Joes GE Reviews

Name: Joes GE
Address: 7463 Mt.Baker HWY Suite B, Maple Falls
Rating: 4.87

4.9 Rating 3,218 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent my Powerbeats 3 in for a new ear hook. When I got them back noticed that the new ear hook looked different from the old one was very flimsy and did not stay on my ear. Also after about three days of use my beats won’t even come on or charge.”

Helpful Report

Thanks for your feedback Eddie! We do strive to maintain a high level of satisfaction with our services and we offer a warranty on everything we fix. We never received any communication from you regarding these issues until now. We have sent you an email. Matt D.

“My Beats headset recently broke, so I went searching online for an alternative to taking them into an Apple store. I've already had a experience with Apple's repair process. I was delighted to find Joe's. I quickly browsed their site, checked out some of their videos and I was confident that they could get the job done. Their communication was excellent. I opted for text updates and along with the email updates. After a few days I had my headset back and ready to go. I've already told my friends about this site and I will definitely come back if I need a quick repair.”

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“I am very satisfied by Joes GE. Not only do I appreciate their mission in being green by repairing and recycling electronics but they have an amazing staff. I loved the communication (via email and text messaging) throughout the entire process. Not only was I updated on every step but any questions I had were answered. The repair to my PowerBeats was affordable and quick. I would definitely recommend Joes GE to friends and intend on reaching out to them for future repairs.”

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“Excellent business!! Great communication!! Awesome service!!”

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“I had ordered a replacement Powerbeats3 wire and a refurbished urbeats earphones. Firstly, the replacement wire came with no instructions and when I asked if they had a YouTube video -like the ones they filmed for most of their other replacement products- they stated that they didn’t have one for the main wire. I found to be very inconvenient and I ended up having to take the earphones to an electronics store to change it for me and that cost me another $30 on top of the $40 wire, defeating the poInt of purchasing a DIY part. Second of all, the refurbished urbeats I received had non-functioning volume control buttons. It seems like this issue should have been caught before sending out the earphones to the customer. After speaking to customer service, they said there was nothing they could do because the earphones need to be sent back from the same address they were shipped to. I do not live at this address so this is not possible currently- but it seems like they could have been more flexible in order to fix their mistake. They weren’t. I wanted to like Joes GE service- because conceptually its a great idea. But next time I’ll be sure to buy my products in house. Joes did nothing to remedy either of my issues.”

Helpful Report

Hey Noel, we appreciate your feedback. We are sorry that we do not have a video showing how to replace the main wire on the PowerBeats. We are always making new videos and we do not have one for everything. We offer repair services for the ear buds. In regards to the ear buds, we are sorry for the poor communication on our end. We did offer the option to do a warranty repair, however since you moved from within the US to a very distant country, the shipping costs would be more than the actual value of the ear buds. We are sorry for the rudeness and have refunded you the $30 for the ear buds. Matt D.

“Excellent turn around time!!!”

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“Great service. Strong proactive communication. Fast estimate. Rapid repair. Product then worked as promised. What's not to like! I write few reviews, but Joe's merits the time, so do my fellow consumers who are trying to figure out who to do business with. Signed, David in Binghamton NY.”

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“Very good service, my headphones are working properly.”

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“Ordered and replaced Beats Pill II batteries. Excellent service and great YouTube vid to show you how its done. Highly recommended and would use Joes again. Many thanks.”

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“Simply great”

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“I sent my headphones in and you guys took care of it in excellent fashion! Thank you. Thank you. Thank you.”

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“Awesome service”

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“I would highly recommend Joes GE!!! Very fast service and excellent customer service. I would use them again without question.”

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“I am very satisfied with the level of service provided. I sent in my wireless beats studio to get repaired and both the cost and turn around time were excellent!”

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“Great source for service, parts and video “How to’s”!”

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“I have gotten many of my electronic needs forms Joe’s GE and have had the greatest experiences! I recently received my iwatch in perfect condition, and absolutely love it. Thank you Joe’s GE for taking the stress out of buying electronics and always being there when repairs are needed!”

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“Very fast service and good quality parts for my beats.”

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“I can’t say enough good about Joes GE. I was very impressed with their customer service, which was always timely and professional. They repaired Dr Dre Beats Witeless Headphones for me very quickly and they now work great. They beat Apples’s cost estimate and turn around time. I will definitely use them again in the future and highly recommend them to my family, friends and others.”

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“I ordered the oem headband replacement for the Beats Studio wireless. Item arrived packaged well and item was exactly as advertised. There is also a YouTube video available to show you exactly what you need to do.”

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“Great service. Very quick turn around. I will use them again!”

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Joes GE is rated 4.9 based on 3,218 reviews