Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were extremely friendly and helpful, particulary Olivia Jeal who handled our purchase”

Helpful Report

(Jennings Kia Stockton) - Posted 8 years ago

“Everything went through smoothly and Peter Brown the salesman was excellent in explaining what will happen from start to finish could not fault him at all. I would recommend Jennings Ford at Jarrow to all who are looking to buy a ford car be it new or second hand and the customer service is one of the best I have received in a long time ask any question and you get a straight answer.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Good customer service, this is the fourth car we've bought from the Jennings group and no doubt we'll be back again when the time comes to purchase replacement cars.”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Service from Marcus Windress was excellent as usual. Cannot comment on new car as I am awaiting delivery Of it. Jennings Motor Group, in the past, has always delivered on buying, servicing and repairs.”

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(Jennings Ford Stockton) - Posted 8 years ago

“Very happy with the professional service I received from the salesman Peter Naisbett. Made the experience very easy and pleasant. Also my wife and I are very happy with the vehicles we purchased and the way they were prepared and handed over.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Got good advice helping me to choose between several cars. No pressure. Happy with car.”

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(Jennings Ford Stockton) - Posted 8 years ago

“Jennings have been the best car dealership I have dealt with in the 48 years I have been buying cars. All staff from salesman to delivery driver were very helpful and honest.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“The staff are all very welcoming and helpful. The showroom is clean and has a really great atmosphere. From my first visit with Paul, who took the time to help me decide on the best size car for my complex needs to Felix who was so very helpful and patient with me when taking me through my options for purchasing my car. I couldn't be more happy with the customer service from both of them.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Great customer service, smooth hand over”

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(Jennings Ford Stockton) - Posted 8 years ago

“Good service and good cars”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Jennings were easy to buy a car from. No hassle salesman who was knowledgable and helped me get a great deal.”

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(Jennings Ford Stockton) - Posted 8 years ago

“This is the third car I have had from Jennings and each time it has been a simple process.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“The customer experience was the best that I have ever had. Nothing was too much trouble for Chloe Rooney, who was efficient in her job and extremely professional. Nothing was too much trouble.”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Great product, great service, and knowledgeable staff who knew their products so we're able to challenge and advise so I made the right choice”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“The sales advisor Ian McGrath was excellent very knowledgeable professional and extremely helpful.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Very Organised, relaxed service by Kyle Morrison at Jennings Middlesbrough! Which is what i look for when buying a car.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Friendly and professional approach from staff”

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(Jennings Kia Washington) - Posted 8 years ago

“Amazing customer service , very friendly , helpful staff that go out of there way to help you”

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Posted 8 years ago

“Had the Van I wanted.No messing around in doing the deal.Sorted delivery even though I was 250mile away.Top service.Very helpful would highly recommend”

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(Jennings Ford Commercial Gateshead) - Posted 8 years ago

“I bought a car over the phone from Chris Todd. He was very helpful and friendly; a credit to your company. He made making the decision to buy from Jennings easy, even though I was somewhat nervous about buying a car I had never seen in person before. When it arrived it was immaculate and I couldn’t find any faults, I will recommend your company to everyone looking to buy a car. Excellent customer service!”

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(Jennings Kia Washington) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews