JJsHouse.com Reviews

Name: JJsHouse.com
Rating: 4.25

4.3 Rating 343 Reviews

82 %

of reviewers recommend JJsHouse.com

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Metrics

4.3

Based on 343 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 4th July 2024

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dresses are always great quality, beautiful, and comfortable! The shipping has always been reliable as well. I've bought multiple dresses and they are all wonderful and I especially love that most of the dresses have built in bras.”

Helpful Report

Posted 2 months ago

“The garment was ill fitting. Looks nothing like the dress in the picture. When I tried to return the garment the was no address for returns listed.”

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Posted 2 months ago

“I love the dress and having it made to measure allowed me to choose a dress I never could have worn off the rack The quality was excellent. It was the most well made dress I have ever worn, including my custom wedding dress!”

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Posted 2 months ago

“I did the try on program plus bought one dress to try on because it didn't come in my size for the try on program. I returned the bought dress and had to pay "restocking fees" and more for shipping. I ordered a dress from the try on program in a different color, same size. The dress came but is too small even though it was the exact same size as the try on dress. I can't reach anyone by phone. I have no idea how this will be resolved. I won't have a dress for the wedding and I am out all the try on costs, return costs, restocking fees etc. Another example of an extra cost was the shipping. They only offered 'expedited shipping" for around 30 bucks. Ordered on 4-28 received on 5-14 wedding on 6-1. I can't get the live chat to chat with me. They only allow it for returns or presale items.”

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Posted 2 months ago

“I ordered a dress for my sister wedding and had it custom sized. It arrived a day early and the dress is a perfect fit! So happy and the dress is absolutely beautiful!!!”

JJsHouse.com 5 star review on 16th May 2024

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Posted 2 months ago

“I am happy with my purchase”

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Posted 2 months ago

“Got my order quick and quality was beautiful 😍”

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Posted 2 months ago

“Thank you, JJ's House. Love your website.”

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Posted 2 months ago

“I will begin with the positive...the selection of dresses here is really nice with numerous color selections in every style. The dresses that we chose were beautiful; when they arrived they appeared to be well constructed & the color was exactly what we had picked. Unfortunately, one of the dresses needed to be returned for a refund & the other exchanged for a different size. Multiple attempts, according to their web site directions, were made to contact JJ'sHouse about this issue. Finally after TWO WEEKS I was able to have a Live Chat only to find out that now there's no way the dress needing to be exchanged would arrive in time for the event. I completed the Return Request per the directions given but the Return Shipping Label would not be processed. I have yet again had to contact the company via email entailing the failure of label processing. I only hope it doesn't take another two weeks for a response. This encounter with JJ'sHouse has been very frustrating, unnecessarily laborious, & left us having to scramble to get another dress.”

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Posted 2 months ago

“Everything I ordered was beautiful and quality made. I will definitely shop here again.”

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Posted 2 months ago

“We always have a great experience! Products are well made, fit beautifully, and great fabrics.”

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Posted 3 months ago

“Perfect fitting shoes that glide over the dance floor. This is the only place that I will get my dance shoes from now on…..Especially since I have a smaller shoe size that is not easy to find in my local stores.”

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Posted 3 months ago

“AMAZING! service, I did the try it on at home for 10$ It was the BEST decision. I am loving my dress it fit me perfectly fine. I love JJS HOUSE, I will choose you gain for my special moments. Thank you”

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Posted 3 months ago

“Professional. Responded in less than 24 hours and issue resolved very quickly and pleased with the result. I would definitely shop here again and highly recommend jj house. My dress is beautiful the color, the style, and well made.”

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Posted 3 months ago

“The service is great. Fast delivery.. the shoes are beautiful as is the bracelet”

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Posted 3 months ago

“Since it was the first dress that I took action to buy to wear to my son's wedding , I almost expected that I would be dissatisfied for some reason and would need to return. Once the dress arrived at my house, I was pleasantly surprised!! It is very pretty, well- made and it fit perfectly. I ordered a size up figuring I could pay for a tuck easier that trying to make it bigger. The dress was turned inside out when shipping. I took it out and was happy with quality, design, details and color. Thank you!”

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Posted 3 months ago

“The dress was lovely, but about a foot too long. I am 5'3".”

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Posted 3 months ago

“I ordered my daughter’s communion dress! It arrived quicker than I thought and is beautiful! It is well made and fits her perfectly! She absolutely loves it and can’t wait to wear it for her communion! I had a credit card issue when ordering. My bank thought it was a fraudulent charge and froze my card. When I emailed JJ’s customer service, they responded right away and assured me it went through and all was well on their end!”

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Posted 3 months ago

“Both my daughter and I paid to try on dresses from JJ house and we received the dresses in a timely manner. We thought we selected the size that would fit the best, but when we received the dresses (two), they fit great on the waist but are entirely too tight on the chest. We paid to try on the dresses because we were buying ones that the company would not allow for return. We have found this to be the case across the board with the dresses. The chest size is too small for what we ordered. Be very careful. Trying to alter the dress, we discovered the dresses were poorly made and would not last past one wear.”

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Posted 3 months ago

“Wonderful dresses, the try on option is fabulous! The dresses are very well made and fit wonderfully !!!”

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Posted 3 months ago

JJsHouse.com is rated 4.3 based on 343 reviews