this was my boyfriend buying his first car). The team was very approachable and down to earth, we can only thank you for all of your help and exceptional professionalism (as well a patience with all of our questions), I will be highly recommending.”

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(Jennings Kia Sunderland) - Posted 7 years ago

“Good prompt service and no pressure sales with plenty of assistance”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Thank you Mark and Chris for all your help you have provided over the years. Your friendly approach and the time that you give is very much appreciated and that is why we have returned to your branch time and time again. Thank you”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“5 star service each time we visited the garage, always walked away happy with our expectations set”

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(Jennings Ford Stockton) - Posted 7 years ago

“From start to finish helpful, friendly professional staff. No pressures applied just all help given as and when needed”

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(Jennings Kia Washington) - Posted 7 years ago

“I thought Sophie was a fantastic salesperson. Great customer service and I would definitely recommend Jennings. Thank you”

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(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“From my first telephone call, to the final handshake when the sale was completed, the service provided by Jennings staff was faultless. I found the vehicle I was interested in, on the Jennings web site, and called the number. I spoke with Sam Khan, who was very helpful, and arrangements were made for the car to be brought to Middlesbrough, from South Shields. A logistical issue, but this was not a problem to arrange. This was done, and the car was brought down by Salesman, Edward (Eddie) McCartney. Eddie was friendly, helpful, and professional. Of course, he wanted to make the sale, but there was no 'hard sell', and not once did I get the impression that he was not putting my interests first. He gave honest answers to all my questions. He pointed out minor faults with the car before i'd seen them. From my initial impression, I knew this guy would not try to sell me a lemon. The sale was made, at which Eddie drove the vehicle down from South Shields, having to make arrangements for his lift back. Throughout the process, I was kept updated, via email, every step of the way. The vehicle was delivered, as promised, in the condition I was promised, and expected. And to finish off, yesterday (a week after the sale), I received another email from Eddie, enquiring as to whether everything was ok with the car, and whether I was happy with it. This is my second purchase from Jennings, and I can say, hand on heart, that I will not use any other company for my future car purchases. Five star service, from top notch staff.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Staff very helpful and friendly.steve ,who helped me to purchase the car ,listened to my needs and found my ideal car. I have always been wary of purchasing items on my own as some treat you as having no 'brains'.this wasn't the case at Jennings”

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(Jennings Ford Stockton) - Posted 7 years ago

“We Saw A Car On Your Web Site A White Mondeo 2.0TDC1 Street Line And Fell In Love With It Marcus Showed Us Around The Car Really Impressed With The Car Marcus Was So Friendly And Helpful Told Us All About The Car Everything We Needed To Know Nothing Was Any Trouble Gave Us Advice On Someone To Fit A Tow Bar It Was A Pleasure Buying Our Car Great Salesman”

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(Jennings Ford Stockton) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews